furmoo.com Anmeldelser 

312
•
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I've brought approximately 7 pairs of Furmoo slippers over the years but find myself disappointed with length of time it takes, only ordered inners! Took nearly 6 weeks, Winter is nearly over! I know... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Purchased slippers thinking they would be dispatched in a reasonable time frame, but did not receive slippers for 9 weeks! Winter is over!! As others have experienced, poor communication from this co... Vis mer

Vurdert til 4 av 5 stjerner

The slippers I bought finally arrived and I love them. So well made, gorgeous colours and so comfy I haven't taken them off BUT, customer expectations need to be better managed at point of sale, not a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Beautiful bags, so soft, for a small bag, its really quite roomy, can fit a full sized wallet, inhaler, lipbalm and pens etc and some of my daughters items I get handed along the way. Got a free w... Vis mer

Informasjon om virksomheten

  1. Veskebutikk
  2. også i
  3. Fottøysgrossist

Skrevet av virksomheten

Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

312 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 82 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(312)

32 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great unique products

Great unique products, well made and great deals. Always upfront about shipping times as some products are preorder and can take 20 business days to ship - but man are they worth the wait! Have bought from here at least 5 times and I have had so many comments on my bags. Absolutely love them and would recommend to anyone.

16. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Fb request for honest reviews

I have been a customer of furmoo for many years. I own 4 cushion covers, 2 bags and a pair of slippers. I have previously gifted others baby booties, slippers & coin purses as I liked the company profile & how they advertise their team & chat on facebook. My cushions are lovely but I personally find, the slipper soles uncomfortably hard so never worn and when I had a laptop bag delivered with very obvious hair loss at the base, seam & stitching I found the team & manager very unprofessional in their replies via email. I understand hides have some hair loss but this was unacceptable for the bag price & it made me lose faith in the company as they didnt stand up to their values, I had to send multiple emails back & forth with different photos which then was escalated to the manager who made me feel unreasonable for not being happy with the product. It was eventually replaced but with a struggle to get it so. I have not purchased since & am at times disappointed to see the comments written on fb by the manager blaming customers who are unhappy or have any comments they dislike instead of owning their errors & correcting them. I am only commenting because I see they have requested 'honest' reviews on here & to date, this is my honest review.
01/08/2024 I see furmoos reply below but see no need to be making contact as stated above the bag was replaced and I am happy with the same. It was the way I was made to 'feel' and treated at the time that was uncomfortable and has put me off for future purchases. I hope the company can take things like this on board to make future things positive for customers x

16. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til furmoo.com

Svar fra furmoo.com

Hi there Ema,
I am so sorry to hear the disappointment in this, could you please kindly reach out to me at hello@furmoo.co.nz so we can remedy this for you :)

Vurdert til 5 av 5 stjerner

Best customer service ever!

I purchased 3 items in a massive sale. A wallet, a bag and my moodles. All of which I absolutely love. Items arrived within 3 days of the order, wrapped in soft paper to protect the slipper and the hide on the wallet and bag, and the items have absolutely exceeded my expectations. My first ever Furmoo bag was gifted to me and it still looks as beautiful as the day I got it 3 years on, and my new items are definitely living upto the same expectations. I have got a few of my friends into these products as well and they also love them. I will return to make another purchase!

14. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love Furmoo

I love Furmoo! I have ordered a couple of things over the years from furmoo, the quality is awesome, they have great communication. I will definitely be ordering from them again!

16. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Well made & gorgeous

I find the products lovely & the customer service wonderful.
My first bag did smell quite strong when I first opened up the package, but that soon disappeared.
I have to stop looking at their page, as I can’t help but buy more 😬

16. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Another great purchase

Another great purchase, ordered and arrived within 4 days. Highly recommend Furmoo, fantastic service, great quality products. Will definitely be buying more in the future

19. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great product, happy repeat customer

I have purchased several different products from this business and have no hesitation in recommending them to others.
We love our cowhide mat, great quality and so soft
I have had multiple pairs of slippers which are so comfortable and warm
My most recent purchase was a handbag which is the perfect size to use for work, it’s fits everything I need with room to spare!

22. april 2024
Anmeldelse skrevet uten oppfordring
Logoen til furmoo.com

Svar fra furmoo.com

Such a lovely review, thank you Michelle!

Vurdert til 5 av 5 stjerner

Love my furmoo products

I've brought plenty of furmoo products over the years. I think my favorite is my 2 pairs of delicious moodles. I love my bags too. The girls that work at furmoo are amazing too they always try their best to get you what you want.

14. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Incredible service and A1 customer service

Incredible service , great products and products . The team are awesome to deal with and always are happy to answer any questions or queries. Love my bags and adore this business, I have 20+ bags!! Thanks team for your amazing customer service

16. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A beautiful product

A beautiful product, from a friendly company which took care to let me know when delivery of my purchase was slightly delayed and also answered an emailed question. Highly recommended.

8. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

LOOOOVE THY FURMOO x THEY ROCK

Have purchased many many bags and a pair of slippers from Furmoo x high quality product x great value x awesome customer service x Shelley and the team are AMAZING and Ihighly recommend this Company! Gold stars all round 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

14. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Speaking from experience

I've made 5 or so purchases from Furmoo so far and has been happy with the quality of everything. Pre orders have it clearly stated how long til delivery. Awesome customer service, lovely handmade products 😍

1. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service, beautiful bags…

Great service and have specially made 2 handbags for me with my specifications, no problem. Delivery was really good for custom made items. A1 service.
I have purchased items for gifts and highly recommend them, recipients were very happy with their gifts. I was lucky enough recently to win a voucher which I used to purchase an overnight bag, something that I've eyed up many a time. 100% satisfied with Furmoo. 😍🥰

16. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought multiple items all good quality

Bought multiple items all good quality. I had one problem with a tassel on a bag coming apart and a replacement one arrived within a week. Travel bag has been many flights as hand luggage. And the slippers I loved so much I bought for my Mun and Dad (dad has circulation problems and these keep his feet nice and warm) slippers are 3 years old now and still really fluffy.

16. juli 2024
Anmeldelse skrevet uten oppfordring

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