This company is a con, they take all your data and pass on to third parties, would not provide any information without getting your details. AVOID ***
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant o... Vis mer
Selskapet har svart
Foodhub is very reliable and no commission What else we want Others like Ordermeal or menulog those eat your profit as commission So I prefer giving that as discount to my customers. not to t... Vis mer
Shocking company to do business with. Chasing us constantly (multiple times per day) to progress onboarding. Expect us to market on their behalf - flyer with their app/logo - put signs up. T... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Your one true restaurant partner Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway. Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.
Kontaktopplysninger
Storbritannia
- foodhub.com
1,6
Dårlig
131 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast delivery
Fast delivery. food was hot and fresh
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Fast delivery and hot, fresh food is the perfect combo! 📱 Thanks so much for the lovely feedback and for choosing Foodhub, George! ❤️🙌
This company is a con
This company is a con, they take all your data and pass on to third parties, would not provide any information without getting your details. AVOID ***
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re sorry to hear you feel this way. We take privacy seriously and want to make sure your concerns are properly addressed. If you’d like us to look into what happened, please send us a live chat with the relevant details, or you can email us at hello@foodhub.com, and our team will be happy to assist.
Food two hours late
Food two hours late, cold inedible lamb doner on chips. Offered 10% refund. Absolute joke
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Hi there, Ed, we're really sorry your order arrived so late and wasn't up to standard. 💔 We understand how disappointing this must have been, and we'd appreciate the chance to look into this further. Please reach out via https://foodhub.co.uk/support or email hello@foodhub.com so we can help. ❤️
They are always very pleasant
They are always very pleasant. I get my order in a sufficient amount of time. It is always correct.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Thank you so much for taking the time to leave us a review! ❤️ We truly appreciate your support and are so happy to hear that you had such a great experience. 😊 We look forward to serving you again and providing you with even better service in the future. 🍽️ Thank you for choosing Foodhub! 📱❤️
Would give 0 stars if I could
Would give 0 stars if I could. My last two orders (i actually thought was direct from the takeaway), one did not turn up, and we are still waiting on a refund 10 days later. Today, a takeaway 5 mins drive from us arrived very late (well over an hr for a pizza an kebab ordered at 16:10 on a Friday), no traffic, food was stone cold and apparently had been sat in the takeaway for 40 mins. They are the worst company, con artists that dont want you to review them.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re sorry to hear about your recent experiences and understand your frustration. We’d like the opportunity to look into both of these orders further.
Please provide your order IDs or contact details, and we’ll review the refund status and the issues you experienced with the delayed, cold food. We appreciate all feedback and would like the chance to investigate this properly.
I am not inclined to leave bad reviews…
I am not inclined to leave bad reviews but tonight was so bad. I ordered a special meal online through the FoodHUB app and for some reason, the App sent our dinner to another address. I had received a PIN from Foodhub but my dinner went to another address. The restaurant said not our problem we delivered (didn't ask for the Pin) and contact Foodhub who denied any culpability - use another food App like Door Dash where you can contact on reliable delivery. Total waste of time
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We're sorry to hear about your experience. We understand how frustrating this situation must have been. As the restaurant fulfilled and delivered the order, we would recommend contacting them directly so they can investigate and resolve the issue with the delivery address. We appreciate your feedback and apologise for the inconvenience caused.
Rubbing everyone
Food hub just rubbing everyone they stealing everyone money . If not selling £1 from your shop they still charge you for App and Rental . If you selling some food they charge you for commission and services charges . They don't care about nobody just they need money . If your buisness busy or quiet they need them money . They are just rubbing everyone don't make Buisness with them they are full rubbish
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re sorry to hear you feel this way. We did previously ask for some more information, but didn’t receive a response. Please get in touch with us on 01782 444282 or via our social media channels so we can discuss this further and address your concerns.
What a worse company when you have…
What a worse company when you have reviewed a 0 score rating they’re even not telling you anything about they will cut you straight and they’re even not try to help you till re visit and what they do just ban you ?????????????
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Hi, we’re really sorry to hear that you feel this way. We understand how frustrating it can be when your account or review experience does not go as expected. Please be assured that actions such as account restrictions are only taken after careful review. We wish to help you get this sorted, so I'd recommend that you reach out to our live chat support team so we can further assist you with this complaint.
How can they get away with this??
Food hub, as well as having a delivery and service charge , have now started adjusting the prices on the restaraunt menu without telling the restaraunt or customer , adding extra random money and stealing it from the restaurant and customer for no notification or service, just stealing and hiding it , the restaurants come to the us and show us and I’m horrified
Must be close to being illegal!
AVOID AVOID AVOID
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Thanks for your feedback. We understand your concerns and want to clarify how Foodhub works. We’re investing in marketing and technology to support independent restaurants and improve the overall customer experience.
To fund this, there’s a small adjustment in menu pricing, but even with this, average Foodhub orders are still around £2.35 less per order compared to other platforms like Just Eat. Restaurants are always aware of these changes, and our goal is to be transparent while continuing to support both customers and restaurant partners.
We appreciate your feedback and are always looking for ways to improve.
scammm do not work with this guys
scammm do not work with this guys
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re sorry to see this comment. Foodhub is a legitimate platform supporting thousands of restaurant partners across the UK. We take feedback seriously, so if you’ve had a specific concern, please contact our support team directly so we can look into it and address any issues. You can call 01782 444282 or email updates@foodhub.com
Poor customer service
Our food was over an hour and half late!
I contacted the online chat who said wait a further 15-20mins! After they said they contacted the takeaway!
