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AFEX Anmeldelser 624

•
TrustScore 4 av 5

3,9

Valutatjenester
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to g... Vis mer

Vurdert til 5 av 5 stjerner

I've purchased foreign currency multiple times using another resource. This time I needed Egyptian pounds. My usual resource didn't have them. I did my research and discovered that Egyptian pounds... Vis mer

Vurdert til 5 av 5 stjerner

I couldn't get Turkish lira in my small town. The local JP Morgan/Chase branch said they only bought Turkish lira, they didn't sell it (stockpiling lira I guess). Found this company on line and the... Vis mer

Vurdert til 5 av 5 stjerner

I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exc... Vis mer

Informasjon om virksomheten

  1. Valutatjenester
  2. Finanskonsulent

Opplysningene stammer fra ulike eksterne kilder

We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

624 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Very professional.

Very professional.
Very knowledgeable
Very helpful
Would suggest to anyone needing to exchange currency

25. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is probably the 5th or 6th time…

This is probably the 5th or 6th time that I have done business with them. Their exchanges rates are very fair, their service is excellent, & I will continue recommending them to all my friends !

22. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Very easy to use

Very easy to use. I was expecting to sign for the package. Instead, the package was left in my mailbox. Next time I will choose a different shipping option so that the package needs a signature. Otherwise, this was a great experience. To

19. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Only place I could find it!

After some research I discovered International Currency Express was pretty much the only place I could find the two types of currency I needed. I’m grateful for their service.

10. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Purchased Euros

Gave me a competitive rate for purchasing Euros. Easy to order and received them in about a week... make sure someone is there that can sign for them when they are delivered. You can get them faster if you need them, but I was in no hurry. I have used Int'l Currency Express previously and will use them again.

6. februar 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Convenient, But Not Private

International Currency Express processed my online order for GBP. The actual ordering of the currency online was pretty easy. After submitting my order and payment details, I was then contacted via email asking that I send my SS# and driver's license number, per the "US Patriot Act" requirements. They already had my bank details so the purchase could be tracked by the government that way. Due to my work schedule, in the time it took to me to email back my personal information and the time to process my purchase, the exchange rate had gone down, but the company didn't adjust the rate to reflect the drop. All in all the online purchase was convenient, but I would recommend a disclosure on the main web page regarding the Patriot Act and an explaintion of what is required.

5. februar 2019
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

Hello Ms. McDonald,

We are sorry the transaction didn't go as smoothly with you as it has with other clients. You're right, your busy schedule may have added a few more hours to the process. We try to accommodate our clients as much as possible, especially with sensitive information that is required by the USA PATRIOT ACT. Our main goal is to get the currency in your hands at the best rate of exchange possible. The government isn't looking to track your transactions, it is to making sure we remain a legitimate business and prevent money laundering.

In regards to the change in the rate of exchange during the acquisition of your compliance information, what you suggested makes perfect sense; however, it cannot be done. The reason for it is the flipside to it. Would it be fair for us to ask for more money should the rate have gone in the opposite direction? We believe it would not. The rate of exchange is locked once you submit your request for foreign currency which protects both parties in the transaction.

We will look further into the placement of our legal requirements. We felt that the current locations were plenty. They can be found at the footer of the home page and in the Terms & Conditions which are located at the end of the ordering process. It didn't really make our "Frequently Asked Questions", but perhaps it would make sense to add it there as well.

We are grateful for your feedback and the wonderful rating you have given us. We'll work harder to earn that fifth star on your next order. Have a wonderful trip and don't forget, we buy back foreign currency at a special rate of exchange.

Vurdert til 2 av 5 stjerner

The money was supposed to be signed for…

The money was supposed to be signed for at delivery and it was left in the mailbox. I emailed the company to inform and never got a response.

1. februar 2019
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

We are grateful to you for taking the time to help us improve our service. While we are the mercy of the delivery courier, we do take this seriously and will address it with the corresponding company. We ask that all packages be signed for delivery to take place. However, it is unfortunate that not all mail carriers follow procedures as they should. Please rest assured, all packages are fully insured.

In regards to your email, we apologize for not responding in a timely manner. We will improve on all counts you have pointed out.

Vurdert til 1 av 5 stjerner

I sent in a request for currency

I sent in a request for currency, with all the required information asked of me, to include full payment. Yet, someone called me asking for more information, and did not/would not explain why they were calling me. It felt like a scam, so I refused. As a result, I will never use your company again.

1. februar 2019
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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