Finnish Design Shop Anmeldelser 1 237

TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Viime vuoden marraskuussa tilaamani tuote odottaa edelleen viiden kuukauden jälkeen toimitusta, jonka ajankohdasta ei edelleenkään ole tietoa. Asiakaspalvelu vastaa viikon viiveellä eikä oma-aloitteis... Vis mer

Vurdert til 5 av 5 stjerner

Tilaaminen oli helppoa, samoin maksu tapahtui näppärästi. Olin iloisesti yllättynyt, että pystyitte lähettämään tuotteen Viroon. Samoin arvioitu saapumisaika helpotti. Tykkäsin myös siitä, että sain h... Vis mer

Vurdert til 5 av 5 stjerner

Suomalaisen käsityön taidonnäyte. Vuosi 1973, jolloin pässi on syntynyt, on meille tärkeä vuosi. Olen vuosia haaveillut Aarikan pässistä, mutta vasta nyt eläkepäivinä aloin säästää, jotta voin sen ost... Vis mer

Vurdert til 5 av 5 stjerner

I purchased a set of silver coloured candle sticks, they arrived in a beautiful box and was well packaged to avoid damage. I bought them for my sister's 25th wedding anniversary, they absolutely loved... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk

Skrevet av virksomheten

Finnish Design Shop is the world’s largest online store specialized in Nordic design. Founded in 2004, we offer a wide array of design products from beloved brands such as Artek, Vitra, Muuto, Hay, Iittala, Marimekko and many more.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 69 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I’ve placed the order on 5 January for…

I’ve placed the order on 5 January for the items (carpets) that were in stock. It is 3 February today and they have not been delivered yet. I’ve already ordered and received carpets from another reseller. Now waiting for the Finnishop to deliver the order to be able to return it... The whole purchasing experience was confusing. My card was charged at the time of purchase, then the amount was released, making me think the order was cancelled. A few weeks later I found that the amount was finally written off my card.. I will not be buying from Finnishop again.

5. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Finnish Design Shop

We’re sorry to hear about your experience and understand your frustration.

While the items were shown as in stock at the time of purchase, delivery times may vary, and we regret that the delay and the payment authorization process caused confusion. We appreciate your feedback and are sorry that we were not able to meet your expectations on this occasion.

With best regards,
Pia-Noora
Finnish Design Shop

Vurdert til 1 av 5 stjerner

I returned an item that did not match…

I returned an item that did not match its product description, and I was charged a 9 euro restocking fee for returning the item. I am disgusted. Restocking fees are illegal in Europe ! This company has horrendous customer service, but I will pursue a refund.

26. januar 2026
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Svar fra Finnish Design Shop

We’re sorry to hear about your experience.

According to the return notification submitted when registering the return on our website, the reason provided did not indicate that the item differed from its product description. However, the restocking fee has since been refunded, and the matter is now resolved. Thank you for bringing this to our attention.

Best regards,
Pia-Noora
Finnish Design Shop

Vurdert til 5 av 5 stjerner

Extremely well packed in heavy duty…

Extremely well packed in heavy duty bubble wrap. Crates, boxes, glass lamp all arrived in good condition. Customer service is also very prompt and efficient in answering any queries you may have. Prices are also reasonable, with great discounts sometimes. I am a repeat customer ordering from Singapore.

11. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Iittalan lasitilaus

Tein tilauksen myöhään illalla ja seuraavana aamupäivänä se oli jo noudettavissa FDS showroomilta. Ihan täydellistä, sillä söimme lounaan samalla reissulla. Tuote oli juuri se, jonka tilasin ja sain ystävällistä palvelua noutaessani tuotteen, kiitos!

12. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My favorite online store for timeless design

I’ve been shopping with Finnish Design Shop for years, and they’ve never once disappointed me. Everything — from the ordering process to packaging and delivery — is always exactly as promised. Shipping is fast, items arrive right on the estimated date, and the product quality is exceptional every single time.
It’s rare to find an online store that’s consistently reliable and beautifully curated. Finnish Design Shop has become my go-to page for timeless Scandinavian design and gift ideas. Highly recommend to anyone who values quality, great service, and effortless style.

4. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Es hat alles geklappt

Es hat alles sehr gut geklappt. Der Preis für das hochwertige Produkt war sehr günstig. Der Service hochwertig.
Die beste und die schlechteste Bewertung vergebe ich nur in Ausnahmefällen.

12. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Maxifantti

Siis todella nopea toimitus ja vielä pari päivää ennen joulua😍🎅🎄 siitä ei voi muutaku kiittää😘❣️🙏!! Ja tuotteet on todella laadukkaita vaikka jouduinkin yhden palautukseen laittamaan..ihan vaan värin takia 🤗☺️! Suositus kova 🙏!

1. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic Scandi Design eshop

I love this shop! Excellent selection of beautiful Scandinavian design products and the shipping is very quick. Also, they have pretty good sales on items not usually discounted elsewhere. Highly recommend!

19. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Pessima esperienza

Pessima esperienza , sconsiglio.
Lampada da 1000 euro arrivata dopo un mese (é stata smarrta e dopo va peripezie ho dovuto prendere io incarico la questione contattando i corrieri ),
Mancante del pezzo principale , la plafoniera .. alla mail nn rispondono. Non ho parole .

31. desember 2025
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Svar fra Finnish Design Shop

Thank you for your feedback, and we’re very sorry for your experience. We apologize for the delivery issues, the delay, and for the fact that an essential part was missing from the parcel. We fully understand how frustrating this situation must have been, especially with an order of this value. Unfortunately, our customer service has been experiencing a high volume of inquiries, and we apologize for the delay in our responses.
With the information provided, we are not able to identify the order based on the information available to us. For this reason, we kindly ask you to contact our customer service team again so that we can review the situation in more detail and ensure it is properly resolved. We’re doing our best to catch up on response times as quickly as possible.

With best regards,
Pia-Noora
Finnish Design Shop

Vurdert til 1 av 5 stjerner

still haven’t received reply to email…

still haven’t received reply to email regarding return

18. desember 2025
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Svar fra Finnish Design Shop

Dear Gordon,

Thank you for the feedback and I am sorry for the delay. Our inbox is currently experiencing a high volume of inquiries, and we are doing our very best to respond to all messages as quickly as possible. I hope you received our response to your email today.

With best regards,
Pia-Noora / Finnish Design Shop

Vurdert til 1 av 5 stjerner

Customer support completely unresponsive while marketing emails continue

I have contacted the company multiple times regarding my order and my return request, yet I have received absolutely no response. I am requesting to return an item from my order. Despite several follow-up emails, I have not been provided with any return instructions or a return label. At the same time, I continue to receive marketing and promotional emails almost every day. Being ignored on a legitimate customer service request while constantly receiving marketing emails is unacceptable and highly frustrating. At this point, I am forced to raise this issue publicly in order to get any response. I sincerely hope the company will finally address this matter and resolve it properly.

12. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Finnish Design Shop

Thank you for your feedback.
Our customer service team has replied to your request today, and we hope the matter has now been resolved.

We sincerely apologize for the longer response time. Our customer service team is currently experiencing a high volume of inquiries, and we are doing our very best to respond as quickly as possible.

With best regards,
Pia-Noora / Finnish Design Shop

Vurdert til 5 av 5 stjerner

I ordered two mugs

I ordered two mugs. They are beautiful in design, sturdy in construction and arrived in pristine condition. Thank you.

17. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Koska saimme viallisen kookkaan…

Koska saimme viallisen kookkaan tuotteen, niin yhteydenotto ei millään onnistunut, nyt jo toinen viikko kun ei vastata reklamointiin.

5. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Finnish Design Shop

Hei,

Kiitos, palautteestasi. Pahoittelemme, että saamasi tuote on ollut viallinen ja ettet ole saanut vastausta reklamaatioosi vielä. Asiakaspalvelumme on ruuhkautunut ja viestisi on edelleen käsittelyjonossa, pyrimme ottamaan sen käsittelyyn mahdollisimman pian.

Ystävällisin terveisin,
Pia-Noora / Finnish Design Shop





Haluamme hoitaa asian kuntoon mahdollisimman pian. Pyydämme sinua olemaan uudelleen yhteydessä asiakaspalveluumme tilaustietojen kera, jotta voimme käsitellä reklamaation kiireellisenä.

Vurdert til 1 av 5 stjerner

Merce non arrivata

Ho ordinato due sgabelli in data 13 novembre, seguo il tracking di DHL e i pacchi hanno fatto 4 volte avanti indietro Italia-Germania senza essere mai consegnati a me. Dall'assistenza non mi rispondono. Non oso immaginare la condizione dei miei due pacchi, dopo tutti questi viaggi saranno distrutti.
Sconsiglio!

11. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Finnish Design Shop

Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties with your delivery. We understand how frustrating it must be to see your shipment repeatedly returned between countries, and we apologize for the inconvenience this has caused.

Our Customer Service team is currently experiencing an unusually high volume of requests, but we assure you that we will reply to your message as soon as possible and help resolve the situation with DHL.

Thank you for your patience, and we hope to have this matter sorted out for you shortly.

Kind regards,
Pia-Noora / Finnish Design Shop

Dette er Trustpilot

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