Flabelus Anmeldelser 376

I contacted customer support because I was about to travel and had bought the shoes to wear at an event abroad. I even offered to go to a store to pick them up myself. Customer support told me the order had already been shipped and that nothing could be done.
However, although a tracking number was generated, I contacted the courier and they assured me the package had not yet been handed over to them and was not in their possession.
I find it disappointing that a brand like this doesn’t do everything possible to retain its customers. In my opinion, this has been a very poor experience. I’m traveling tomorrow and had to go out and buy another pair of shoes. When these arrive, I will return them.
I will never shop at this store again, they are extremely inflexible.

The shoes are great, pretty comfortable and fashion.

Muy rápido, y el producto excelente.

Pedí una talla más grande, soy 41 y pedí 42 de cualquier manera aprietan y lastiman, debieran cuidar el ajuste con más precisión.
Estoy un poco decepcionada

Love my Flavelus. This was my third pair. So comfy and beautiful. Compliments galore, and I can walk in them for miles and miles.

Stunning shoes, but definitely size up. Prompt customer service also.

Horrible costumer service !!
After a long wait for my parcel I finaly got it to find that the wrong colour was sent to me. I contated customer service, only available by email, and they are rather awful and dismissive. Sending back the shoes and they will not see my money ever again.

the shoes are "falbelus" and the service is fantastic

They were more helpul and attentive than I could ever expect, responding my doubts as quickly and giving me all the support so I could make the best decisions and could have a great experience.

El zapato es muy bonito, pero el terciopelo está pasado está por un lateral gastado totalmente apunto de romper. No he podido notificarlo antes porque ustedes me escriben en inglés y yo no sé hablar inglés

Navigating the site to find the perfect shoes or clothing is simple. Checkout is quick and easy. I keep coming back time after time!

I love the shoes! Are so comfortable

I am really fan of your shoes, the only problem is the size, we have to return and take the higher size and pay extra money to return.

Great shoes, so comfortable and gorgeous!! Excellent product! Meanwhile I have 5 pairs and I love to wear them. I love the tremendous color selection! ❤️

The only downside to ordering off flabelus is the insane cost of returns. €12 is so expensive, or €8 if you’re exchanging an item is a lot seeing as the shoes are quite expensive themselves. Seeing as the shoes are small fitting I would assume it’s a common occurrence - it’s disappointing to have to pay this much especially being based in Ireland I don’t have any other choice and the shoes are so gorgeous so it’s a shame. It would really put me off purchasing online again.

Compra en tienda Flabelus de Zaragoza. Dependienta encantadora. Zapatos preciosos y 20% de descuento. Gracias!!!

You always offer a great service, thank you.

Wonderful shop with gorgeous shoes and very kind staff. So helpful and nice

I replaced the old shoes with the new ones. When I tried on the old pair, they were comfortable around the toes, unlike the new pair. Although the new shoes fit the length of my foot, they did not fit the width of my toes and the front of my foot
I give it for my sister I didn’t wear it