FreedomPop Anmeldelser 

1 734
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

FreedomPop is literally run by thieves. Their automatic payment system started overbilling customers 3-4 times per month a couple of years ago. If you saw it & stopped it they did, but they NE... Vis mer

Vurdert til 3 av 5 stjerner

Never had any issues with the service. Worked where it's supposed to but with their new premium service and the old service impossible to get without an ancient SIM card their unlimited plans do NOT w... Vis mer

Vurdert til 5 av 5 stjerner

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away... Vis mer

Vurdert til 5 av 5 stjerner

I have been a customer since 2017 and use Freedompop as my main plan. I initially chose them because of the lower prices compared to other major plans, but have been satisfied with the service since.... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(1 734)

5 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Fraudulent charges

4 or more years ago I tried a 100% free cell phone service from freedompop. It required providing your credit card number as there was a shipping charge for the Sim card and if you chose to purchase any premium services such as more minute or data. The service didn’t work, it was unreliable and calls couldn’t be completed so it was discontinue and never used. Now after all these years I get a charge on my card for a monthly fee for services. I called customer service and was told it was a charge for services and they changed their pricing structure. I explained I have not used their service and only tried it many many years ago I did not know how they had my card number still and asked for a refund which was refused I told them it was an unauthorized charge and it was fraudulent for them to charge me something that was advertised as free that was also never used. They told me I was informed of the upcoming charges by then send me an email again since this account was set up many many many years ago it was not a currently active email address and that still would not have changed the term of services as the account was 100% free I agreed to. Anyone who has an inactive account who has been charged should immediately file a dispute with their card company asking for a charge back and file a complaint with the FTC

22. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til FreedomPop

Svar fra FreedomPop

Hi Clayton, the emails you are referencing were sent to active accounts on our legacy free plan. We sent multiple communications to the contact on file to ensure our customers were aware of the upcoming changes to our legacy free plans. The emails included an option to stay on a free plan by upgrading to a free Premium SIM card, or leave the account as is to automatically enroll onto our Essential $3.99 plan. Please reply to our private message if you would like assistance with your account.

Vurdert til 1 av 5 stjerner

They will charge you money if you stop…

They will charge you money if you stop using their free plan. What kind of free plan it is. it charges you when you bought it and charges you when you don't use it.

4. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til FreedomPop

Svar fra FreedomPop

Hi Simeng, something doesn't sound right here, please reply to our private message and provide us with more details so we can help.

Vurdert til 1 av 5 stjerner

Charge on an inactive unusable account

I used their service in 2015 for a while then stopped using the service. Even thought I have not use the service for at least 4 years and no longer have the sim card, I was unpleasantly surprised to find a charge from them today 5/3/21.

I was able to log into the online page. There my account was showing as not active and no phone number was assigned to my account. But still my inactive account was charged for a monthly fee that by the way is, conveniently, no refundable.

4. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til FreedomPop

Svar fra FreedomPop

Hi Angela, that doesn't sound right, please reply to our private message so we can take a look at this for you.

Vurdert til 1 av 5 stjerner

Try to auto enroll you in a paid plan without permission

Email sent from freedompop, I don't even have an account.

For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.

If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

26. april 2021
Anmeldelse skrevet uten oppfordring
Logoen til FreedomPop

Svar fra FreedomPop

Hi Dan, this email was sent to active accounts on our free legacy plan. If you believe this was received in error and would like for us to confirm the status of your account, please reply to our private message so we can help.

Vurdert til 1 av 5 stjerner

Possibly the worst mobile company on…

Possibly the worst mobile company on the planet ....steer well clear ....customer service only by email takes days ......then no satisfaction with suspension on account yet money still going out of my account There are many far better reliable mobile services out there .....Take my Tip .....do not give your self a FreedomPop headache !!!!.....

14. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My issue was resolved fast

My issue was resolved fast and with easy instructions from the agent. Paula was very friendly and courteous as well as knowledgeable and professional.
It was an excellent customer service and good experience,

8. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love It!!

Now that I have gotten the new SIM card I don’t have anything to complain about, I can use my native phone app and message app. I also don’t have to have LTE or WiFi to make a phone call anymore. Thank You!

8. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

When I first signed up for FreedomPop

When I first signed up for FreedomPop, there were some issues for sure, but free? Really??? Since things have changed, my phone just works, all the time, no issues. If you can, save yourself some money and switch. It's saved me a bunch of money. I'm not paid to say this either, I just use my phone. The service works, but at a much better price than everyone else. I'm happy!!

6. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Reliable service

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away from the internet. The way it works now is you can't renew until the service in inactive. That leaves a lack in service which could occur in an emergency situation, like a car breakdown. Thanks.

6. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Voicemail Setup issue

Both my wife and I had issues setting up voicemail with the new premium voice SIM card. Support team resolved the issue quickly.

6. mars 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Freemium Freedompop is Perfect!

Freedompop has finally figured it out! Native voice wireless service at a terrific cheap price definitely is great to have. And the free plan is just what I needed for a spare phone.

6. mars 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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