FreshLearn Anmeldelser 474

DO NOT go with this company. They do not communicate when you suggest improvements. Their customer service is woeful, delayed and takes multiple times to make the same point, they just don’t understand or want to listen.

Now they have just taken money for a renewal that had no prior notice. If I had I would have cancelled before being renewed. Their customer service is refusing to refund despite originally saying they would.

Just awful. Avoid at all costs.

Really positive experience with Freshlearn - we switched to them as a course provider a couple of months ago and the support has been incredibly fast and efficient, I am very glad we made the switch.

The support I have received from members of Fresh Learn as I have navigated their system and built my product catalog has been tremendous! Highly recommend, especially for less tech savvy folks!

“I love this platform – it’s fun, easy to use, and even their smallest paid plan gives me everything I need to update participants about my workshops and masterclasses. Best part? Their customer support is amazing – quick, kind, and super patient with my beginner mistakes.”

FreshLearn failed to deliver the services promised and paid for and when called to the carpet, refused to refund us. They offered an additional 60 days free, which is irrelevant as we paid for a year upfront and separately for all of our courses to be done. The migration was never completed, which we paid for costing us additional money to keep our current provider despite more than 45 days of repeated assurances. The site never made active nor anything done properly. No accurate or complete work was provided, leaving us with wasted time and disruption. This reflects serious misrepresentation and a breach of trust—we say proceed with caution and buyer beware. They’ll promise you everything and delver nothing and rather than make it right, cause you to have to fight to get your money back as they still haven’t refunded us. Awful, untruthful, and poor company to deal with in our experience.

***Their response is false and buyers should beware!!!

Customer service is great, the platform continually improves, and when the bot cannot give relevant information, it connects me to a human!!

I have used FreshLearn for several years now. I migrated from Teachable and the team at FreshLearn made that seamless. My business has grown exponentially with Freshlearn, since it's so easy to use the site, make courses, publish them, and then advertise. I use their system for classes, masterclass events, community hub, free digital downloads, email marketing, etc, and they are adding new stuff all the time. It always works easily and any questions I have or improvements I suggest are responded to quickly. I've had amazing experiences with the team, they are friendly and helpful. I recommend FreshLearn to everyone!

Been subscribed to Fresh Learn for a couple of years now. Very happy with their customer support and help whenever we need something. A special word of appreciation for Frank who went through extra file of also helping with a video walk through to help me out with something I was looking to setup!

The company is always quick to answer any questions and give straightforward honest answers. The product works really well for our needs.

The people at FreshLearn are always extremely helpful and kind, always willing to listen and address any issues we bring to them. I'm grateful for this wonderful website/platform and all they offer.

Avoid this Indian company unless you enjoy getting nickel-and-dimed and losing money.

We made the mistake of switching from Teachable to FreshLearn thinking we’d save money. Spoiler: we didn’t. They charged us $100 for migration — plus another $450 — all to botch the job. Teachable costs $830 per year. FreshLearn ended up costing us more, plus we lost over $1,000 in member payments because their system wasn’t even set up to charge recurring memberships. Seamless migration? Yeah, right.

They promised everything would go smoothly. Instead, we got a half-baked platform and a whole lot of frustration. Once they have your customer data, good luck getting straight answers — and don’t expect U.S.-based support.

Need help during the day? Too bad. Their "live support" is only available when most of us are asleep — unless you’re up at 11 p.m. Central Time hoping someone in India will respond. Because apparently, having customer support during normal business hours is too much to ask.

If you're tempted to switch to save a few hundred bucks over Teachable, don’t fall for it. Trust me: you get what you pay for, and this bargain came with hidden costs, bad service, and a trip right back to Teachable.

Lesson learned. Never again.

Frank from freshlearn support team is awesome.

Very polite professional and thorough. They always find solutions and work-arounds

Today, I participated in a Zoom meeting with Raghu Venkat from FreshLearn. He dedicated time to edit and link my URL and email to my FreshLearn website. Although there are a few additional details to be incorporated, he executed the edits with commendable skill, rendering my website nearly ready for business. The process took longer than anticipated; however, they compensated for this delay by extending my subscription. I extend my gratitude to Raghu for his exceptional work.
Sincerely, Miriam Tierno.

I needed help creating a dropdown menu. When I tried to figure it out and failed, I clicked to chat with an agent. They created the menu for me (Yay!) and then gave me the instructions so I could do it myself next time (Double Yay!). I follow the instructions and it was so simple once I understood. Thank you, FreshLearn! You're the best!

My experience with FreshLearn so far has been very pleasant. Everything is explained slowly and in detail so that there are no misunderstandings. I am looking forward to working with them to migrate my website and sell my courses. Miriam T

The tool would be great, the only issue is, the tool constantly looses your work on emails and pages.
Whilst writing an email or page, the tool suddenly reloads and you are back to an empty page, no matter how often you saved your work.
The support is not helpful, as they just tell you to save.
Switching to Freshlearn was definitely one of our worst business decisions.

The paystack integration via Zapier is amazing. Team did it efficiently under 2 hours. Kudos!

Freshlearn support has been excellent and sets them apart! I am eager and happy to recommend them for online course hosting on any scale.

Easy to schedule a call. The representative was helpful and knowledgeable. Was able to solve the issue quickly.