Excellent company to buy my alarm system from. Competitive price and fast delivery. I had a problem with one of the products reference installation. I got through to a person who could help with my... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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It's always a good experience buying from these guys. Nothing is too much, support & technical questions are dealt with patiently and in good spirit. Genuine champions of their customers and I highly... Vis mer
I placed the order but immediately realised I had purchased the wrong item. I contacted your company straight away for return instructions. Your team advised me to refuse and reject the delivery upo... Vis mer
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Skrevet av virksomheten
Kontaktopplysninger
3,8
Bra
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 56 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Paid £8.50 next day guaranteed delivery and received goods a week later! Several emails from me asking if they will refund any postage were just ignored. Keys are not good quality, feel like they could break in the lock if you’re not very careful.
And here is there reply: -
Dear - my name
I hope this message finds you well. I wanted to personally address the issues you’ve experienced with your recent order.
Firstly, I sincerely apologise for the delay in your delivery. Our system indicated that the items were in stock, but unfortunately, when our team went to fulfil the order, they were unable to locate them in the warehouse. This led to the unforeseen delay, and I understand how frustrating this must have been, especially given that you paid for next-day delivery.
We always strive to provide accurate information and efficient service, and it’s clear that we fell short in this instance. I’m sorry for the inconvenience this has caused and the frustration it has led to.
While we're unable to issue a refund for the postage, please know that your feedback is being taken seriously. We're reviewing our processes to ensure that similar issues do not happen in the future.
I was also not made aware of any contact you made to use regarding this, so I apologise for not getting back to you as well.
If there’s anything else we can do to assist you or if you have any further questions, please don’t hesitate to reach out.
Thank you for your understanding, and we appreciate your patience.
Best regards,
***Note to Fire Detection Shop***
In regards to:-
‘While we're unable to issue a refund for the postage’
Can anyone enlighten me as to why?
I have removed personal information but cannot see why I have to delete the whole reply as fire detection requested.
Note they still haven’t said why they cannot refund the postage? Just asked that I remove the whole reply
6. august 2024
Svar fra Fire Detection Shop
We’re truly sorry to hear about your experience. We understand your frustration with the delivery delay. While we aim for next-day delivery whenever possible, it’s clear we fell short in this instance. We sincerely apologise for the lack of communication regarding your refund request and will be reaching out to you directly to resolve this. We did however, email you to let you know about the delay. Although we always aim for next day delivery this is not stated as 'guaranteed'. Your feedback is valuable to us, and we’ll work to improve our service moving forward.
To acknowledge your updated reply, we have emailed you. If you would like to please reply to this email or contact our office, so we can discuss this issue with you.
Kind regards,
- The FDS Team
Svar fra Fire Detection Shop
Thank you for your 5-star review! We’re glad to hear you’re happy with our service. We look forward to serving you again in the future!
Best regards,
- The FDS Team
Site easy to navigate
Site easy to navigate. Great range of stock. Deliveries always quick and kept in the loop regarding delivery dates
8. august 2024
Svar fra Fire Detection Shop
Thank you for your review! We're glad to hear that you found our site easy to navigate and appreciated our range of stock. It's great to know that our deliveries and communication have met your expectations as well. We look forward to continuing to serve you!
Kind regards,
- The FDS Team
Delieverd correct items on time
29. juli 2024
Svar fra Fire Detection Shop
Thank you for your review! We're glad to hear that you received the correct items on time. If there's anything we can do to earn that fifth star, please let us know. We appreciate your business and hope to serve you again soon!
Kind regards,
- The FDS Team
Quick delivery at a very reasonable…
Quick delivery at a very reasonable price. Will definitely be using this company again
6. august 2024
Svar fra Fire Detection Shop
We're delighted to hear you were pleased with our quick delivery and reasonable pricing. We look forward to serving you again in the future!
Kind regards,
- The FDS Team
I placed my order on the 2/8/24
I placed my order on the 2/8/24, its still.not delivered its now the 12/8/24 and I had to pay for delivery, will not be recommending and won't use again
13. august 2024
Svar fra Fire Detection Shop
We sincerely apologise for the delay and inconvenience you experienced with your order. This is certainly not the level of service we strive to provide. However, we're glad we could resolve the issue quickly once we became aware of it. Your feedback is important to us, and we’ll use it to improve our service. If there's anything more we can do to make this right, please let us know.
Kind regards,
- The FDS Team
Great service and support
Parts were on back order so the team went out of their way to get me everything before my deadline, very happy.
29. juli 2024
Svar fra Fire Detection Shop
Thank you for your review! We're thrilled to hear that our team was able to meet your deadline despite the back order. Thanks for your support!
Kind regards,
- The FDS Team
Great range of parts
Great range of parts, excellent prices, really fast delivery when you need it on the job sharpish. Very happy, and will use whenever I can.
25. juli 2024
Svar fra Fire Detection Shop
Thank you for your fantastic review! We're delighted to hear that you're happy with our range of parts, prices, and delivery. It's great to know we could support you when needed. We look forward to serving you again.
Kind regards,
The FDS Team
Excellent customer service
1. august 2024
Svar fra Fire Detection Shop
Thank you for your kind review! We're glad to hear that you were pleased with our customer service. We look forward to serving you again.
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your great review! We're pleased to hear that we could meet your urgent delivery needs. We look forward to serving you again.
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your review! We're thrilled to hear that you found our service amazing. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Kind regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your 5-star review! We're delighted to hear that you were pleased with our fast service. We appreciate your feedback and look forward to serving you again soon.
Best regards,
The FDS Team
Equipment arrived on time and now…
Equipment arrived on time and now installed and working. Great service.
19. juli 2024
Svar fra Fire Detection Shop
Thank you for your fantastic review! We're glad to hear that your equipment arrived on time and is now installed and working as it should. We look forward to serving you again in the future!
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your review! We're thrilled to hear that you appreciate our pricing and timely deliveries. Your satisfaction is very important to us, and we look forward to continuing to meet your expectations.
Best regards,
The FDS Team
We have already ordered several fire…
We have already ordered several fire alarm panels and are getting everything on time. People are very responsive and helpful when a problem arises. I recommend them with both hands.
22. juli 2024
Svar fra Fire Detection Shop
Thank you for your continued trust and support! We're delighted to hear that you are satisfied with the timely delivery of your fire alarm panels and our responsive customer service. Your recommendation means a great deal to us. We look forward to serving you again!
Best regards,
The FDS Team
quick responsable and same day shiped
quick responsable and same day shiped . I recommend the company
22. juli 2024
Svar fra Fire Detection Shop
Thank you for your review! We're thrilled to hear that you had a positive experience with our same-day shipping. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your excellent review! We're pleased to hear that you were satisfied with our quick delivery, good prices, and helpful phone service. Your feedback is greatly appreciated, and we look forward to serving you again soon.
Best regards,
The FDS Team
excellent ease of purchase
excellent ease of purchase, fast delivery and great product.
17. juli 2024
Svar fra Fire Detection Shop
Thank you for your fantastic review! We're thrilled to hear that you found the purchase process easy, the delivery fast, and the product great. We appreciate your feedback and look forward to serving you again soon.
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your positive review! We're happy to hear that you are satisfied with our service. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The FDS Team
Svar fra Fire Detection Shop
Thank you for your kind review! We're glad to hear that you are pleased with our services. We appreciate your feedback and look forward to serving you again.
Best regards,
The FDS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.