Frank's The Flooring Store Anmeldelser 

Have a very small bathroom that required some lino. Two turned up and were there 20 minutes leaving the lino fitted very poorly. Cost £60 quid that they said included £10 for silicone. Edges not cut properly around toilet and I have had to try and make it look reasonable. Very very poor service that I will never ever use again. All they are interested in are big jobs involving full house or offices. Avoid at all costs.

Served by nee at Darlington today first gent we spoke to wasn’t a happy bunny but nee was great let us take sample away really helpful salesperson makes such a difference

Great price, friendly and very knowledgeable expert advice from Warren regarding carpets and locations best for them. A credit to the business. We will be back.

2 fitters came in an old estate car with my new carpet on the roof..the fitters were in their 70s and didn’t have the strength or the tools to pull the carpet tight…the door threshes were hacked at and cut too short and the carpets looked shocking…never again!

Took my 75 year old mam to Franks at Newcastle we were greeted by Nathan who went above and beyond with his advice, customer service and support in helping her pick and purchase carpets. I can’t thank him enough for his patience and making the process very smooth. Thank you Nathan. I highly recommend.

We went to Franks Flooring Stamfordham Road to get prices etc. Spoke with Dale who gave us the information we required. He was lovely and easy to talk to, not pushy at all. So after much deliberation , we decided to go back to Franks and dealt with Dale again, who made an appointment for Jamie to come out to measure and give us a price on the flooring we chose. We have now purchase flooring and just waiting to have it fitted.
I found both Jamie and Dale to be lovely, honest lads. And the same flooring we chose was cheaper than we had seen elsewhere. I would highly recommend them as they had already been recommended to us by my sister.

Julie was very attentive. Highly recommend.

Numerous occasions I have been to franks at ryhope in Sunderland. Each time I have been served by Graham. He is so friendly polite and professional. Nothing is a bother and he will always do his best to help you. He is always so pleasant and makes you feel welcome. I would just like to say what a great job he does. To be honest all the staff are nothing but helpful and Barbara who I spoke to on th phone was so lovely as well. Big thank you to Graham and everyone at franks.

Julie at bishop auckland branch was more than happy to show me all the products and found the exact carpet I was looking for and ordered it for the next day couldn't be happier. Service was second to none. Very much appreciated.

Brilliant service from Julie at Bishop Auckland when choosing our new rug. Such beautiful designs to choose from, she really knew the stock and suggested something we hadn't seen and it was exactly what we were looking for! Thank you Julie!

Quality and professional with a willing to help. GREAT CUSTOMERXSERVICE and quality workmanship.

Brilliant!! Service with a smile thank you so much Julie!

Julie is absolutly brilliant. She help every single time when we needed carpets. She always smiling and welcoming.

Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes

Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring

Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again

Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.

Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.

Julie at bishop auckland was excellent very helpful thankyou julie.

Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)