Gain The Edge Official Anmeldelser 10 421

Svar fra Gain The Edge Official

For 16 timer siden

Hi Nik,

Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality, value, customer service, and prompt delivery of your order.

We truly appreciate your support! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 16 timer siden

Hi Marianne,

Thank you so much for your continued support and feedback! We’re really happy to hear you still love the snug fit of the socks.

Over time and with regular use/washing, some reduction in grip can naturally occur. To help maintain the grip quality for longer, we recommend washing the socks inside out and avoiding high heat when drying.

We truly appreciate your honest feedback, and if you ever have any questions or concerns, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 16 timer siden

Hi Dave,

Thank you so much for your feedback! We’re delighted to hear you were happy with the fast shipping, pricing, and first impression of the quality of our products.

We truly appreciate your support! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 16 timer siden

Hi Valeri,

We’re sorry to hear about your experience and understand your frustration regarding the subscription.

Please kindly note that the VIP discounted pricing option is linked to a subscription service, and the subscription details — including recurring deliveries and billing terms — are displayed on both the product page and during checkout before the purchase is completed.

We understand that you believe you selected a one-time purchase option, however our team can only assist based on the order placed and the pricing option selected at checkout. We also apologise if the back-and-forth communication added to your frustration.

Please contact us directly at sheila@gaintheedgeofficial.com so we can review your case further and assist you with the available options.

Svar fra Gain The Edge Official

For 16 timer siden

Hi Joel,

Thank you so much for the amazing feedback and continued support! We’re thrilled to hear the socks are helping your performance on the pitch and that you’ve been coming back for more.

It means a lot to know they were recommended by a friend and became your go-to grip socks. We truly appreciate your support and can’t wait for your next order!

If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 2 dager siden

Hi there,

Thank you so much for the amazing feedback! We’re thrilled to hear you’re loving the quality, comfort, and grip of our barefoot socks on the basketball court.

We truly appreciate your support and look forward to your next order!

If you have any questions, feel free to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 2 dager siden

Hi Christina,

We sincerely apologise for the delay and frustration caused with your order.

We completely understand how disappointing it is to still not receive your package after ordering in March. Upon checking, it appears the shipment has experienced a transit delay with the courier, which is unfortunately outside of our direct control.

That said, we would still like the opportunity to review your case properly and assist with the best possible resolution. Please kindly contact us directly at sheila@gaintheedgeofficial.com with your order number so we can investigate this further for you.

Again, we sincerely apologise for the inconvenience caused and appreciate your patience.

Svar fra Gain The Edge Official

Lagt ut for 2 dager siden

Hi Chris,

Thank you so much for the amazing feedback! We’re thrilled to hear the grip socks are making a massive difference during your games and training.

We truly appreciate your support! If you ever have any questions or need assistance, feel free to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 2 dager siden

Hi Damien,

We’re very sorry to hear about your experience and completely understand your frustration regarding the shipping delay and subscription concern.

Please note that Express Processing prioritises the handling of the order, while delivery times still depend on the courier. The VIP discounted pricing selected at checkout is also linked to a recurring subscription, with the details shown during the checkout process.

We also apologise that you felt unsupported by our customer service team.

Please reach out to us directly at sheila@gaintheedgeofficial.com with your order details so we can look into this further and assist you properly.

Svar fra Gain The Edge Official

For 4 dager siden

Hi Jimmie,

Thank you so much for the amazing review! We’re so happy to hear your son loves the socks — especially the toe grip socks 👌⚽

We truly appreciate your support! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 4 dager siden

Hi Brian,

Thank you so much for your feedback! We’re delighted to hear you found the experience quick and easy, and that you’re happy with the quality of the product. We truly appreciate your support!

If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 5 dager siden

Hi there,

Thank you so much for your feedback! We’re so happy to hear your daughter loves the socks and that you’re pleased with the quality. We truly appreciate your support!

If you have any questions or clarifications, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 5 dager siden

Hi Darren,

We’re sorry to hear about your experience and understand your frustration.

However, we would like to clarify that the discounted VIP pricing selected during checkout is tied to a subscription service. The subscription details, including the recurring deliveries, billing frequency, and cancellation terms, are displayed on both the product page and checkout prior to completing the order.

