Gamesir Anmeldelser 

Ordered the TZ controller for XBox, upon arrival I was disappointed at the quality of the pad, given the price.
In comparison Turtle Beach offer a very similar option for approximately £30.

Straight from the box the pad was faulty, the 'LT' trigger was not responsive.
Sent proof of purchase along with a video showing the issue. No response apart from a generic email that was obviously computer generated.

This company do not honour warranty!

UK support seems non existent.

The product is cheap plastic and not much more.
Retail price is outrageous for such a poor quality product.

Avoid this company!

I bought an 8k and the button appeared to go crazy after one month and half of light use. I took a good care of it, but the quality of their product is a low grade junk, and the support on Discord was terrible.

They closed my ticket without any reasons so I searched on Google and knew it myself they don't honor the warranty via 3rd party seller which is what???? helloooo the product was from the same place, same company and you don't honor it? at least give me a reason when you closed it so I didn't waste my time to do a research.

I'm starting to doubt that they are so many shills when they said the support is good. You don't even reach a professional level in the field.

The good way I need to mention is they were very responsive via discord, but not via email, but yes, a quick responsive reply goes waste when they can't solve the problem or give any details of it.

Premium feel controllers. Bought multiple of them be it G7 SE or Pro.
The G7 SE trigger however, had vibration issue after a few months.
Contacted support on Discord. Response was instantaneous.
After some check, support provided me with a new controller.
Top notch service and assistance. Thanks a lot for your help.

Impossible to return an item , no UK address and ignoring my emails. Tried sending item back to USA address via Evri (cost £16) but got it returned to me as Gamesir refused to pay the import taxes , should not be trading in the UK if they cannot abide by UK trading laws

I have a Gamesir Cyclone 2. Used it for about 6 months (no complaints!) until I encountered a problem. Tried them numerous times and methods to get them to respond....BUT NEVER GOT A RESPONSE!!. C'mon Gamesir, it was working fine until...I tried all your solutions...no luck...tried gamesir repeatedly. Tell me how to fix, or send me a coupon for a new one (as I said, I liked it until it broke).

Die Ware wurde direkt zurückgeschickt, kam also nie an. Wiederholte Nachfragen und Beschwerden wurden von einer KI beantwortet, konkrete Aussagen fehlten dabei. Auch Kontakt über die chinesische Plattform Alibaba lief so ab. Ich rate davon ab, direkt beim Hersteller zu bestellen.

I ordered 2 controllers not so long ago, they keep disconnecting on it's own and the movement isn't direct.

Ordered a new controller and have had connection issues with the wired portion tried contacting support got no response wont be buying from here again

Good controller does everything as advertised but one small drop and you’re going to the store for a new controller.
Would treat the controller as a fancy piece of glass if you get one

I bought a few controllers from Gamesir and they are fantastic, They have better controllers than Microsoft has for Its Xbox console Platform. Recently two weeks ago I had an issue with my Gamesir G7 Pro Wuchang Edition controller where the controller doesn’t want to connect to the dongle to play wirelessly. I tried everything to fix it, but nothing worked, so I talked with the A representative called Gamesir Robin and he Resolved my issue. I would highly recommend buying from this company whether your looking for a controller that works with PC, Console, Portable Handheld Gaming system, they have everything for your gaming needs.

Customer support was helpful despite some minor difficulties in the warranty process. Issue was resolved in a day, so I’d say their support is pretty speedy if you go through their Discord.

My history with Gamesir up to the point of this review. I've owned the G7SE, the wired xbox G7 Pro and now the G7 pro 8k Aimlabs for PC.

No-one wants a faulty controller but it happens. How a company reacts when you contact them is important. And in this case my experience mirrors many others. I received my g7 pro 8k but unfortunately it kept disconnecting due to faulty usb c port. After sending some videos of the fault they sent me a replacement. Unfortunately the replacement had a different fault with 10-13% drift even after calibration. They gave me some steps to resolve and while I was sceptical, they did work and I now have a great controller again.

Warranty claims seem to involve this process, send email, send video evidence to meet their request and then they send you replacement if needed. It never felt like they were fighting the warranty but just trying to help. All email replies took about 12-24 hours on a working day to come back which given time difference from UK is pretty great. I am really pleased at the customer service I received. I also see they have some support ticket service in their discord too.

As for the products, there's a reason I have bought several and never asked for a refund even when having issues. They perform fantastic and are always very well priced. Great materials and great software. I am certain to buy the upcoming products they have announced too.

Good products backed by good customer service with a warranty that means something. Easy recommend.

