florencestore.com.au Anmeldelser 

I absolutely love the casual t-shirt dress from Florence Store! The fit is perfect—I’m a size 18 and 175cm tall, and it falls beautifully without clinging. It’s comfortable, flattering, and has the perfect amount of stretch, making it ideal for travel (it doesn’t crease easily!). I’ve received so many compliments while wearing it that I went back and bought two more. The quality is excellent, and the customer service was great too. Plus, it has pockets—what’s not to love? Highly recommend!

I purchased this brown and black striped dress, and while it arrived quickly, the quality was a letdown. The fabric claims to be 100% cotton, but it feels scratchy, stiff, and cheap. It doesn’t hold its shape well, especially around the neckline and sleeves, where the stitching is loose and unstructured. The dress looks great in the photos, but the reality is far less flattering.

After just trying it on, it feels hot and uncomfortable, and I suspect that after a few washes, it will lose even more shape—destined for the rag pile. Unfortunately, they only offer store credit, not refunds, so shop carefully!

Customer service? Nonexistent. Just an automated bot with no real support. Checkout the standardised bot response for the range of problems from other Buyers. Beware, they want your money, but aren't interested in providing good customer service.

Overall, a disappointing experience—I will not be back! I have my stores I've used for years {Kowtow, Alpha60, Morrison} because I can rely on the quality and customer service will surpass. Sadly, this is not one of them!

I’ve never written a bad review before but feel compelled to make others aware of my immense disappointment with Florence Store, as I wouldn’t like buyers to have the same experience as me. I live in a small country town and have purchased quite a few items online before, but never have I experienced a company with the disrespect and questionable ethics of Florence Store. I’ve purchased from MYER, ADORNE and FRANKIE4, and they’ve all been so helpful, friendly and accommodating whenever I’ve contacted and had any dealings with them. Unfortunately I can’t say the same for Florence Store. They don’t offer refunds, the buyer has to pay full returns to Aus Post for postage, their checkout system is questionable, and their emails are curt and in my opinion, automated. In short, they don’t seem to care that they are dealing with real people and as long as they have their money, nothing else matters.
Whilst putting through my order at online for a dress, I tried to pay at the checkout but the order wouldn’t proceed and a sign appeared to say the order couldn’t be processed.
Understandably, I tried to order the dress again but the same thing happened. I then tried to order again, and thought I’d ordered one dress. When I realised I’d mistakenly ordered 3 dresses I emailed them, as I didn’t need 3 dresses in the same style, but only 1.
I asked if they could do anything about it. They were very unhelpful and impersonal and just reiterated their policy.
One would think that a company with even ounce of respect for their customers would’ve applied at least some goodwill towards this matter, but unfortunately not Florence Store.
The total of the dresses was $455.86 and given the fact that I didn’t intentionally order 2 and the outcome wasn’t my fault, you can understand my disappointment in what I feel is a very unfair business.
I understand that businesses are finding it hard in these challenging times, but so are consumers and it’s not fair that my honest request has been dismissed. A fairer and just outcome would’ve been for them to keep my money for 1 dress, and refund the 2 others. Now they have my money and the dresses and I have to find more money for another dress, as I need a new dress for a family wedding.
An awful experience for me!

Florence Store maintain an excellent website, offer great sales, and their products are great quality and simply beautiful

I have found my purchase to be smooth quick and without any dramas. Item exactly as pictured. Very happy to highly recommend

I ordered two lovely dresses during the sale. Both are a unique print which I love, the fit is perfect (size 8) and the quality is good. The ordering and arrival of goods was seamless. Thank you Florence Store!

Purchased the Denim Tier dress. Gorgeous dress - I absolutely love it. Lots of compliments when I wear it. Ordering process with quick and easy, and shipping was fast. This is my second purchase from Florence Store and it won't be my last :)

Florence Store’s online service is easy to use and orders are dispatched very quickly. I have had no issues with purchasing and delivery and would highly recommend this store. They quality of their clothing is excellent as is their price point.

Florence Stores provide excellent service and their products are as described and good quality. They also cater for every woman so check out their great range.

I am extremely disappointed with my experience with Florence Store. While the product itself was good quality, the sizing was completely incorrect—I ordered a size 12, but it fit more like a size 16.

When I contacted customer service for a resolution, I was met with nothing but rudeness. The agent was condescending, dismissive, and completely uninterested in helping. They flat-out refused to exchange the item for the correct size or offer a refund. On top of that, when I asked for a link to leave a review, they refused to provide it—clearly trying to silence negative feedback.

The lack of professionalism and unwillingness to assist customers is appalling. I would strongly advise others to think twice before purchasing from this company. If something goes wrong, don’t expect any help!

I was very impressed with the speed and design of the clothes. My dress fits perfectly and I am a red and pink lover so have bought several pieces so far. Good quality and lovely casual pieces.

I have had a few orders with Florence Store and have been quite happy with my purchases. Always fast delivery and relatively easy returns although only store credits available.

Fantastic dress right sizing, quick delivery fabulous fabric.

I have ordered several times from Florence Store now, and each time I have been pleasantly surprised - the items ordered exceeded my expectations in terms of quality, and the speed of delivery was impressive. Highly recommended

The quality of the product and the delivery of service.

Lovely quality item. Well made. No need for customer service as everything ran super smoothly. Highly recommend.

Fraudulently remove store credit voucher, refuse to cancel order, dispatch amid dispute. The worst customer service I have ever dealt with.

Found the right dress for Christmas and arrived without any hassles!!