Frasers Plus Anmeldelser 

Svar fra Frasers Plus

For 6 dager siden

Hi Mrs Norris, thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating it must be when you're actively trying to manage your account and aren't receiving the response you expected.

We understand your concerns regarding your balance and repayments, particularly when you have been making payments before the due date and paying more than the amount shown on your statement. We also appreciate that being told you would receive a response and then not hearing back can be disappointing.

Please be assured that making additional payments will reduce your outstanding balance, and we'd like the opportunity to review your account and provide clarification regarding the balance and repayment amount. If you still require assistance, please contact our customer support team through the app or website so we can investigate this further.

Svar fra Frasers Plus

For 6 dager siden

Hi Finchley, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating this situation must have been.

From your comments, it sounds like you may not recognise the orders placed on your account. If this is the case, we would encourage you to contact our customer support team as soon as possible so the matter can be investigated. We take reports of potentially unauthorised transactions seriously and will work with you to review the activity on your account.

We'd like to clarify that the ordering, dispatch, returns process, and return postage charges are managed by the retailer rather than Frasers Plus. If items were sent in the wrong sizes or your return has not been processed as expected, the retailer's customer service team would be best placed to investigate this and provide an update on your return.

Svar fra Frasers Plus

For 6 dager siden

Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience.

We would like to clarify that delivery, missing items, and refunds are managed by the retailer rather than Frasers Plus. If you have received the boots but not the coat, the retailer will need to confirm the status of the missing item and arrange any refund due.

We appreciate how frustrating it must be to have paid for both items and then struggle to receive an update despite contacting the retailer multiple times. Once the retailer processes a refund, this will be reflected on your Frasers Plus account accordingly.

We recommend continuing to contact the retailer's customer service team regarding the missing coat, as they are best placed to investigate your order and provide an update.

Svar fra Frasers Plus

For 6 dager siden

Hi Menzies, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.

We understand your concerns regarding interest charges, statement clarity, and the way payment options are presented within the app. We aim to provide clear information about repayment plans, including any applicable interest, so we're sorry to hear that you found this confusing.

Customers can choose from a range of payment options, and the amount of interest charged will depend on the repayment plan selected and how the balance is repaid. We appreciate that understanding these options should be as straightforward as possible, and we value your feedback regarding both the app and statement design.

Svar fra Frasers Plus

For 6 dager siden

Hi Stephen, thank you for taking the time to leave a review. We're sorry to hear that you found making a payment difficult.

We appreciate that not seeing your bank listed as part of the payment process may have been frustrating. While we offer a range of payment options, including Direct Debit, we understand that customers may have different preferences when it comes to managing their repayments.

If you wish to cancel your direct debit and make manual payments, please cancel your direct debit via your bank and then make manual bank transfer payments using the details below.

Account name: Frasers Group Financial Services Limited
Account number: 40319113
Sort code: 04-00-72
Payment reference: (located on your payment reminders, statements and 'manual bank transfer' option when selecting 'make a payment')

It's really important that you use the correct reference otherwise we won't be able to instantly connect your payment.

Svar fra Frasers Plus

For 6 dager siden

Hi George, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to wait for support and not receive a response when trying to get assistance.

We aim to provide timely support to all our customers, and we're disappointed to hear that this was not your experience. We appreciate that being left waiting without an update can be frustrating, particularly when you're looking for help with your account.

Your feedback has been noted and will be shared with the relevant team as we continue to improve our service and response times.

Svar fra Frasers Plus

For 6 dager siden

Hi Mr Sun, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this situation would be frustrating.

When a payment plan is changed close to a scheduled payment date, the change may not take effect in time for the upcoming collection, as payments are prepared in advance. We appreciate that this may not have been clear and are sorry for any confusion caused. We also understand your concerns regarding the late payment fee and the timing of the payment collection.

We'd welcome the opportunity to review your account and explain exactly what happened in this case. Please contact our customer support team through the app or website, and we'll be happy to investigate this further for you.

Svar fra Frasers Plus

For 6 dager siden

Hi Chloe, thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.

We understand how concerning it can be when payments leave your bank account but do not immediately appear in the app, and we're sorry for any confusion this may have caused. In some cases, payments can take a little time to update on the account, but we appreciate that clear visibility of payments is important.

We're also disappointed to hear about your concerns regarding charges and the level of support you received. Providing timely assistance is important to us, and we appreciate you bringing this to our attention.

We would like the opportunity to look into your concerns further. Please contact our customer support team through the app or website so we can review your account and provide any clarification needed.

Svar fra Frasers Plus

For 6 dager siden

Hi James, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to have your card declined and then encounter difficulties accessing your account.

We appreciate your feedback regarding the login process and customer support options. We want our customers to be able to access their accounts and manage their payments with ease, so we're disappointed to hear this was not the case for you.

If you're still experiencing issues accessing your account, please contact our support team via the help options available in the app or on our website, and we'll be happy to investigate this further for you

Svar fra Frasers Plus

5. okt. 2026

Hi Alan, thank you for taking the time to share your feedback. We're pleased to hear that you find the app easy to use, but we're very sorry to learn about your experience with our customer service.

We understand how frustrating it must be to have an ongoing issue with your account and feel unable to get the support you need, especially when it has prevented you from using your account for several months. This is not the level of service we aim to provide.

We'd like the opportunity to investigate this further and ensure your concerns are reviewed. We have reached out via TrustPilot requesting a few details, please respond when you get chance and we'll be happy to take a look at your account and get in touch.

Svar fra Frasers Plus

5. okt. 2026

Hi Kenan, thank you for taking the time to leave a review. We're sorry to hear about your wife's experience and understand why this has caused frustration.

Frasers Plus offers a range of repayment options, including the ability to pay purchases in full to avoid interest. If a balance remains on an account after a payment has been made, this can sometimes be due to pending transactions, interest already applied, or payments being allocated after a statement has been produced. However, we appreciate that this may not always be clear from a customer's perspective.

We'd like the opportunity to review the account and explain exactly why a balance is showing. Please ask your wife to contact our customer service team via the app or website, and we'll be happy to investigate this further.

Svar fra Frasers Plus

5. okt. 2026

Hi Terri, thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.

If you've chosen to opt out of credit limit increases, this preference should be respected. We'd like to look into what happened in your case and review your account to ensure everything has been handled correctly.

We also appreciate your comments regarding our interest rates. We understand that different credit products may not suit everyone's needs, and we're sorry to hear that Frasers Plus has not met your expectations.

Please contact our customer service team via the app or website so we can investigate this further and provide any clarification regarding your credit limit and account preferences.