Flabelus Anmeldelser 376

I placed my order over 20 days ago. No update from the delivery company. When I call the delivery company they say they cannot take my call because by postcode is outside of Spain (I live in Switzerland). I have contacted Flabelus multiple times, each time I have to wait 24/48hrs for a reply, which is always "we have contacted the shipping company for an update." I have asked for a refund on posting, my requests go ignored. Never again ordering from this place.

Comprei 3 pares de sapatos há 1 ano. Tava à espera de bebé e só os usei este ano. Os 3 abriram se todos a frente. Tive que os mandar colar todos. Apesar de um deles até virem com a cola amarela da loja decidi ficar com eles e acatam por abri todos.

Me gustan mucho los diseños pero sí que es cierto que las costuras del zapato deberían estar mejor rematadas para el precio que tienen.

Hugely overpriced espadrilles, basically. Poor quality stitching and no cushion or foot support. I bought a pair of slippers which I immediately returned because they looked like they’d last five minutes.

Oh - and they are too small.

I ordered the shoes December 19 as a Christmas gift. It said order within 48 hours to get them by Christmas. It’s January 22 and they still haven’t arrived.

Best ballerina ever! I bought one in Madrid and had to order another one to my country.

J'écrirai un avis négatif chaque jour sans réponse à mon problème !
Commande le 17/12

Absolutely love my Flabelus, they are both beautiful and comfortable. Ensure you try on size in store as they run small.

La marca es increíble, me encantan todos los detalles que tienen los zapatos

We love the shoes. I have some and so do my 2 daughter but the cost to return shoes purchased online in the US is too high.

I have not recieved my order.
I've emailed & still have not heard, when i will get it.
They were very nice to arrange an exchange, but they recieved my return in quick time, i've been waiting for weeks

We’ve loved the shoes but disappointed in your customer service. By mistake I ordered 2 pairs shoes exactly same within minutes of each other as it had looked as if my card hadn’t gone through. I notified your team immediately but was informed I couldn’t cancel on sale items once ordered which I accepted. The second pair of shoes arrived late anyway and I went to exchange them for a more expensive pair, paying extra on 25/12. I received various notifications saying these shoes would be late too, I went back and said it is now a problem as my daughter had hoped wear them last night which is 3 weeks after order. I requested another pair fast delivery so she could at least wear this weekend but was told you don’t have funds to do this! Thankfully they did arrive today but not impressed at all!

Compré unas medias (que son costosas) que no podía abrir en tienda y estaban rotas. Las tuve que coser porque no se aceptan cambios de medias

La calidad y el confort de estas Flabelus son simplemente imbatibles. Además, la atención al cliente es insuperable y hace que toda la experiencia de compra sea muy positiva. Enhorabuena por la profesionalidad y el saber hacer. Un auténtico ejemplo de lo mejor del diseño, la calidad y la calidez humana española.

Es la primera vez que les compro. En la web muy bonitas, cuando las he recibido la decepción ha sido terrible…una horma sin ningún tipo de consistencia….cuando te las pones el slipper se deforma como si fuera una bolsa de plástico. Pagué mucho dinero para unas alpargatas que podría haber comprado en un chino muchísimo más baratos. Y después de ver el horrible departamento de atención al cliente ni siquiera voy a intentar devolverlas. Las utilizaré para estar en casa….pero en ningún caso saldré con ellas a la callle!!!!! Que vergüenza.

Muy bien el pedido

Ordered in November, wrong shoes arrived just in time for Christmas! Still no resolution and emails take a week to be answered. Go into a shop (if you can) don’t order online!

Everything was perfect

Love the shoes - received so many compliments and a friend even bought the same pair of Mafaldas that I had on. Staple.

Honestly, I’d give this company a wide berth. They have appalling customer service. I ordered shoes within the window for Christmas delivery and I’m still waiting for the shoes to arrive. They are very poor at responding to emails, replying sporadically with either platitudes or inaccurate information. Taking money and providing no product, making false claims on the website and failing to rectify problems are a massive red flag. Don’t order from them!