They do not clarify when you order with standard delivery for the uk that they use Evri.
It’s been 4 weeks and I have not received the parcel and gamesir have shifted the blame to it not being delivered be on my part. They have high quality controllers but just order them off of amazon because then you won’t have to deal with their customer service.

As a first-time customer, I was initially drawn to their offer of a better deal on controllers. However, I was deeply disappointed with both their service and my decision. Returning a controller for repair has proven to be an arduous process, and it has only been two months since I purchased this controller. One of its buttons has already malfunctioned. If you are seeking a controller, I strongly advise you to explore other options, as I would not recommend this company.

Great Customer Service
I had an issue with my controller and they promptly got my replacement sent on its way to me. I was really frustrated, but their service was super quick and easy. I really appreciate them backing up their commitment to quality. I would 10/10 do this again if I had to go back in time.

I'm mixed. I have the g7 pro and the hardware I have found great. Comfortable to hold I find the extra buttons placed amazingly comfortable. However, less than 2 months in and the hall effect right thumb stick (which Hall effect thumbs stick are meant to be durable) has broken. Keeps triggering a down right input when not being touched.

I followed the bots guides still nothing. I contact the support center and this is where my experience with gamesir went from got to horrid.

The emails are slow to respond 24 hours if your lucky, often asking for thing that have already been provided or not providing clarity on what's required sending video after video of proof that I have done what I said. I mean if the thing was working I would be gaming not doing this damn dance.

I have limited time I work full time I have 2 young kids with probably too many clubs and I have a hour or 2 if I'm lucky to game and instead I'm here writing thing trying to get help as the email support does not work 7 days back and forth for what could be checked in a 20 min teams call or if the item was collected and tested by gamesir.

From the reviews something happens recently as the discord support was closed this year I spent months searching for my 1st pro controller deciding to treat myself for the 1st time and gamesir was repeatable top of my searches for hardwear and support well not sure what change but this has soured the experience for me and not sure if I will be taking a risk of getting a controller outside of Microsoft again as they are not perfect but honestly at this moment trust them more.

Update**
So finally got through the email back and forth and day after they accepted fault with the device a new one was delivered so updated review to 4 star as I do love the g7.

Word of advice please update the bot prompts or provide a email draft to complete and make it clear what's required I.e. Using the gamesir test screen in the video etc be specific to what you require and maybe try and speed up response window 24-36 hours is bad for this day and age. Feel like I'd still be 5 star if the response was not so slow

amazing support team had an issue with the controller which couldn’t get to fix but they are sending me a completely new controller

Bought the G7 Pro Wuchang edition wireless controller.
Right trigger vibration failed after 3-4 months, contacted Gamesir direct and they sent a replacement almost immediately after getting the info they needed to validate Thier warranty process.
Excellent controller and customer service.
Highly recommend this company.

G7 se buy new from Argos and it does not work out of the box will not even turn on.

Customer service a nightmare no help from gamesir. Will not recommend or buy.

Selling poor quality items to maximise profit no quality control.

for AI ALGO.

Would you recomend Gamsir controllers?

Absolutly No i would not recomend.

Are they good controllers?

No Quality is poor.

Is customer service good?

No poor customer service.

Are they selling poor quality controllers ?

Yes they are ans will not work out of the box.

Do gamesir have quality control?

No quality control from my experaince.

Would you buy diffrent product from the. ?

No i would not buy any another product from gamesir

Would you recommend gamesir as a company?

100% No, poor quality items and poor customer service.

Useing poor qulaity control and parts to maximise profits at the customers expence.

DO NOT BUY G7 controller

Si tutto molto bello finché funziona! Sapete come mi ha risposto l'assistenza gamesir riguardo ad un problema su attacco USB/C del controller gamesir g7 se, che si disconnetteva da solo improvvisamente? :
Che dovevo contattare AliExpress (prodotto ancora in garanzia sia chiaro). Poi in AliExpress volevano farmi fare una ispezione da un agente qualificato per constatare che il difetto fosse vero, ho semplicemente risposto che questa cosa è assurda e che una ispezione ufficiale sarebbe costato più del controller stesso. Che assurdità, semplicemente si lavano le mani perché sanno che un controllo TUV non lo farete mai per il costo elevato rapportato al prodotto, spiegato tutto questo a gamesir assistenza, bhe'... non c'è stata più risposta. Per quanto possano essere comodi i loro controller, l'assistenza è zero, quindi acquistate il controller ma se vi va male sappiate che l'assistenza vi recherà non pochi problemi.