fisheandlilly.com Anmeldelser 

Amazing customer service, super responsive and helpful when I needed to return an item (which was lovely and arrived quickly but unfortunately didn’t suit my space). Thank you Stephen for all your help, it’s much appreciated!

Very disappointing experience with F&L as a Shopify Collective supplier.

We had an end customer receive a damaged item. Instead of taking proper responsibility for the issue, F&L insisted only on sending replacement parts and refused to support a return, even though the customer was unhappy with the product and had rejected the proposed repair.

This approach is unacceptable for both retail partners and end customers. In my opinion, they appear to avoid dealing properly with returns of damaged items and push the responsibility onto the retailer instead. That leaves the retailer to deal with the customer complaint, refund risk, and reputational damage.

The situation was then handled very poorly. After we raised a formal complaint and said we would remove their products from our sales channels, F&L immediately revoked our catalogue access and caused their products to appear out of stock on our website without proper notice or agreement. This affected our customer-facing website and damaged our reputation.

In my opinion, this is not an acceptable way to manage a B2B dropshipping or Shopify Collective partnership. Retail partners rely on suppliers to act professionally, support customer issues properly, and communicate before making changes that affect live websites.

Based on this experience, I cannot recommend F&L as a supplier or Shopify Collective partner.

Two items ordered, two items damaged. Had to wait in two days for collection with no explanation given. Full refund quickly given then told me another delivery was in progress when nothing else ordered. A very disappointing experience.

I ordered two bedside cupboards from this company which i had not used before. Their customer service is first class. They keep you informed and delivery was super quick and well packaged. Unfortunately the cupboards weren’t quite the right colour so had to I return them. The whole procedure was painless, quick and very efficient and a refund was initiated almost immediately. Other companies please note, this is how a company should be run!!

Shipped the wrong product 3 times. Assuming it’s a drop ship company so it’s Lucky dip - you never know what you’re gunna get. Sort it out please.

Great service provided by Fishe and Lilly- extremely helpful and friendly. Swift response times and very smooth overall experience. Would reccomend!

Excellent product. The delivery was very quick and the item was well-packed.

I ordered two identical bedside tables, but when they arrived, one of them was a completely different item.

I raised the issue with customer service by phone and was advised to contact them by email. After receiving no response, I tried their live chat, only to be told again to resolve the matter via email, despite already having done so.

After two days of chasing the issue, I finally managed to arrange a collection for the incorrect item. However, I then waited in all day for the scheduled collection, and no one arrived.

At no stage has there been an apology, compensation, or any acknowledgment of the inconvenience caused. The lack of communication and poor handling of a straightforward issue has been extremely disappointing and feels very unprofessional.

It’s a shame, as the one bedside table I did receive is actually quite nice, and have begrudgingly ordered another - despite the incorrect item STILL not collected. But, the overall customer service experience has been unacceptable.

We recently ordered the bedside tables from Fishe & Lilly and couldn’t be happier with the quality of the furniture. The communication, packaging, and overall look of the tables is fantastic. Highly recommended.

I ordered some bedside tables but realised they were not suited to the room once they arrived. I emailed to request an exchange and Fishe and Lilly were prompt and clear with responses. They’ve made the collection and re delivery of the new items so smooth and have been nothing but helpful. Would definitely recommend.

I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within 3 working days.The Customer Service is excellent.
The replacements issued did not have any issues. I am very happy with service and I would not hesitate to order again.

Nice product, feels good quality and looks elegant. Also great customer service - I accidentally ordered to the wrong delivery address and the team were so helpful and re-arranged the delivery. Would definitely order from Fishe and Lilly again.

We needed a pair of narrow bedside tables for our new home, and we are delighted with the choice we made. Both tables arrived well packaged, no damage. They are excellent quality, and look great in our new home! We now have our eye on the matching dressing table!

We are very pleased with our bedside tables. They arrived promptly and are as described. The packaging, although very secure, has a strong smell which took a few days to get rid of. But the bedside tables are now looking very good and stylish.

Our Fishe and Lily Walnut bedside tables are adorable. They are good quality and sturdy. They arrived in the same week that we ordered them. No complicated assembly required. All we had to do was attach the legs. The instructions were clear and only paper packaging was used. Love it!

Just what I wanted. Study, solid wood, mid century vibe, free delivery... Excellent thanks! We will tell everyone about Fishe&Lily x

Beautiful little side tables that look wonderful in my bedroom. Really well packaged for delivery. Easy to assemble. And such good quality. I am delighted, thank you.

Quality pieces, quality customer service. These are both things that defined my experience with Fishe and Lilly. The furniture felt solid and expensive. Although the piece I ordered did not end up being correct for the space, Stephen did a fantastic job with answering questions and providing a solution. I wouldn't hesitate to order from Fishe and Lilly again, but would recommend (as with all furniture purchases!) looking closely at customer review photos which Fishe and Lilly encourage to be posted, as these are often more representative of colour and texture than the professional images.

The quality of the bedside tables is fantastic, truly solid and the drawers move smoothly. It was easy to attach the legs and they are very sturdy. Came very well packaged. Thoroughly recommend F&L.

Packaging was crazy so much of it = not very green I would say. Furniture not of the highest quality either