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Vurdert til 3 av 5 stjerner

Pretty good in terms of choice and price, delivery was quick. I bought some mint cremes along with a mint egg so I could give them to my partner for her birthday - annoyingly the cremes had a BBE... Vis mer

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Vurdert til 2 av 5 stjerner

The chocolates came quickly, but they were expensive and really not worth the price. The chocolate was really sweet but bland, did not taste of chocolate. I ordered the coffee truffles and a vegan bro... Vis mer

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Vurdert til 3 av 5 stjerner

Speedy delivery but chocolates just aren’t pleasant. I ordered some vegan truffles and they are very hard. The cookies and cream eggs I ordered are bland but yet the texture is gooey. Very disappointe... Vis mer

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Vurdert til 5 av 5 stjerner

A fast and secure delivery but the chocolates..... well they were absolutely delicious!! They look amazing and taste divine, I purchased both the dessert and coffee collections, Christmas Day they wen... Vis mer

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Informasjon om virksomheten

  1. Håndverkssjokolade
  2. Sjokoladebutikk

Skrevet av virksomheten

Welcome to Friars! As an independent family company for nearly 100 years, our legacy is rich, giving rise to a unique blend of heritage and innovation.


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 2 av 5 stjerner

Fast delivery but bland and overpriced, unhelpful customer service

The chocolates came quickly, but they were expensive and really not worth the price. The chocolate was really sweet but bland, did not taste of chocolate. I ordered the coffee truffles and a vegan brownie Easter egg, but the egg did not taste of brownie in the slightest. I emailed customer services to see if they would do something about this, but they just replied that their chocolate ‘isn’t to everyone’s taste’. Won’t be buying from them again! Don’t recommend

13. april 2026
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Svar fra Friars

Hi Steph,

Thank you for taking the time to share your honest feedback with us. I am genuinely sorry to hear that our chocolates didn’t live up to your expectations, and even more concerned to hear that you felt let down by our initial response to your email.

We pride ourselves on the quality of our ingredients—especially our vegan range—so hearing that the brownie Easter egg and coffee truffles missed the mark for you is disappointing.

Kind regards
Friars

Vurdert til 3 av 5 stjerner

Speedy delivery but chocolates just…

Speedy delivery but chocolates just aren’t pleasant. I ordered some vegan truffles and they are very hard. The cookies and cream eggs I ordered are bland but yet the texture is gooey. Very disappointed as ordered before in 2023 and they were lovely! Very expensive for what the are - not worth it

9. april 2026
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Svar fra Friars

Hi Elizabeth,

Thank you for being a returning customer and for taking the time to share your honest feedback. We’re truly sorry to hear that this experience didn’t live up to the "lovely" memories you had of our chocolates back in 2023.

We aim for perfection with every batch, so it’s disappointing to hear that the textures weren't quite right this time—especially regarding the vegan truffles and the cookies and cream eggs. Quality is incredibly important to us, and we’d love the chance to look into this specific batch to see what might have happened.

Could you please reach out to us directly at sales@friars.co.uk? We’d appreciate the opportunity to make things right for you and your daughter.

Best regards,
Friars

Vurdert til 1 av 5 stjerner

I ordered a vegan Easter egg for my…

I ordered a vegan Easter egg for my daughter. It never dispatched and I’m still waiting for a refund. Poor customer service so will not buy from this store again.

31. mars 2026
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Svar fra Friars

Hi Jacqui,
Thank you for your feedback. We’re sorry about the issue you have raised. However, we would like to clarify that a full refund was processed on April 7th. We emailed the screenshot of the bank confirmation to you the same day. Please check your spam folder or your bank statement, as the funds should be back with you now.

Kind Regards
Friars

Vurdert til 3 av 5 stjerner

Choice / Delivery good, BBE not…

Pretty good in terms of choice and price, delivery was quick.

I bought some mint cremes along with a mint egg so I could give them to my partner for her birthday - annoyingly the cremes had a BBE April ‘26 (only two months from the order date) which seems really short given the egg is BBE January ‘27.

The website now shows the dates for the cremes but I’m adamant that it didn’t at the time of ordering.

25. februar 2026
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Svar fra Friars

Hi Andrew,
Thanks for your feedback — we’re really glad to hear you were happy with the product choice, pricing, and delivery speed.

We’re sorry to hear about your disappointment with the best before date on the mint cremes. To clarify, your order was placed on 27th February, and at that time the product still had more than two months of shelf life remaining. We only apply reductions when items have two months or less before their best before date, which is why the product was not discounted at the time of your purchase. It has since been reduced as it has moved closer to that threshold.

