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Frank's The Flooring Store Anmeldelser 

461
•
TrustScore 4.5 av 5

4,3

Gulvteppebutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Over the moon with service today very helpful bunch of lads you have working in your store more than happy to help us! Will 100% be here again for any future carpets, lads name was Craig who served me... Vis mer

Vurdert til 5 av 5 stjerner

This review is for Franks in Spennymoor, especially Graham. Without Graham, I honestly don't know what I would have done after a major leak in our home. He was a huge part of the whole process a... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

If I could give no stars I would because Franks Bishop Auckland is somewhere to avoid. The management team are extremely unprofessional and the area manager doesn't keep his word. I had my flooring... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fantastic lads working today, very helpful and great knowledge of their products. Would absolutely recommend here for your carpets I believe their names were jack, Craig and Evan.. 10/10

Selskapet har svart

Informasjon om virksomheten

  1. Gulvteppebutikk
  2. Teppelegger
  3. Gulvlegger
  4. Gulvbeleggbutikk
  5. Oppussingsforretning
  6. Tre- og laminatgulvleverandør

Skrevet av virksomheten

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

461 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 88 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(461)

130 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Fantastic customer service went above…

Fantastic customer service went above and beyond - thanks Paul

2. desember 2025
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Svar fra Frank's The Flooring Store

Hi Stacey,

Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

5☆ for James

James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!

1. desember 2025
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Svar fra Frank's The Flooring Store

Hi Abi,

We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Warren was absolutely class sorting…

Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much

1. mai 2025
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Svar fra Frank's The Flooring Store

Hi Leanne,

Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Steve for a gold star ⭐️

Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.

29. november 2025
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Hi Michelle,

That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Great experience at the bishop Auckland…

Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len

29. november 2025
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Svar fra Frank's The Flooring Store

Hi Chloe,

We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Thanks Steve

Thanks Steve, great service!

29. november 2025
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Svar fra Frank's The Flooring Store

Hi Ash,

Thanks for your positive review! We appreciate it.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Bishop Auckland store - Julie

Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time

28. november 2025
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Svar fra Frank's The Flooring Store

Hi,

Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Amazing

Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!

28. november 2025
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Svar fra Frank's The Flooring Store

Hi Eva,

That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Warren was very helpful spot on

27. november 2025
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Hi Janet,

Amazing! Thanks so much for sharing your positive experience with Warren.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Warren was very helpful!

Warren was very helpful and made the experience very easy and enjoyable.

26. november 2025
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Svar fra Frank's The Flooring Store

Hi Luke,

Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

great service from warren

great service from warren. helped me choose a carpet within budget at a great deal so thank you.

16. november 2025
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Svar fra Frank's The Flooring Store

Hi,

We love to hear it! Thanks so much for sharing your positive experience with us.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Julie at Bishop Auckland

Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets

25. november 2025
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Svar fra Frank's The Flooring Store

Hi Amber,

That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Julie at bishop aukland

Julie at bishop aukland absolutely amazing customer service and very helpful with our choice

25. november 2025
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Svar fra Frank's The Flooring Store

Hi Connor,

Thank you for taking the time to leave such a positive review about your experience with Julie at our Bishop Auckland store. We'll pass on your comments.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Always ask for Julie in Bishop auckland

What a lovely lady (Julie)that helped me today in the bishop auckland branch
Very polite and helpful given the best options for my budget.
Will be coming back

25. november 2025
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Svar fra Frank's The Flooring Store

Hi Hayley,

Amazing to hear! We will pass on your lovely words to Julie at our Bishop Auckland store. She'll be over the moon to know what a help she was.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Warren was absolutely brilliant from…

Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.

1. september 2025
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Svar fra Frank's The Flooring Store

Hi David,

That's great to hear! We really appreciate you taking the time to let us know about your great experience with Warren. We'll pass on your kind words.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

SUPERB AND HELPFUL REDCAR OUTLET

Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?

21. november 2025
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Svar fra Frank's The Flooring Store

Hi,

We love to hear it! Thanks for taking the time out of your day to leave such positive feedback about your experience with Ian at our Redcar store.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Great Service from Julie thank you so…

Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.

21. november 2025
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Svar fra Frank's The Flooring Store

Hi Karen,

That's what we like to hear! We'll let Julie know how helpful she was. We appreciate you leaving this positive review about your experience.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

great service from Julie at Bishop…

great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.

21. november 2025
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Svar fra Frank's The Flooring Store

Hi Sharon,

We appreciate you taking time out of your day to leave this positive review. We'll pass on your feedback to Julie!

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Ian is an absolute gent and wonderful…

Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.

21. november 2025
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Svar fra Frank's The Flooring Store

Hi Paul,

Thank you for leaving such a positive review. We're so glad to hear Ian was a huge help during your experience at Frank's The Flooring Store. We'll pass on your kind words.

Thanks,

Team Frank's

Vurdert til 5 av 5 stjerner

Amazing service in the Guisborough…

Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient

20. november 2025
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Svar fra Frank's The Flooring Store

Hi Rosie,

Thank you for kind words! Lorraine at our Guisborough store will be thrilled to know how helpful she was to you. We'll pass the message on.

Thanks,

Team Frank's

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