florencestore.com.au Anmeldelser 

The item I purchased was delivered quickly and ordering was easy. The jeans are a great quality and perfect fit

I have not received the order yet. Australia Post advise that it will be delivered about
Tuesday 14th October .

I checked before ordering as I don't like store credits. After reading the Returns description on each individual items page, I was led to believe on the surface that 'returns' are OK! nowhere on the page did it say anything about a credit. Until I went to return something and it's credit only. Very disappointed I purchased, I thought I'd done due diligence before purchasing. (My fault for thinking they would have included that important point in their specific Returns description? Didn't think i needed to dig deeper?!) I reached out to them and ...'we never stated that refunds are offered'... Catch you out on wording :)

Atrocious! Terrible product quality and I contacted customer service for help and they were exceptionally rude through a series of very unhelpful emails. Please avoid this awful store!

We bought a dress via the internet under the heading Fenella. We are familiar with Fenella and occasional customers of the Burford Store. As the dress proved unsuitable we rang the number on the delivery note and were told, enthusiastically, we could return it for refund at the Burford Shop. It appeared they were unable to refund as the stock was from Florence Clothing operating under the Fenella title. The lady in Burford was full of apologies but could do nothing except tell us to return the dress by post. With the return we complained that having been wrongly advised caused us a 25 mile round trip plus postage. No attempt to recompense us for this situation was forthcoming bar refund of the cost of the dress. Such poor concern to offer quality customer service is at the very least disappointing and certainly we have no intention of dealing with this company again. Your firm requested the review. Claiming you are not responsible is untrue. Your response confirms everything in the original review.

I wanted to return my purchases but they won't give me a money refund. $200. The elastic twisted inside the article and was poorly made on the second article. They didn't fit. I live isolated from dress shops. 400km return to post office and could not contact them by phone and was not given permission to return by email until I had left the regional city. I could not even get a return address whilst trying to do so in the Post Office. They only give you credit. In today's economic circumstances, legally they should refund. They only give you one option for credit not a refund. Extremely unhappy.

Florence Store is just fabulous. They are quick to post and great prices.

I've made two purchases from Florence Store in the past few months. The service has been excellent, with speedy deliveries and products exactly as described.

Florence Store is always my go to for on line shopping . Great website to navigate and very quick deliveries . Thankyou

I placed an order on July 4th with express shipping and noticed that the shipping label was only created on July 8th. Despite this delay, the store claimed the parcel had already been sent, an inconsistency that raised concerns from the beginning.

I personally lodged a case with Australia Post, after seeing no tracking updates. Australia Post confirmed the parcel had never been scanned at any depot, which means it was never actually sent. When I raised this with the store, I received vague and dismissive replies and a false statement to say they have followed up with Australia post . They didn’t and no action was taken to follow up properly or resolve the issue.

It’s become clear that this store does not hold stock and instead buys items after orders are placed, leading to long delays, no transparency, and a complete lack of accountability. Their emails were unhelpful, rude, dismissive and no effort was made to take responsibility or offer real customer care. My request for a refund or to cancel the order were ignored.

I loved the product I ordered, it was dispatched on the 30th July and arrived on the 1 August ( 24 days after order was placed ) but I refuse to support a business that shows such disregard for its customers. If you value your time, money, and peace of mind, I strongly recommend shopping elsewhere.
I should have checked trust pilot reviews on this business before I purchased to see similar experiences

Don’t provide refund. Will not order again.

Absolute rort and rip off. Fake items and so poorly made and presented. Do not buy from here.

I have purchased the light wash Leo barrel jeans ,, so so comfortable!! Perfect length , cute with flats or sneakers , many comments !! Got asked where I purchased them ,, well of course with FLORENCE !! Now wanting the ink pair !! Don’t miss out ,

BEWARE: FLORENCE STORE WILL NOT REFUND. Only offer a store credit.

I ordered a pair of jeans, checked size chart before purchase. The size L (14) gave plenty of room however when it arrived it was more suited to a size M (12). Very tight and uncomfortable. Did not want a store credit because I only wanted jeans. Their sizing indicated it would be difficult to buy anything online and it be correct. Decided to keep jeans and find someone to give to - Vinnies I expect!

After signing up to their newsletter to get a discount on a dress I was saving up for, I was bombarded by emails - several per day, clogging up my inbox, so I decided to unsubscribe. However, the unsubscribe link in their email took me to their website home page, and after several minutes looking, there was no option to unsubscribe either. I therefore used their "contact us" form to alert them to the fact that their unsubscribe link was broken and there was no way for me to unsubscribe, which is illegal, and that perhaps if they didn't send so many emails, less people might wish to unsubscribe. This was their response:

"You’ve been unsubscribed. Our technical team will review the unsubscribe link—because, you’re right, that’s definitely not how it should be working. Of course, a simple note pointing that out would have sufficed, but since you opted for direct comms… a matching response seems fair. Thanks so much for the legal clarity—truly, what a revelation. And as for the assumption that “maybe then fewer people will unsubscribe,” an interesting take, though not exactly grounded in reality. Regardless, we so appreciate the unsolicited guidance. Hope the rest of your week looks forward and upwards."

I was not rude, I did not use any swear words or insulting/derogatory terminology, unlike their responses to my unsubscribe request. Oh, and 3 months later, when I search for how to unsubscribe on their website help page, it comes up with "no result found"!

ADDENDUM:
Less than an hour after my above review was reviewed by Trustpilot and published, FlorenceStore published their response below. Thankfully, they have published my original message to them so everybody can see that my above review is factual. For FlorenceStore to claim that my statement "it is illegal" is a legal threat, to use their own language "is an interesting take but not exactly grounded in reality". It's appalling behaviour for any retailer, regardless of how they choose to interpret feedback on their email spamming. Another reason to wish there was a lower rating than 1 star.

I ordered a silk+ shirt and wore it three times. Never washed it or dry-cleaned. Just noticed the seams have come apart and now not wearable. Contacted them and they said as I had worn it they had no responsibility. This is the second garment that the seams have split, the first one I was able to sew. I am 54kgs and they were not tight. Obviously very poorly made.

I bought some jeans for my daughter which looked quite nice on the website. Different story when they arrived. They were of a very poor quality. My daughter said they looked and felt like they were made of paper. Unfortunately, I didn’t realise, until too late, that this company offers no refunds. Rather bizarre considering it’s an online store. Needless to say, we did not follow up with an exchange because clearly the store offers only very poor quality clothing.

Quality of clothes purchased was excellent and delivery was fast. Highly recommend.

Easy online shop… fast delivery.
Sizes and garment descriptions very detailed.

The cotton jersey striped dress is a great buy and delivery was prompt. Beautiful fabric, fits well and fun bright colours. Will be back for another.
Happy customer.