We understand how this could be frustrating, especially when purchasing for a special occasion, and we appreciate you highlighting it. Your feedback helps us continue to improve how we communicate this information clearly on our website.

Thank you again for taking the time to share your experience.

Kind Regards
Friars

Vurdert til 5 av 5 stjerner

Fabulous Chocolate Amazing Quality

Lovely chocolate products, I buy the dark chocolate Brazil nuts and Dark Chocolate Gingers regularly for members of my family. I love their praline products. I ordered an overstock box of the Praline Christmas Trees, there were 5 chocolates missing. I messaged Friars, got a very quick response, they put a packet of 6 in the post to me First Class.

Brilliant service, I can thoroughly recommend, quality chocolate products too.

6. januar 2026
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Svar fra Friars

Hi Helen,
Thank you for the review. Have a wonderful 2026!
Kind regards
Friars customer services

Vurdert til 2 av 5 stjerner

Gone off

I’ve been buying the coffee creams for a few xmas’s now and up until now they have been very good and now sadly I feel the quality has dwindled and so have the size of the chocolates .. there is hardly any coffee flavour as previously experienced and they are overly sweet .. so sadly I won’t be purchasing them again .. like so many products these days I feel that friars have skimped on quality and given me less for more .. however on a good note I had to complain about two damaged chocs in a box which they swiftly dealt with and replaced!!!

30. desember 2025
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Svar fra Friars

Hi Vicky,
Thanks for the feedback and sorry you were disappointed. We have passed this onto the chocolatiers.
Kind regards
Friars customer services

Vurdert til 5 av 5 stjerner

6 penguins and 6 christmas trees

We bought 6 penguins and 6 christmas trees and although quite expensive for the price the taste was absolutely delicious. Gorgeous taste and beautiful to look at. Very happy

2. november 2025
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Svar fra Friars

Hi Gillian,
The penguins and trees are really cute, glad you enjoyed them.
Kind regards
Friars customer services

Vurdert til 2 av 5 stjerner

Coffee creams - not really.

Coffee creams are my wife's favourite chocolate. I thought a 'premium' make would please her at
Christmas. They were disappointing. There was only a hint of coffee, drowned by a gloopy highly sugary
filling that even partially masked the taste of the chocolate.

25. desember 2025
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Svar fra Friars

Hi Keith,
Sorry you were disappoint with our coffee creams, this feedback has been passed onto our chocolatiers.
King regards
Friars customer services

Vurdert til 5 av 5 stjerner

Top Notch quality

A fast and secure delivery but the chocolates..... well they were absolutely delicious!! They look amazing and taste divine, I purchased both the dessert and coffee collections, Christmas Day they went down an absolute storm. I will definitely be re-purchasing annually now and for special gifts. I have always praised a certain well known high end brand but these exceed those now!! They are simply delicious and as the title suggests, top notch!!!!

25. desember 2025
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Svar fra Friars

Hi Jane,
Wow...thanks for the message. We are really please to hear that the chocolates went down well, see you next time!
Kind regards
Friars customer services

Vurdert til 2 av 5 stjerner

I love Hotel Chocolates as a treat and…

I love Hotel Chocolates as a treat and my son bought for me as a Christmas pressie the Alcohol box. Not impressed if I tell the truth, not as much taste and chocolate not as nice as HC. Will not be getting again sorry.

27. desember 2025
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Svar fra Friars

Hi Amanda,
We are sorry our chocolates aren't to your personal taste.
Kind regards
Friars customer services

Vurdert til 5 av 5 stjerner

Very pleased with my Friars chocolates

Very pleased with my Friars chocolates. I bought Christmas tree pralines, Penguin truffles and Raspberry Bellini truffles. All were destined to be Christmas gifts, but I couldn’t bear to give the Raspberry Bellinis away - they were so pretty and smelled so good. And they are just scrumptious!!! A new addiction !!! Thank you, Friars, and me needing to diet lol

16. desember 2025
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Svar fra Friars

Hi,
Thanks for the review, hear to hear. The part about the Bellini truffles made us laugh.
Kinds regards
Friars customer services

Vurdert til 5 av 5 stjerner

Received excellent service

Received excellent service, and lovely boxes of Christmas chocolates in my recent order. I'll definitely be ordering chocolates again, and can thoroughly recommending this company

12. desember 2025
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Svar fra Friars

Hi Scooby Doodle,
Love the name and love the review. See you next time!
Kind regards
Friars customer services

Vurdert til 5 av 5 stjerner

Premium Chocolate in Quality Packaging

Ordered a box of iconic collection chocolates for a special occasion and was not disappointed. Great packaging, smooth experience and what I am told, delicioys chocolates. Always top quality when I've purchased from Friars.

