Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
Selskapet har svart
Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Vis mer
Selskapet har svart
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktopplysninger
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hongkong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Enestående
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I appreciate the help and support I was…
I appreciate the help and support I was given to solve my issue. It was done in such an efficient manner. Thank you so much!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Suan, we’re grateful for your kind words and 5‑star rating. Knowing that we resolved your issue efficiently is the best reward for our team. We’ll continue to put your needs first in everything we do
Спасибо Джесси за оперативность
Спасибо Джесси за оперативность! Но конечно было бы лучше если вернули деньги за неиспользование тарифв
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Привет, Мухайо! Спасибо за ваш пятизвездочный отзыв! Мы рады, что оперативное обслуживание Джесси оправдало ваши ожидания. Мы также ценим ваш отзыв относительно возврата средств за неиспользованные тарифные планы. Пожалуйста, свяжитесь с нами по адресу support@flexiroam.com и попросите Донну помочь вам с запросом на возврат средств — мы будем рады помочь.
Very fast response to our concerns
Very fast response to our concerns
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Elaine, thank you so much for your 5‑star review! We’re delighted that our fast response to your concerns made a positive impact. Your trust means a lot to us, and we’ll continue striving to deliver excellent service every time.
Internet connection issue
I just contacted Flexiroam via WhatsApp , cz I was not able to connect to my Flexiroam mobile data.
I received a response within few minutes, and the agent at the support desk was able to resolve my issue within few minutes.
I've been using Flexiroam for several years, and I'm happy with their services.
Thank you!
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Alexander, thank you so much for your kind words and for being a loyal Flexiroam user over the years! We’re glad our support team was able to quickly resolve your connection issue and get you back online within minutes. Your trust and continued satisfaction mean a lot to us, and we’ll keep working hard to deliver reliable service and responsive support whenever you need it. Safe travels and happy browsing with Flexiroam!
Online chat agent was very helpful and…
Online chat agent was very helpful and fast.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Harvey, thank you for sharing your wonderful feedback! We’re delighted to hear that our online chat agent was able to assist you quickly and effectively. Providing fast, helpful support is something we take pride in, and it’s great to know we met your expectations.
We truly appreciate your 5‑star rating and look forward to continuing to serve you with reliable service and responsive support.
Excellent Support on Technical Challenge
I changed my smartphone and therefore had to move my eSIM there. I was provided with an excellent step by step advise which was easy to understand and to follow. Adequately tailored to my individual situation, late at night. Thank you!
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Doc S, thank you for your wonderful feedback! We’re so glad to hear that our team was able to provide clear, step‑by‑step guidance tailored to your situation—even late at night—and that the process of moving your eSIM to your new smartphone was smooth and easy to follow. Your satisfaction means a lot to us, and we’ll continue striving to deliver support that’s both timely and personalized.
Great Support!
I was having technical difficulties and used the WhatsApp contact number. The support was great! I was online within a few minutes. Thank you!
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Seshan, thank you for sharing your experience! We’re thrilled to hear that our WhatsApp support team was able to quickly assist you and get you back online within minutes. At Flexiroam, we aim to make staying connected as seamless as possible, and it’s wonderful to know our service met your expectations.
Very quick problem solving
Had a few problems with connection via FlexiRoam but the customer service replied very quickly and helped me solve the issues so highly recommend!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Joanna, thank you for your kind words and recommendation! We’re glad to hear that our customer service team was able to quickly assist you and resolve the connection issues you experienced. At Flexiroam, we’re committed to making sure every journey stays connected, and feedback like yours inspires us to keep improving.
Great experience with customer support…
Great experience with customer support very helpful and fast
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Nicole, thank you for your wonderful feedback! We're delighted to hear that our customer support team was able to assist you quickly and effectively. Your satisfaction is our priority, and we look forward to serving you again.
Hatte das letzte Mal eine eSIM für ein…
Hatte das letzte Mal eine eSIM für ein ganzes Jahr - dieses mal gab es wieder ein tolles Angebot und als ich zugeschlagen habe, wusste ich nicht mehr wie man die eSIM aktivieren kann. Per WhatsApp nachgefragt und in wenigen Minuten hatte ich die eSIM installiert und es läuft jetzt alles wieder einwandfrei! Super Service! Jederzeit wieder gerne!
