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AFEX Anmeldelser 624

•
TrustScore 4 av 5

3,9

Valutatjenester
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to g... Vis mer

Vurdert til 5 av 5 stjerner

I've purchased foreign currency multiple times using another resource. This time I needed Egyptian pounds. My usual resource didn't have them. I did my research and discovered that Egyptian pounds... Vis mer

Vurdert til 5 av 5 stjerner

I couldn't get Turkish lira in my small town. The local JP Morgan/Chase branch said they only bought Turkish lira, they didn't sell it (stockpiling lira I guess). Found this company on line and the... Vis mer

Vurdert til 5 av 5 stjerner

I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exc... Vis mer

Informasjon om virksomheten

  1. Valutatjenester
  2. Finanskonsulent

Opplysningene stammer fra ulike eksterne kilder

We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

624 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

This company has been absolutely…HORRIBLE

This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to go to store and even after my friend ( the sender ) called them, they still didn’t clear it on my end. Then this company had the nuts to say that I took at the money 10 days later. WHICH I DID NOT! So they also steal and compulsively lie. When I called this customer “ support” number they also stated that I received the money that I have been waiting on. I told them I NEVER received it!!! I then asked where did I receive this money? What is the confirmation number ? They said that they do not provide confirmation numbers or receipts which just goes to show how much they lie and how much their lies don’t even make sense. I advise that everyone just stick to money gram and western union because these people will steal from you.

18. august 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very simple and easy to work with

Very simple and easy to work with. I received a phone call from them to ensure I ordered and received the money I ordered. Very appreciative of their communication and security

24. februar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I received 200 50 pesos bills

I received 200 50 pesos bills. That is like getting 200 $2 bills. What the hell am I supposed to do with 200 bills that small?
Very disappointed since I have used your previous company several years in a row.

14. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

We are terribly sorry for this exercise in poor judgement on our part. We should have informed you of a shortage of banknotes so that you may have decided to wait a few extra days or acknowledge the excess in 50 pesos banknotes. We will do our best to improve and communicate better with you next time.

Vurdert til 1 av 5 stjerner

I ended up not ordering

I ended up not ordering . I got an unprofessional phone call that was asking me for my credit card number because you all had changed websites - I thought it was fraud . I refused . They sent me an email link to do my order over again. This time the site asked for my drivers license number . I am not comfortable with that so I didn’t order

23. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

Hello Ms. Renard,

Thank you for taking the time to offer us details of your experience. You're right, we changed websites because International Currency Express was acquired by AFEX. We are working to improve the user experience but we also need to be compliant with the USA PATRIOT ACT and the Know Your Client law. For future reference, if you don't feel comfortable providing your information online, please call our toll free number and one of our agents will be more than glad to assist you.

Vurdert til 2 av 5 stjerner

Paid for 2 day delivery and it wasn’t…

Paid for 2 day delivery and it wasn’t shipped out in a timely matter. It took about a week. I was only refunded $5 for the delivery charge.

4. desember 2019
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

Hello Ms. Mary Ann,
Thank you so much for taking the time to leave your feedback. We're sorry that your order did not get delivered in the time frame you had intended. Unfortunately, we are the mercy of our couriers to get our packages delivered. In regards to your minimal reimbursement, it doesn't look like very much, but that is only because that's all we charged you for two day delivery. We hope this experience will not deter you from ordering from us in the future. We strive to offer the best service and if we make a mistake, we hope a second opportunity is possible.

Vurdert til 1 av 5 stjerner

Did not fulfill order.

14. november 2019
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

I'm sorry we didn't handle your order the way you have come to expect. We strive to offer the best customer service possible, but as we can see, there's room for improvement. There is no excuse and we'll work hard to earn back your trust.

Vurdert til 4 av 5 stjerner

The experience was fine except for…

The experience was fine except for fedex delivery. Inept driver, my husband was home in the garage, the driver made no attempt to try to deliver the currency and left without leaving a notification. Two days waiting at home. Please consider UPS. Otherwise, fine service.

3. november 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Didn’t have currency available

29. oktober 2019
Anmeldelse skrevet uten oppfordring
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Svar fra AFEX

We're sorry we didn't have the currency when you needed it. We understand why you would expect us to have every currency on our website. Unfortunately, when wholesalers don't import the currency, we are limited to what is made available to us. With enough time, we have been able to gather the currency for other clients; however, that waiting period can be as long as two months. We hope to have the currency you need for your next trip.

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