22. september 2025
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Svar fra Friars

Hi Keith,
Great to hear the chocolates were enjoyed! Thanks for your review.

Kind Regards
Friars customer services

Vurdert til 5 av 5 stjerner

Advent calendar filling

Bought 2x of 12 praline sweets to fill a wooden advent calendar with for my wife.
Excellent, fast delivery, well packaged. Wife assures me chocolates are very tasty. I should have bought 3x boxes it seems.

Will definitely be ordering from here again.

1. desember 2025
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Svar fra Friars

Hi Alex,
It sounds a lovely idea to fill an advent calendar. Glad your wife is enjoying the chocolates.

Kinds regards
Friars customer services

Vurdert til 5 av 5 stjerner

Quality chocolates for quality moments

From the images and descriptions, to what landed at our door, very impressed with the online service from start to finish. Bought the Signature Collection for my wife (and me) and the chocolates lived up to the mouth watering expectations. So great to be able to buy from a family business with a long history and real story.

14. november 2025
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Svar fra Friars

Hi Neil,
Thanks for taking the time to write this review. Enjoy your chocolate (if there is any left!).
Kind regards
Friars customer services

Vurdert til 2 av 5 stjerner

FRIARS SMALL PACK, NO RUM TASTE.

disapointed, very small packs of truffles £5.99 each ,we couldnt taste any rum ,we do not recomend friars truffles amd we wont buy again disapointed.

27. november 2025
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Svar fra Friars

Hi Michael,
Sorry to hear you were disappointed with your order. Sometimes our chocolates are not to everyone's personal taste.
Kind regards
Friars customer services

Vurdert til 5 av 5 stjerner

Amazing luxury chocolate

Firstly I wanna say that the prices are great, I got around 60 chocolates for around £50 total which is just amazing by default, the chocolates themselves taste amazing and are clearly well made what with their high quality and great, relaxing flavours if that makes sense. I'd go into detail about the separate chocolates I ordered but this review would go on for ages aha.

Overall I highly recommend them and am genuinely surprised they're not 5 star on here. Thank you and I will definitely be ordering again in the future (I'm gonna *try* to take my time with what I've got now lmao)

11. november 2025
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Svar fra Friars

Hi Taylor,
Thank you for your lovely review, great to hear that you enjoyed our chocolates.

Kind regards
Friars customer services

Vurdert til 5 av 5 stjerner

Always buy chocolates for Christmas and…

Always buy chocolates for Christmas and really happy with them.

30. oktober 2025
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Svar fra Friars

Hi Mark,
Thank you for taking the time to write this lovely review. We hope you enjoy your Christmas chocolate.

Kind regards
Friars customer services

Vurdert til 3 av 5 stjerner

Chocolate coating too thick and hard

I bought a small Signature Collection box of chocolates on Amazon to try before ordering anything larger. Sadly, the chocolates were so hard - like biting into pieces of marble - that I could not bite into them. The ball-shaped pieces were impossible and would have needed a hammer to crack. The only one I could eat was the praline square, and that was very tasty, but to buy a whole box and eat only one of them was such a waste. The chocolate covering is so thick and hard that I don't want to try them again. I did not check the best before date on the box, so it's possible that I got an old box that was out of date. Even so, chocolate should not be too hard to chew! It is surprising because all the other reviews for this chocolate were very good, and I wonder whether I got a fake product? I am disappointed because I had planned to buy a bigger box for the family at Christmas, but I don't think our teeth could cope with them.
PS: I have updated this review to give 3 stars, because I now believe the box I got must have been a fake. The one chocolate I was able to eat was very good. I am still very disappointed with this purchase and will not buy it from Amazon again.

22. oktober 2025
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Svar fra Friars

Hi Elizabeth,
Thanks for bringing this to our attention. This is really surprising and not something that we have had mentioned before. We recommend you contact the seller.
Kind regards
Friars customer services

Vurdert til 1 av 5 stjerner

Avoid Dubai chocolate truffles…

I ordered the Dubai chocolate truffles but unfortunately they taste nothing like the pistachio chocolate. The chocolate is so tough and dry, the inside is a bright green gel like cream that tastes of almond and marzipan and not pistachio as advertised. Also doesn’t look like a truffle inside, the ‘cream’ was in its own blob not like the pictures. Bought as a gift and not sure I can give them, I couldn’t even finish one truffle! Such a shame and really let down especially now as my review isn’t being published on the website page which is suss… bought two packs as sounded so nice but what a waste!

28. august 2025
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Svar fra Friars

Hi Lauren,
Sorry you didn't enjoy your chocolates, they are not always to everyone's personal tastes. In regard to publishing reviews, these are collected by a third party so we have no control over what is and isn't published.
Kind regards
Friars customer services

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