Gotogate Anmeldelser 

As per everyone else AVOID AVOID AVOID tied in with Booking.com on my flight. Airline changed return flight. I couldn't use. Wanted to charge me £185 to change it , only cost £250

I have been waiting for my money for the past 2 months and the agencies keep on saying the airline hasn't paid them,how ever the airline said they have cleared the refund process please l want my money ,this is affecting me mentally l will end up having stroke because of stress.@consumer rights England l need your help at this .

This tour company is a fake that stole your fees!
For more than one month I had several long calls with gotogate agency about refunds of a canceled flight.
Nobody know anything about refund, any other employee answered me with a new version of a lier.
On the other hand the airline company that is a second part paid my fees one month ago and I have a confirmation latter of almost 900 euro for my tickets.

This money are in togogate account.
Just they seem to do nothing with the business.
Lies and quackery!!!!!!!

Order number:
1020-790-492

LDYR6T flight outbound
HBYW2J flight inbound

I am only given 1 star because there is no option to give 0 star.

This is the worst travel agency I have ever used. Their services are so poor and inconsistent.

I booked a flight with this agency in July. Taken into account my health needs I paid a bit more to ensure my journey was comfortable. I booked a 12 hr journey to and fro.

For reasons beyond my control the trip was cancelled and go to gate changed my flight to a 20hrs flight and were unapologetic about this.

My initial ticket had baggage allowance of 23kg check in luggage but my change ticket had no check in luggage.

I contacted customer service and spoke to 2 very rude and unprofessional customer service reprentative. Mayur and labrini were so rude on the phone. The lack empathy and compassion and presented as if they did not want to be at work. They were both dismissive of customer query.

I aked for my querry to be escallated to a manager and 48hrs after no one has bothered to call me.

Please run as far as you leg can take you

Go to gate is receiving this negative review due to being a Booking.com Affiliate.

Never had any issues with booking.com until this time and this is enough to make me and my family take a decision to never use them again. EVER. I had a flight booked with possibility to change the date of the flight. I reached out to to customer service and asked them to bring the date forward. They changed the date, made me pay the difference and Go to Gate sent me the new link with new booking for amended date. At the airport I got boarding pass went through security and to the gate when we came to realise that boarding pass was printed out for the old date. Following multiple calls to booking.com flight service my ticket was raised and escalated but not resolved on the day. I ended up waiting at the airport for 8 hours and had to make a hotel reservation while they are still investigating what happened, instead of prioritising me as a customer that has been unable to fly and was not provided any resolution within 24 hours - all because booking.com has made a mistake. I will make a formal complain and make the escalation as much as possible. In the mean time I will make anyone I know aware to avoid booking.com like a plague - A multibillion company in revenue.

At this point I am not sure if this was error made by go to gate but because of the delay that this has caused and the resolution that was not presented to me on the day Go to Gate is also responsible.

We are still waiting for their answer... I reserved a whole trip to Israel using Gotogate between August 16th until September 2nd for 5 passengers. Due to the situation there, our first flight was canceled and we were asked if we would like a reimbursement. We of course said yes because there was nothing we could do. It turned out that we were reimbursed only for the first flight but not for the return. HOW could you return from a place you can't travel to? We were offered a return amount of 100 euros while there were still 800 euros in this same reservation. Their excuse was that gotogate reserved 2 different flights in 2 different reservations but this has nothing to do with me... the 2 flights were reserved by me with the same aeroline aireuropa... so nothing makes sense. They ask me to wait and be patient but the return flight was 8 days ago and we are now left with nothing...

Their support is a complete nightmare. Each time I send an email, it gets replied to by a different person who seems completely unaware of the previous correspondence. It's like they have no idea what has been said before. I send attachments, and they thank me for the attachments, but later on, they claim that there was never any attachment.

This constant back-and-forth is incredibly frustrating and unprofessional. It's clear that Gotogate's support team is disorganized and not equipped to handle customer issues efficiently. I would not recommend their services to anyone.

Dreadful support team who won't accept responsibility for their errors. Airline changed flight schedule and with a lot of direction from me agreed alternative flights that didn't require 9 hour stopover in Edinburgh as their suggestion. Got airline confirmation on MyBookings app on 21 May. Yesterday this booking disappeared and GoToGate saying airline policy won't let them book it. Now back to 9 hours at Edinburgh Airport for connection to Orkney. Provided copies of email exchanges confirming flights and screen shot of LoganAir My Bookings page showing reservations held. All to no avail. Its going to be a long haul taking 12 hours to fly from Southampton to Kirkwall and a really rubbish start to our holiday. Will never use Booking.com for flights again due to their partnership with GoToGate.

I had a terrible experience with Gotogate and their support team. I was double charged for a seat reservation using Booking.com, and dealing with their customer service has been the worst experience ever.

Their support is a complete nightmare. Each time I send an email, it gets replied to by a different person who seems completely unaware of the previous correspondence. It's like they have no idea what has been said before. I send attachments, and they thank me for the attachments, but later on, they claim that there was never any attachment.

This constant back-and-forth is incredibly frustrating and unprofessional. It's clear that Gotogate's support team is disorganized and not equipped to handle customer issues efficiently. I would not recommend their services to anyone.

A causa del fallecimiento de mi pareja tuve que cancelar un vuelo que tenia con gotogate a N. York. La solución no devolver el dinero y encima revenderlo lucrándose de mi desgracia. Sin palabras. Indignante

Superbe expérience. Parfait !

My flight was cancelled and gotogate was joke regarding customer service. I was on hold for 40 min at leat 3 times and operateros just hang up daring conversations.
Send me back and forward and not able to sort the problem

Don't fall for the £300 name change price

I had the worse experience with Gotogate. Myself and my partner bought a return plane ticket to Manila PH from London UK with GoToGate via SkyScanner. I had noticed my surname was spelt incorrectly; misspelled 'ilio' correct spelling 'illo' - fine - my fault.

I had called customer service and they were charging me £300 to change one letter or quote 'to risk it on the day'. I then called the airline we are flying with and they couldn't change it for me because it was booked though a travel agent. The airline also explained that they have a process in place for travel agencies for name changes which is FREE OF CHARGE. I asked the airline to email this to me. I then attached this email from the airline to the GoToGate customer service team. GoToGate then told me there are no more seats available for them to change the name, which makes no sense at all.

Instead I drove to Heathrow 2 weeks before my departure date to speak to an airline representative at their ticket office (I assumed as one of the busiest airports in the world this issue must be small compared to what they get). The airline representative said it was weird for GoToGate to be charging and saying they cant amend the name. And that I should come early on the day of my departure so that the airline ticket office can amend my name as a goodwill gesture as its one letter.

GoToGate caused me a lot anxiety, airports have strict policies with names, identity and passports. Each country is also different and GoToGate as travel agent did not help in any way. I will not and advice others to not book with them.

I have been traveling for many years and i have never ever spelled my name incorrectly - a bit surprised that they were charging me that amount hmmm.

Gotogate, part of Etraveli group, nightmare company if you want their support, you just get fobbed off. I wanted a refund as there is an outbreak of Ebola in Uganda, I was told the airline gave the refund, the airline told me it is the agent, so I was passed one to the other 3 times, with the airline telling me that the agent(Gotogate) booked the ticket and it is their responsibility. Gotogate won, I gave up in the end loosing a great deal of money. They will now respond to this email saying contact their customer service for help, as I did last time, what a waste of time. Rubbish customer service, there isn't any.