When the food arrived it was cold! I contacted the online chat again who said could only offer me 10% £2.50! I said i was disgusted with that and they increased it to £5 which i wasn't happy with. But they were not for offering anything else!
Do not order from this app! I certainly won't be!
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re really sorry to hear about your experience and understand how frustrating it must have been to wait that long for your order, especially when it arrived cold.
As the restaurant manages the preparation and dispatch of the food, any further concerns regarding the quality or delay of the order would need to be addressed directly with them.
We completely understand that this may not have been the outcome you were hoping for, but we do appreciate you taking the time to share your feedback about your experience with Foodhub. Your comments help highlight areas where improvements can be made. 🙏🍽️
Scammers take your money and deliver cold and missing items avoid
Aviod send out cold food and missing items then tell you nothing can be done AVIOD scammers take your money and rip you off AVOID
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re really sorry to hear about your experience. 😔 Thank you for sharing your feedback. We take issues with cold or missing food seriously, I would recommend that you reach out to our live customer support so we can further look into this for you.
Items were substituted
Items were substituted, half the order was forgotten. It was delivered but very late and the rest of the food had gone cold. Contacted live chat was was offered £5 voucher, no refund for the items I didnt order but had been paid for via a random substitutions. Chat told me to contact restaurant and provided no resolution or help
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re sorry to hear you’re still unhappy with the outcome. We’ve reviewed the live chat and can see you've spoken with a manager regarding your case. The resolution offered was the best we’re able to provide from our side.
If you would like to escalate this matter further, this would need to be done directly with the restaurant, as they manage the preparation, substitutions, and delivery of the order.
We understand this may not be the outcome you were hoping for, but we do appreciate you taking the time to share your feedback.
If you’re a takeaway looking at using…
If you’re a takeaway looking at using Foodhub, avoid at all costs. Sold it to us as we’d be able to integrate all apps onto 1 console, you can’t 🤬 you still need all the original consoles out as the only integration is the orders come through their console and they charge for the privilege. You still need all the others for everything else including on the way etc, complete waste of time. Their customer service is below 1⭐️ loads of departments that don’t communicate with each other, classic 1 hand not knowing what the other is doing 🤷🏼♂️. Months into it with dozens of complaints from ourselves I get an email from a director asking me to take the time to fill out a survey explaining why we hadn’t decided to use them????🤬
Months of dealing with idiot after idiot who’s only solution to attract customers is reduce prices and give more offers, wow if you’re giving it away I’m sure you’ll get a couple of extra customers through the door, we finally give up and terminate the contract. Followed all instructions, pictures at various stages of wrapping, proof of postage which I had to pay for but it would be returned when equipment gets back to them. I notice still taking the monthly rent 3 weeks after the termination so start chasing up with all the contacts that we’re dealing with us as a partner, none of these want to know and give you a number that puts you through an automated switchboard for 30 mins at a time so cancelled the direct debit. Took less than 48hrs for the threatening emails 🤣 let’s see how far it goes before 1 department tells the other that I’m no longer a customer 🤬🤬🤬🤬🤬
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Hi Neil, we're truly sorry for the experience you’ve had. We completely understand how frustrating and disappointing this has been for you, especially with the issues around integration, customer service, and billing. Your feedback is taken very seriously, and we’ll be reviewing this internally to ensure such situations are addressed and prevented in the future. We sincerely apologise for the inconvenience and stress this has caused.
Just awful
Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant own who said they'd come collect the cold food for a delivery charge.......laughable. still waiting for it to be collected. Will be raising a charge back for the money under goods or services not received.....
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re really sorry about this experience Mr James Hamer. That’s definitely not the level of service we aim to provide. Please contact us through our live chat or email with your order details so we can review further review this and help make it right if you still need further assistance.
we have used lucky star for some years…
we have used lucky star for some years always good but last night we had all family round to celebrate my 80th birthday.we ordered at 6pm deliverd nearly 8pm
wee wherer given a 45 min wait time the driver claimed he could not find us despite being a long time customer.the food was cold and sauces congealed
most went into the bin as unedible will never use again
25. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
We’re really sorry to hear about your recent experience, especially on such a special occasion. That’s certainly not the standard we aim for. Unfortunately, we’re unable to locate your order with the details provided here.
Please get in touch with our team via live chat on the Foodhub app or message us directly on social media, and we’ll look into this for you as soon as possible 🙏
Spamming my email
Spamming my email, never heard of these morons before.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Hi John,
Sorry for any inconvenience caused. You can unsubscribe using the link at the bottom of the email. If you need any further assistance, please don’t hesitate to reach out to us at hello@foodhub.com
Thank you.
Simple to order
Simple to order. Easy to edit. Hopefully treats the restaurant well.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Thanks so much for the 5⭐️ 🙌 Glad you found it easy to use, and yes, Foodhub is designed to be fairer for restaurants too. Appreciate you taking the time to share! 🍽️✨
Fast delivery food is always spot on 5…
Fast delivery food is always spot on 5 stars 🌟
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Thank you so much for the 5⭐! 🙌 We’re thrilled you enjoy fast delivery and tasty food, your support means a lot! 🍴💛
I have tried for weeks to obtain a…
I have tried for weeks to obtain a refund from Foodhub for an order that was charged from a takeaway that was closed for holiday.
Their ‘Datman’ AI communication service sends you round in ever decreasing circles.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Foodhub For Business UK
Hi David, we sent a request for more details to help us look into this but didn’t receive a response. If you’re still waiting on a refund, please reach out via Facebook or email us at hello@foodhub.com. We’ll be happy to check this for you.
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