Please kindly note that returning the original order does not automatically cancel the subscription itself. The subscription remains active unless a cancellation request is made directly with our support team. This is why future scheduled orders may still be generated based on the delivery frequency selected at checkout.
You can still manage your subscription and upcoming charges, and we would be more than happy to assist you further in resolving this matter.

To assist you properly and review the subscription linked to your order, please kindly reach out to one of our team directly at sheila@gaintheedgeofficial.com so we can help resolve any issues for you as quickly as possible.

Again, we apologise for the frustration caused and appreciate your feedback.

Svar fra Gain The Edge Official

For 5 dager siden

Hi Sami,

We sincerely apologise for the delay with your order. Waiting nearly 2 months without receiving your socks is understandably frustrating, and we completely understand your disappointment.

While our standard shipping timeframe is typically 2–7 working days, delays can sometimes occur due to courier or transit issues outside of our control. However, we agree that this delay is longer than expected.

Please kindly contact us directly at sheila@gaintheedgeofficial.com with your order number so we can check the latest status of your shipment and assist you with the best possible resolution as quickly as possible.

Again, we sincerely apologise for the inconvenience caused.

Svar fra Gain The Edge Official

For 5 dager siden

Hi there,

We sincerely apologise for the frustration and delay with your order.
We understand how disappointing it is to wait this long, especially after being informed about delays and stock availability issues. Unfortunately, some items became out of stock unexpectedly while awaiting fulfilment, which caused further delays with dispatch.

Please know this is not the experience we want for our customers. We would still like the opportunity to review your order properly and assist with the best possible resolution.

Kindly contact our team directly at sheila@gaintheedgeofficial.com with your order details so we can check the latest status of your order and assist you further.

Again, we sincerely apologise for the inconvenience caused and appreciate your patience.

Svar fra Gain The Edge Official

For 6 dager siden

Hi there,

Thank you so much for your amazing feedback! We’re really happy to hear that your lad is loving the socks and that they’ve helped with his comfort and performance on the pitch.

It’s great to know he’s enjoying multiple pairs already and staying comfortable and supported during games.

We truly appreciate your support, and if you ever need any assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 6 dager siden

Hi Debbie,

We’re sorry to hear about your experience and understand your frustration.
However, we would like to clarify that the subscription is not automatically added or hidden. Customers are given the option to choose between the regular one-time purchase price and the discounted VIP subscription price before completing checkout. The subscription terms, billing frequency, and cancellation policy are also displayed on both the product page and checkout page prior to purchase.

We also understand your concerns regarding communication. While we currently do not offer phone support, our customer support team actively assists customers via email. If any email bounced back, this may have been due to an incorrect email address or a temporary issue.

We never want customers to feel unsupported, and we would still appreciate the opportunity to review your case properly and assist further.

Please kindly reach out to one of our team at sheila@gaintheedgeofficial.com with your details so we can investigate this further for you.

Svar fra Gain The Edge Official

For 6 dager siden

Hi Jessica,

We’re sorry to hear about your experience and understand your frustration.

However, we would like to clarify that the subscription is not hidden or automatically forced on customers. During checkout, customers are given the option to choose between the regular one-time purchase price and the discounted VIP subscription price. The subscription terms, billing frequency, and cancellation conditions are also displayed on both the product page and checkout page before the order is completed.

A confirmation box is also shown when a subscription item is added to the cart, giving customers another opportunity to review their selected purchase option before proceeding.
We understand that some customers may overlook these details during checkout, but we do aim to make the subscription information visible and transparent throughout the purchase process.

Please kindly reach out to one of our team at sheila@gaintheedgeofficial.com with your details so we can review your case further and assist you directly.

Svar fra Gain The Edge Official

For 6 dager siden

Hi Gary,

Thank you so much for your feedback! We’re really happy to hear that you found the website easy to use and that you’re enjoying the quality of the socks.

It’s great to know they’ve been helping prevent slipping inside your cleats as well.

We truly appreciate your support, and if you ever need any assistance, please don’t hesitate to reach out to us at support@gaintheedgeofficial.com.

Svar fra Gain The Edge Official

For 7 dager siden

Hi there,

Thank you so much for your feedback! We’re really happy to hear that the socks are helping with grip and comfort inside your boots and that you’re able to play more confidently 🙌

That’s exactly what we aim for with our grip socks, so it’s great to know they’re working well for you.

If you have any questions or clarifications, please don’t hesitate to reach out at support@gaintheedgeofficial.com.