We have been Freshworks customers and what should have been a simple plan downgrade has turned into three consecutive months of incorrect billing, broken promises, and a complete lack... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Change Management tool is very thin. It needs a lot of configuring and workflow work to make it usable.... as a SOC 2 compliant company - we heavily rely on this module. Incident/Ticketing modul... Vis mer
We are using Freshservice since 2016 and the product supports our needs very well. Just some simple configurations and the solution is ready. It is directly usable and follow the important rule :... Vis mer
If you had the interface and workflow of Freshdesk, with the added features (asset management) of Freshservice, you'd have a winner. Freshservice's API is limited (although what's there does work, i... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 20000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 customers worldwide.
Kontaktopplysninger
1250 Bayhill Drive, Suite 315, San Bruno,, CA 94066, San Francisco, USA
- support@freshservice.com
- freshworks.com/freshservice
2,7
Under middels
97 anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Freshservice provides a great product
Freshservice provides a great product, simple to use, support is good
15. februar 2018
Anmeldelse skrevet uten oppfordring
They were great to work with!
9. februar 2018
Anmeldelse skrevet uten oppfordring
Good product
Good product, needed to contact the support on a few occasions to tweak a few things but they've been very responsive and have been a great help.
9. februar 2018
Anmeldelse skrevet uten oppfordring
Freshservice provides a great product
Freshservice provides a great product, simple to use, support is good
9. februar 2018
Anmeldelse skrevet uten oppfordring
Excellent product!
Fresh service is an amazing product and a truly turnkey solution. It took a little while to configure to our liking but the end result was worth it. The customer support experience is second to none!
6. februar 2018
Anmeldelse skrevet uten oppfordring
I was a previous user of Freshdesk
I was a previous user of Freshdesk, Freshservice is a far superior product.
Very customisable around our business and our customers.
Have had to contact support a couple of times, they are very responsive and helpful.
6. februar 2018
Anmeldelse skrevet uten oppfordring
An excellent product
An excellent product, that we're using actively. There is however still some room for improvement, especially in the multi-language part of the service desk.
6. februar 2018
Anmeldelse skrevet uten oppfordring
Works out of the box...
I was looking for an out of the box coud solution which followed ITIL best practices and required Little configuration. FRESHSERVICE is this.
It took me only a couple of hourse to setup and my team began tu use it with no problems. After a few weeks of putting it into production I checked the reports and bingo... With no configuration I was getting KPIs and relevant information.
Support is quick and knowledgeable, not only about the tool but about ITIL.
6. februar 2018
Anmeldelse skrevet uten oppfordring
Perfect for our internal IT needs
We've been using FreshService for our internal IT needs - service desk, service catalogue, knowledge base and asset management for nearly two years now. It's ticked more boxes and been more user friendly then anything else we've found and it's all tied together under the one system. The company behind FreshService is continuously developing their product and the support is always responsive and helpful. Would highly recommend the FreshService solution.
6. februar 2018
Anmeldelse skrevet uten oppfordring
We searched and evaluated every support …
We searched and evaluated every support desk option we could find. Freshservice was and still is the clear winner!
5. februar 2018
Anmeldelse skrevet uten oppfordring
A great system!
A great service provided from the start. No sales pressure and great communication at all stages of our setup. The system is easy to grasp and adaptable to our needs. We've trialled a few systems and Fresh Service gave us the best options for a reasonable cost.
5. februar 2018
Anmeldelse skrevet uten oppfordring
A simple to setup ITSM tool which delivers
We chose Freshservice as we needed to setup a new Service desk tool which would be simple to use for our customers but also powerful enough to keep track of our assets and manage our workload.
Freshservice delivers on all fronts. New functionality is added frequently, the support we receive has been excellent but most importantly our customers love it.
5. februar 2018
Anmeldelse skrevet uten oppfordring
So far so good
So far so good. Used the product for a few months and haven't found any major issues.
3. februar 2018
Anmeldelse skrevet uten oppfordring
So far so good
So far so good. The product itself satisfies all my current requirements and seems to have room for to accommodate requirements changing in future.
Re Customer Service. I've very little contact so far but I've not been disappointed with how my issues were dealt with in any way.
2. februar 2018
Anmeldelse skrevet uten oppfordring
Fantastic product and support !
I have been using Freshservice from last three years (we got 30 support agents). The product is awesome ! with all helpdesk features.
* Support is very quick. All the best !
2. februar 2018
Anmeldelse skrevet uten oppfordring
We switched to Freshservice this past summer and no regrets!
We switched to Freshservice this past summer after several very frustrating years with SchoolDud(e).
Freshservice tech support provides incredibly responsive support at all hours both in the initial setup and burn-in period as well as our production system. No regrets at all.
2. februar 2018
Anmeldelse skrevet uten oppfordring
Yesterday was my first interaction with … Jayesh
Yesterday was my first interaction with Fresh service however I was very impressed with their approach to support. Via the chat function when I asked for a URL to reference training materials they immediately offered a live session with me to resolve the questions I had on configuration and set up. Looking forward to continuing to use the product into the future.
1. februar 2018
Anmeldelse skrevet uten oppfordring
FreshService -One of the most GOTO tool
FreshService portal is very easy to use from admin and user end.We have been using this as an enterprise level system for addressing tickets and it has been very instrumental for making us achieve that.When we have any issues,we email or call the support team and they respond to our issue in absolutely no time!Strongly recommend this!
31. januar 2018
Anmeldelse skrevet uten oppfordring
Support is fantastic and super-quick.
Our organization uses Freshservice to track both standard IT support tickets and our extensive development backlog. It has proven to be an excellent tool for tracking changes, and the built in Change Approval process is invaluable.
The support is also outstanding. Response times are super quick, and the support staff knows their stuff.
30. januar 2018
Customer service never has a wait and …
Customer service never has a wait and has always resolved my issue on the first try.
30. januar 2018
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.