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hallo Dirk, vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Ihnen unser Angebot gefallen hat und unser Team Ihnen bei der eSIM-Aktivierung so schnell helfen konnte. Schön zu hören, dass alles wieder einwandfrei funktioniert. Wir wissen Ihr Vertrauen sehr zu schätzen und stehen Ihnen jederzeit gerne zur Verfügung!
Amazing customer service and coverage.
Amazing customer service over whatsapp, my issue was user error and the agent talked me through how to fix it which was really helpful. The coverage of flexiroam was amazing when I used it in South Africa and the USA / Canada
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Emily, thank you so much for your wonderful feedback! We’re glad our WhatsApp support team could guide you through the issue and make things easier. It’s great to hear that Flexiroam’s coverage served you well across South Africa, the USA, and Canada. Your experience motivates us to keep delivering seamless connectivity and helpful support wherever you go. Safe travels, and we look forward to keeping you connected on your next journey!
Ich habe es zum ersten Mal gemacht und…
Ich habe es zum ersten Mal gemacht und eingestellt und die Beratung war perfekt auch wenn ich mir anfangs über den elektronischen Weg sehr unsicher war dass es funktioniert. Vielen Dank
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Marion, thank you for sharing your first‑time experience! We’re glad our team’s advice helped you feel confident setting things up, and that everything worked smoothly. Your trust means a lot. Welcome to Flexiroam, and we look forward to keeping you connected wherever you go!
Very reactive and excellent service
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Marcati, thank you for the review! We’re delighted you found our service reactive and excellent. Your feedback inspires us to keep delivering fast, reliable support and seamless connectivity wherever you go.
The WhatsApp agent supported me very…
The WhatsApp agent supported me very well. I hope no additional charges when I run out of data with my current plan. That will be the key as a lot of other e sim providers auto apply and that’s never enjoyable to see on a bill. Frustrating. I was very impressed by the WhatsApp agent ability to communicate the process workflow of setting up the plan.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Cole, thank you for your kind words and for highlighting our WhatsApp support team! We’re glad the agent was able to clearly guide you through the setup process. Regarding your concern, Flexiroam does not auto‑apply charges when your data runs out, you’ll always have control over any top‑ups or plan extensions. We appreciate your trust and look forward to keeping you connected with peace of mind wherever you travel.
The service is very good and fast…
The service is very good and fast response time.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Bivince, thank you for the 5star review! We’re glad you found our service very good and appreciated the fast response time. Your feedback motivates us to keep delivering quick, reliable support and seamless connectivity wherever you travel.
Great help
Great help, fast and correct and also very friendly!
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Rebecca, thank you for the 5⭐! We’re delighted to hear our team provided great help fast, correct, and friendly. Your feedback inspires us to keep delivering excellent support and seamless connectivity wherever you travel.
I had a great experience
I had a great experience, they solved my problem in no time
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello zivko zivkovski, thank you for the 5⭐! We’re glad our team could provide great help—fast, correct, and friendly. Your feedback inspires us to keep delivering excellent support and seamless connectivity wherever you travel.
Best help in problemsolving
Best help in problemsolving. Not giving up but customer minded and working to a solution!! Thank you very much
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Hilaire, thank you so much for your wonderful feedback! We’re delighted to know that our persistence and customer‑focused approach made a difference for you. Solving problems together and finding the right solution is always our goal, and your appreciation means a lot to us. If you ever need further assistance, we’re here and ready to help!
Great customer service and good coverage
Great customer service and good coverage
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hello Manfred, thank you for your kind words! We’re thrilled to hear that you’re happy with our customer service and coverage. Providing reliable support and keeping you connected are always our top priorities. Your appreciation motivates us to continue delivering the best experience possible!
Excellent customer service
My phone was wiped clean after a mandatory maintenance and the customer support from flexiroam was fast and flawless had my esim running within minutes
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra FlexiRoam Asia Limited
Hi Lukas, thank you for sharing your experience! We’re so glad our support team was able to get your eSIM up and running quickly after the maintenance reset. Fast, flawless service and keeping you connected are always our priorities, and it’s wonderful to know we delivered that for you. We truly appreciate your trust in Flexiroam!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.