Flownbeauty Anmeldelser 

I had ordered from the company Flown and in reviewing my order, discovered that my billing and shipping address were incorrect. I sent a message to their support team and heard back from Brooke right away. She successfully addressed and corrected my concerns. THANK YOU Brooke !! You made my day !

I went through chemo last year and my hair came back curly. I hoped that the Numoya (now Flown) GoBrush would help me straighten my hair. It did not. And that's when I found out about their unacceptable return process. I had read I needed to pay to return the product; I was fine with that. But then I was told that I needed to pay to return the product to China. I was even cautioned that by doing so, I could expect the product would be damaged during shipment so I would probably never receive my money back. One customer service rep told me they had a warehouse; another said they did not, which is why I needed to send it back to China. This customer service rep explained they don't have a warehouse in the US to better protect the environment. I think the carbon footprint of shipping an item from China to the US and then back to China again, isn't doing a lot for the environment. The best they would offer me is to credit me 30% of what I paid, and then they suggested I gift the GoBrush to someone else.

I finally got an email and I got a refund for the product. It took me a while but it got done. Thank you.

Helped me get a better refund, even though it was not the total I paid.

I needed to return the item, and Aaron was very helpful and prompt.

Brooke was so nice and helpful. She helped me after I ordered 1 too many items and got me my refund quickly.

I had to cancel my order for personal reasons. Within less than ten minutes I got a response from them and my order was cancelled. No questions why, they just cancelled it for me. I really appreciate their quick response.

Aaron tried to resolve and was communicative and prompt. You should say non returnable on your order site.

I accidentally ordered 2 heated brushes sets. I immediately reached out to support. Darwin was very quick to respond. Darwin got the incorrect order removed. I so appreciate how easy Darwin made it! Thank you!!

I had to cancel my order within the timeframe and they immediately canceled my orders. Will definitely order at a later date! 😀

I was very happy to finally get a result for my return. John was very helpful and got the job done. Thank you very much John. I really appreciated your handling of this matter.

Customer Support Ella responded so quickly. I appreciated the response & that shows me great customer service!
Thank you,
Marianne Veneri

I am SUPER-impressed by the level of support I received from Olivia and later Lester regarding my Flown Gobrush Pro(Limited Edition). The lengths they go with customer satisfaction is virtually unheard of these days. It’s the level of IT support I used to enjoy at universities I taught at. You hire keepers like the products you represent. Thank you 😊
Maria M Sitko

I would suggest not buying anything from this company. Even though they say you can get a refund, you can not because they do not have a warehouse in the USA. I am very dissatisfied with the product and the company.

Olivia was very understanding. She gave me options for the refund of the product I was not pleased with. The bristles were hard and it did not heat up as it said it would. It was not a good fit for my hair and scalp. I chose to keep it and get 30% back of the cost. That works best for me. Olivia was very professional and kind. Thank you, Beth Chittenden 😊

I am very impressed with your customer service, thank you Ella. Very responsive and quick to correct a cable issue and come up with a solution agreeable to all. I am enjoying my Go Brush too, I am happy with my purchase.
Update: As an added note I see a few complaints about the product not charging - that was my issue but we worked through some possible fixes and they suggested I try a different cable and it was a cable fault not a brush fault so if you are having problems trying switching out the cable.

I am NOT giving the product 5 stars as the GoBrush PRO really did not work for me, I was hoping I would be able to take this on holiday instead of my straighteners, but my hair was not straightened and was frizzy after 5 minutes. I do however want to thank the two members of the Customer Support Team, Aaron and particularly Carol, who dealt promptly with my complaint and offered me cash back rather than a return. Due to these team members I have awarded the company 4 stars.

I have to give your customer service a thumbs up for excellent feedback. They were polite, understanding and offered any help they could give me.
I would have appreciated the full refund, but that's the chance we take ordering online. I will highly recommend this company.
Thank you,
Darlene Morford

At first I was mad, but after corresponding with Taylor, he made my madness calm down. He apologized for what I was going thru. He kept up his correspondence with me and followed thru, till my issue was settle. What
I like about this company is the trust that they are there to help. Today it’s not easy to find trustworthy people that will listen to you and follow thru. Thank you Taylor from Flownbeauty.com for your help. Much appreciated!

Had a few anxious moments concerning delivery but Lester Wise was very quick to respond to my email, helpful and quite correct with his reply. A happy outcome.