Attention! A company that combines unprofessionalism with a clear intent to deceive!
The company is called Future Line Instal or fli.ro.
I had a terrible experience with this company, lasting 6 months and costing me over 4,000 RON for useless interventions and sloppy work. They took full advantage of the vulnerability of an elderly woman. Do not make the mistake of calling them! We trusted their positive Google reviews, which are most likely fake and written by themselves.
Disastrous consultation and dubious fees:
The first intervention cost 200 RON just for "ENGINEER 1" to conclude that the boiler’s motherboard was burnt. Instead of providing clear, professional solutions, I was asked to pay another 200 RON so someone else could assess the situation because "his superiors didn’t understand."
Decisions made without my consent:
"ENGINEER 2" came to my parent’s house without contacting me, despite my clear request to be involved in all decisions. He made costly, complicated choices on his own and even suggested I use his "personal company" for a "better deal."
Shoddy execution and incompetence:
When repairing the old boiler, "ENGINEER 1" didn’t know how to replace the motherboard and had to constantly call colleagues for instructions. When it came time to remove the boiler from the wall, he claimed he needed another colleague because he "couldn’t do it alone," adding another 500 RON to the cost. Keep in mind, this was a young, well-built man over 6 feet tall. After the installation, they left without verifying that the boiler worked. Unsurprisingly, it didn’t.
Repeated failures and disrespectful attitude:
After multiple complaints, "ENGINEER 3," nicknamed "the legend of gas," came to "save the day." He cleaned the boiler, adjusted it, tested it, and assured us it was now working perfectly. Yet, when I arrived home in November, I found that the boiler still didn’t heat the water beyond 17°C, nor did it warm the radiators. It even started leaking. Calling the dispatcher again, I was met with arrogance: "What’s leaking now? Didn’t we tell you we don’t guarantee boiler repairs? … All the good people have left the country."
False promises:
"ENGINEER 4" eventually came, declaring that "ENGINEER 3" was his mentor—what a joke. After consulting with his colleagues, he concluded the heat exchanger was clogged and suggested replacing the boiler. I was promised a new boiler would be delivered in 10 days. Two months later, it never arrived. The dispatcher repeatedly "forgot" about the order and offered no concrete solutions.
Quick external solution:
Finally, I ordered a new boiler online—the same type they claimed "was no longer manufactured." It was delivered and installed within 2 days by a single technician who completed the entire process, including issuing all necessary certifications.
NOTE TO FLI.RO: IT TOOK TWO DAYS, YOU INCOMPETENT CROOKS. NOT 6 MONTHS. ONE SINGLE 60-YEAR-OLD TECHNICIAN, NOT GOD. SHAME ON YOU.
Conclusion:
This company represents the worst of the worst: unprofessionalism, untrained staff, false promises, and a blatant attempt to exploit vulnerable people. If you want to avoid being scammed, DO NOT hire them. They are nothing but thieves who will take your money and leave you with nothing in return.