Fur Hat World Anmeldelser 

Edit 2/26/25: I am now giving two stars instead of just one after FHW ignored our primary concern in their response below but did reverse their prior decision to allow for an exchange, albeit after wasting hours of our time.

I still don't feel comfortable shopping here, but if you're confident your purchase won't have any issues, I won't fault you for rolling the dice.

Original Review:
I've ordered before from Fur Hat World and been happy with the quality of the items, but beware of the customer service. Are they greedy, dumb, or both? Why can't I exchange a final sale item for the same item one size up? No explanation. Then, we were sent a return label for another item in the same order. After going back and forth in emails and phone calls, we're finally told on the morning of January 15th, their last day to return items ordered around Christmastime, that they would get back to us the next day, January 16th. Guess what they tell us on the 16th? That we're now one day past the cutoff, so don't expect a refund if you use the return label sent to us earlier in the week.

I'm glad I hadn't trusted this outlet with more money, otherwise I might get some ideas instead of leaving it to Karma to make things right.

By the way, identical items are sold for half the price on eBay by highly reviewed sellers. My wife loves a gorgeous fur coat we bought there, fox fur scarves, etc.

Fur Hat World will be on Santa's naughty list come Christmas 2025.

Fur Hat World could not have made the buying experience any better. I was able to find exactly what I had been looking for. Service was excellent and I received ahead of schedule. I would recommend them.

I was having issues the hat I bought wasn’t my size, I paid for the item to be sent back fo refund, after a couple of weeks the package was sent back to be. I thought the company didn’t want to receive the package but the explain to me that they was Canada Post strike, which may have caused it to return and they never received it. They resolve it my send me the correct size of hat I need free of charge. Am happy with the company policy I will recommend to anyone

Annoyingly I can't give 0 stars, this shop does not listen at all 👎🏻 gave them the correct sizing and they sent me a hat all the way from Canada to the UK which was a Christmas gift to be the wrong size 👎🏻 how hard can it be to send out the correct item when they sell hats day to day, be better if they had kids running the business as I've met more kids that have more common sense/logic 👎🏻 stay clear unless you want total aggravation **
reference to the reply ,I gave more than enough time to resolve this via email and you are expecting me to spend $25 dollars to return it from the UK to Canada, not my fault so shouldn't be at my expense **

*** it gets better anyone that's viewing this review, they emailed me saying they are at fault and they offered me to replace the hat then I sent a nice reply saying that's good and thanks, then hours later another email arrives saying the opposite, you couldn't make this up it's pure comedy 😳***

Ordered fur hat with ties. When I tried hat on and tied the straps, one immediately broke off, rendering hat defective & useless. Sent it back same day as received in mail; had to send photos 4times to them as proof of defective hat/broken tie strap! They didn't provide FULL REFUND & deducted for shipping - why should I be forced to lose $$ for their defective item!!! Poor customer service & taking hard earned consumer $$$ for selling defective items! Never Again!

I bought a brown rabbit full fur trapper on saturday. It is now Wednesday and it is here. It feels to be real rabbit fur, and it is also pretty comfortable to wear because it is just starting to get into winter.

My experience with Fur Hat World was absolutely wonderful in purchasing my new fur coat. I did a lot of research. Their product is very high-quality and very competitively priced. When I received my Mongolian lamb coat, I was very pleased with the fit and quality of the coat. I would definitely order from them again. I also purchased a hat to match…I’m very happy with my purchase.

Over the past several years I have ordered one rabbit-fur Ushanka (ear-flap hat) and two pairs of rabbit-fur mittens. The items were reasonably priced, arrived quickly, and of high quality.

In the past couple years I have purchased several items including leather gloves with fox trim, wool lined hats with fox pom-poms, beautiful silver fox collar to name a few items from Fur Hat World.
Every item has been top quality.
The warmth from the items is top notch as well.
My over all experience from this company has been the best on all levels.

Amazing service and great products - whats not to love? I cannot recommend this company enough - they are wonderful

I purchased a beaver hat which I received quickly and was extremely happy with the quality. A small issue was I ordered a large which was too small which I quickly exchanged to an XL. My interaction with customer service was outstanding and the exchange and refund all happened within 10 days. I could not ask for better service.

I bought a womens coat and shawl from them and they surprised me with a beautiful gift box! Fast shipping too. Happy happy happy.

I was looking for just this product and couldn't believe the selection.

The delivery was so fast! The customer service excellent!

Honestly, I can't wait to place my next order!!!

I've been dreaming of owning a fox fur stole for a long time. They're so expensive. Didn't want to buy online so I wnet to many stores and nothing was nice enough. Took me a long time checking many online stores, and after weeks of emailing and callin fur hat world, I bought a white fox fur stole. Oh my, it's gorgeous! So elegant. The quality of the stiching is so good. I will buy from them again! Next in my list is fox poncho! lol

I got a fur jacket and it’s the best jacket I’ve ever had. I’ll be warm this winter no doubt. Got it after only 2 days and it was free shipping.

I've bought 2 real leather Beaver trapper hats from Furhatworld/FHW, 2017 and 2018. Real leather, tough, durable, beaver fur. Nice.$179 I still have both. Beautiful hats.
Bought another, 3/11/2024 and it didnt feel like leather. $199 Sent it back. Got refund.Thought maybe to get real leather now I need to buy "Alpine beaver trapper hat" $265.
First off leather oil did not soak into the "Real Lambskin. And its plastic feel. So I carefully opened the seam behind the forhead flap. Surprise, under microscope, 6x I can see a multicolored fiber mat coated with what looked like chocolate syrup, PVC, supposedly lambskin. It is a very good forgery/fraud but it is NOT Lambskin. Its a plastic PVC coating on a fiber mix of synthetic and possibly leather fibers. I took the inventory tags off so I cant return. $265 what a rip. Someone knows this is so. But not Same same as they say in China. Why do they have to cheat to get ahead and they want to rule the world. Everything would fall apart. I'm done, sorry you turned a good solid Canadian company into a cheap Chinese forgery op. Are there no laws in Canada?

Don't trust this company, they take your money and don't deliver your products

I accidentally order 2 of the same hats for my husbands Xmas present. I asked to return one. They said it had to be returned by Jan15. I told them I was unable to do that as I was out of the country until Feb. I asked if I could return it then. They said,”No!” I will never order from these people again. They are not the least bit understanding! I will post this on social media as well

Horrible and the hat is fake meanwhile you can’t return it don’t ever buy

I ordered an item on December 23, 2023. As of today, January 26, 2024, it has not been delivered. I initially called their customer service on January 16, 2024. I was given two different reasons for the lack of delivery-the first being it was held up in customs, and the next being that delivery was attempted five times. Neither of these things are feasible. I looked up the tracking number with USPS and saw it was cleared by customs early January. I see multiple notices of attempted delivery, but this is not possible, as I live in a 24 hour manned building. I told the service representative at that time that I no longer wanted or needed the item, but rather a refund. I was told that is not possible because it is still active in the USPS system. Furthermore, I was refused access to speak with a supervisor. I also emailed their customer service department on January 23, reiterating I no longer want or need the item, and received a response today. They still refuse to refund the money, and advised me to contact USPS to resolve the issue. With USPS tracking, I see that the item is in a nondelivery loop each day. I responded, advising them that this was not an acceptable resolution for me, and that I would next have to report their unsavory business practice.
I have gone ahead and filed a complaint with the FTC and BBB. I advise anyone experiencing similar issues to do the same. If enough complaints are registered
I believe these agencies will be more inclined to probe further into the matter.