Excellent company to buy my alarm system from. Competitive price and fast delivery. I had a problem with one of the products reference installation. I got through to a person who could help with my... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It's always a good experience buying from these guys. Nothing is too much, support & technical questions are dealt with patiently and in good spirit. Genuine champions of their customers and I highly... Vis mer
I placed the order but immediately realised I had purchased the wrong item. I contacted your company straight away for return instructions. Your team advised me to refuse and reject the delivery upo... Vis mer
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Skrevet av virksomheten
Kontaktopplysninger
3,8
Bra
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're glad you enjoyed the service and speedy delivery. If you need anything else, we're here to help!
Best regards,
-The FDS Team
Prices and delivery are very good
Prices and delivery are very good. I have used them a few times and there has not been a problem.
5. september 2024
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're glad we could provide a great experience. If you ever need anything, please feel free to reach out!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're delighted to hear that you found the ordering process easy and our staff helpful. We appreciate your feedback and look forward to serving you again!
Best regards,
-The FDS Team
Be careful if margins are tight..
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of thousands of pounds, I think it's little short sighted. As it is I will return the items, pay the charge and find another supplier. Thing of the past, paying a restock charge and has left no profit in the job..
2. september 2024
Svar fra Fire Detection Shop
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding the restocking fee. While we aim to be transparent in our policies, we value your business and take your point about larger orders seriously. We appreciate the opportunity to assist you.
Best regards,
-The FDS Team
Letisha help make it as easy as…
Letisha help make it as easy as possible for our order
2. september 2024
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're thrilled to hear that Letisha was able to make your ordering process smooth and easy. We'll be sure to pass on your kind words to her. We look forward to assisting you again in the future!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're glad to hear you were happy with our quick service. We look forward to serving you again!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're pleased to hear that your delivery arrived promptly and that everything went smoothly. We look forward to serving you again!
Best regards,
-The FDS Team
They had the required product in stock…
They had the required product in stock which was a good start, it was reasonably priced and arrived in good time. The product was of good quality and in good condition when it arrived.
22. august 2024
Svar fra Fire Detection Shop
Thank you for the great review! We're glad to hear that we had the product you needed in stock and that it arrived on time in good condition. We appreciate your feedback and look forward to serving you again soon!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the review! We're glad that you feel confident ordering with us and that you found our service to be efficient. We appreciate your trust and look forward to serving you again soon!
Best regards,
-The FDS Team
Just doing it right
Just doing it right, delivered by a professional service that took the trouble of finding a secure place for the parcel when I was not able to respond to the door
27. august 2024
Svar fra Fire Detection Shop
Thank you for the excellent review! We're pleased to hear that our delivery team went the extra mile to ensure your parcel was secure. Providing reliable service is our priority, and it's great to know we delivered just that. We look forward to serving you again!
Best regards,
-The FDS Team
Very helpful
Very helpful, good technical support and keen pricing
Chris Clark
Scutum Security Services
5. august 2024
Svar fra Fire Detection Shop
Thank you for the review! We're delighted to hear that you found our technical support helpful and our pricing competitive. We appreciate your feedback and look forward to serving you again!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're glad to hear that you consistently experience good service and support from us. Your recommendation means a lot. We look forward to continuing to serve you!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're thrilled to hear that you were pleased with our customer service and speedy delivery. We look forward to serving you again soon!
Best regards,
-The FDS Team
Arrived in good time and exactly what i…
Arrived in good time and exactly what i ordered.
21. august 2024
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're delighted to hear that your order arrived on time and was exactly what you expected. We appreciate your business and look forward to serving you again in the future!
Best regards,
-The FDS Team
Brilliant customer service
Brilliant customer service, highly recommend. I messed up my own order which nearly cost me a specific handover date but they were all very accommodating with quick delivery.
13. august 2024
Svar fra Fire Detection Shop
Thank you for the review! We're thrilled to hear that our team could help you out and ensure everything arrived on time. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
-The FDS Team
No doubt the product is good if I ever…
No doubt the product is good if I ever get it‘I’ve been waiting now for 7days not good enough.DX Express 👎
19. august 2024
Svar fra Fire Detection Shop
We appreciate your patience during the delivery process as well as your understanding. We have been informed you have now received this parcel, and we apologise for our couriers delay. We're continuously working to improve our service, and your feedback is valuable. For any future issues, please do contact us.
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
Thank you for the 5-star review! We're delighted that you had a good experience and found the shopping process easy. We look forward to serving you again!
Best regards,
-The FDS Team
Svar fra Fire Detection Shop
We're thrilled to hear that you appreciated our prices, service, and quick delivery. We always strive to provide top-notch service and quality materials. If there's anything we can do to turn that 4-star experience into a 5-star one, please let us know. We look forward to serving you again soon!
Best regards,
-The FDS Team
Helpful and quick
We spoke to an extremely helpful and knowledgeable gentleman. The delivery was swift and the products exactly as described. We are very satisfied with the service.
13. august 2024
Svar fra Fire Detection Shop
Thank you for your review! We’re delighted to hear that you had a positive experience with our team and that the delivery was quick. It’s great to know the products met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again!
Kind regards,
- The FDS Team
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Paid £8.50 next day guaranteed delivery and received goods a week later! Several emails from me asking if they will refund any postage were just ignored. Keys are not good quality, feel like they could break in the lock if you’re not very careful.
And here is there reply: -
Dear - my name
I hope this message finds you well. I wanted to personally address the issues you’ve experienced with your recent order.
Firstly, I sincerely apologise for the delay in your delivery. Our system indicated that the items were in stock, but unfortunately, when our team went to fulfil the order, they were unable to locate them in the warehouse. This led to the unforeseen delay, and I understand how frustrating this must have been, especially given that you paid for next-day delivery.
We always strive to provide accurate information and efficient service, and it’s clear that we fell short in this instance. I’m sorry for the inconvenience this has caused and the frustration it has led to.
While we're unable to issue a refund for the postage, please know that your feedback is being taken seriously. We're reviewing our processes to ensure that similar issues do not happen in the future.
I was also not made aware of any contact you made to use regarding this, so I apologise for not getting back to you as well.
If there’s anything else we can do to assist you or if you have any further questions, please don’t hesitate to reach out.
Thank you for your understanding, and we appreciate your patience.
Best regards,
***Note to Fire Detection Shop***
In regards to:-
‘While we're unable to issue a refund for the postage’
Can anyone enlighten me as to why?
I have removed personal information but cannot see why I have to delete the whole reply as fire detection requested.
Note they still haven’t said why they cannot refund the postage? Just asked that I remove the whole reply
6. august 2024
Svar fra Fire Detection Shop
We’re truly sorry to hear about your experience. We understand your frustration with the delivery delay. While we aim for next-day delivery whenever possible, it’s clear we fell short in this instance. We sincerely apologise for the lack of communication regarding your refund request and will be reaching out to you directly to resolve this. We did however, email you to let you know about the delay. Although we always aim for next day delivery this is not stated as 'guaranteed'. Your feedback is valuable to us, and we’ll work to improve our service moving forward.
To acknowledge your updated reply, we have emailed you. If you would like to please reply to this email or contact our office, so we can discuss this issue with you.
Kind regards,
- The FDS Team
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