Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Proper shit bulgiarlan company i got 1500€ credit paid for 4months like 700€ and still i done early repayments and still paid 1500€ the shittesr company ever fck them all

Vurdert til 1 av 5 stjerner

Absolutely disgraceful company!, I had used them a couple of times previously, and paid promptly on every occasion! I got declined and called them to ask why? Was told they had been having techni... Vis mer

Vurdert til 1 av 5 stjerner

Awful company, avoid at all costs. Ridiculously high interest rates, and will constantly offer you more money. Do not do proper credit checks and fail to provide service they should offer and do due d... Vis mer

Vurdert til 1 av 5 stjerner

Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error. Contacted support, but they didn't help, told me to repe... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Finanstjenester utenom bank
  2. Alternative økonomitjenester
  3. Kredittinstitusjon

Opplysningene stammer fra ulike eksterne kilder

Application can be completed in 2 minutes. All applications will be subject to credit vetting and affordability assessments. 7 DAYS A WEEK. First-time customers can borrow up to £500. Existing customers, if they qualify, can borrow up to £500 as a MicroLoan or up to £1000 as an instalment PlusLoan. Representative example: APR 1270% if borrowing £400 for 4 months. Interest: £265.48. Interest rate: 292% p.a. (fixed). Total amount repayable: £665.48 by four instalments of £166.37. Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk


Kontaktopplysninger

1,1

Dårlig

TrustScore 1 av 5

856 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,1

Alle anmeldelser

(856)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Would not recommend

I applied for a loan yesterday which was accepted and funds to be paid within 2 hours.Today my money still had not been paid into my account. I contacted Ferratum and was told my loan application had been declined!! Would not recommend to anyone!

9. oktober 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Eileen. I'm really sorry you didn't feel able to leave us a good review and that we were unable to help on this occasion. Our online loan application is an automated system, so, unfortunately, the team will have been unable to help you further. Apologies again for your negative experience.

Jen @ Ferratum Customer Care

Vurdert til 1 av 5 stjerner

Stay Away - not a real company!

Stay Away! As mentioned in all the actual real reviews.- stay well clear of this 'company' its more a case of 2 people in a bedroom trying to scam people. Its been 2 weeks I've been trying to get in touch the phone will never be answered nor will any emails. Theres clearly something not right and DO NOT BUY INTO the fake reviews...

12. september 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Ted. I can assure you that Ferratum is a real company. Ferratum is based in 23 countries and has been established in the UK for over 7 years. We encourage customers to contact us by email, SMS, phone and facebook if they have any queries and we have staff available 5 days a week.

All our reviews are left by our genuine customers. I'm sorry that you've not been happy with your experience on this occasion, but the team is ready to help you resolve your issue if you wish to get in touch.

Vurdert til 1 av 5 stjerner

Avoid!!!!!!!!!

Avoid!!!!!!!!!
Fetratum have took a payment of £428 yesterday to repay my loan in full but have taken the payment twice!!!!!!!!! Tried to call them twice today but they are shut until Monday this has left me overdrawn for the weekend and I was suppose to be going away for the weekend with partner , I now can’t go as this double Payement has left me overdrawn ... I now have charges from my bank and have had to miss out on my weekend away because of their error absolutely fuming

31. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Jamie. I am really sorry to hear about this mistake, our systems should mean this cannot happen, but if a customer makes an online repayment or transfer payment and the file isn't updated before the collection date the error may occur. Please always check the FAQs to make sure your choice of repayment method won't affect your repayment date automatic payment.

Vurdert til 1 av 5 stjerner

Used to be a fantastic lender, but not anymore

A now former client, who had used Ferratum NZ on several occasions and NEVER defaulted, usually paying back loans early. Over past couple of months have had massive issues with the website and loans have been declined. Used to be an excellent lender, but would not touch them any more.

20. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Samantha. This review page is for Ferratum UK. Please direct your comment to the Ferratum NZ site.

Vurdert til 1 av 5 stjerner

If you are looking for a loan online…

If you are looking for a loan online Ferratum is the first company that appears you are eligible for. Without my consent they was doing a hard search on my credit files...and it was not only once. Awful lender!!! They only damage your credit score!!!

17. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Alina. As part of our application, all customers are required to confirm they have read our privacy policy which fully explains the processing of your data, including the requirement of a credit search.

Your credit report is a good indicator of your affordability status, and, as a responsible lender, it’s important that we check you can afford your repayments without difficulty. The credit reference agencies we use currently are TransUnion and Equifax. If you would like to know more about how your data might be used as part of your application, please make sure you read our Privacy Policy - section 4.1 describes how your personal data is processed.

Vurdert til 1 av 5 stjerner

Couldn't pass from the registration…

Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error.
Contacted support, but they didn't help, told me to repeat the process that it might work this time.

Glad I didn't put my money there, given the way that the simple stuff works poorly.

PS: I'm not from the UK

13. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Andre. Your review is in relation to Ferratum Bank which is not available in the UK. Please direct your review to the Ferratum Bank page.

Vurdert til 4 av 5 stjerner

Brilliant customer service

Brilliant customer service, very responsive and willing to find solution to problem

8. august 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Thanks so much for your review! Great to hear from you!

Vurdert til 1 av 5 stjerner

I'm Amazed this pay day loan company…

I'm Amazed this pay day loan company that exploits vulnerable people has a rating this high, they must be fake ratings, the lady in the office who is rude(Racheal) and has no customer service skills, her people skills are like a rattlesnake, horrible woman

30. juli 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Terry. Our staff are highly trained and very professional, as you can see from the many genuine comments in our reviews. I am sorry that you have not been happy with your experience with Ferratum.

Vurdert til 5 av 5 stjerner

I made a complaint about irresponsible…

I made a complaint about irresponsible lending but complaint wasn’t upheld .But im happy with outcome and payment was in my account same day as complaint was closed .
Just want to say thank you Kelly for the quick response and quick payment.

25. juli 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Annette. Thanks so much for your feedback. The complaints team work really hard to help customers find a resolution to their complaint. I'll let Kelly know about your review :)

Vurdert til 1 av 5 stjerner

Rubbish company.

Rubbish company.
Bad attitude staff
Decline is their main claim to fame.
Don't waste your time guys.
They gave me a loan when my credit score was 415
Now 500 plus, no missed payments.....
DECLINED.

15. juni 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi David. As I'm sure you're aware, your credit score with different credit scoring companies doesn't affect your ability to obtain credit, but your report which details your financial commitments, any late payments and other information are what is relevant. It is also relevant whether you meet the standard loan eligibility and the affordability criteria.

I am however sorry we were unable to help on this occasion.

Vurdert til 2 av 5 stjerner

I took a loan with Ferratum when I had…

I took a loan with Ferratum when I had a good job and had been with them for years - unfortunately I was made redundant and everything changed. I asked to set up a payment plan as money was tight. We agreed an amount per month for the time being to be paid on a certain date. This would have been fine but my payment was due on a certain date of each month by standing order so if the date fell on a weekend then the payment was not made until the next working day. Ferratum kept taking the monies on the prior working day. This led to issues of not having sufficient monies in the account. I explained several times and asked that they take the monies on the working day after. Apparently their computer was not able to deal with this so they were supposed to set it up for two days after the date thereby ensuring that the same problem did not occur again. Instead they did not try for the payment and two months later sold to a debt collector, claiming they were a sister company. I have asked them to take the loan back and continue with the payment plan and, as I am now working full-time again, have offered to increase the amount. They are incredibly slow at responding to emails but having called them to discuss and got somebody who tried to tell me that they had not sent the loan to a debt management company (do they realise people can use the internet to check the information they give?) which was untrue I am not prepared to use the phone. Very disappointed as have paid when requested on the correct date or shortly after this but they did not even attempt payment requests and used this as an excuse to sell the loan on. Not at all honest!!!

4. juni 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Nicola. I'm really sorry to hear that your experience was unsatisfactory. The team always strive to work with the customer to find a resolution that helps customers in financial difficulty. Sometimes they are bound by the policy timelines and that means that unpaid accounts are passed on. The collections team should be able to give you detailed information about what has happened with your account - collections@ferratum.co.uk or call 0151 601 8611

Vurdert til 1 av 5 stjerner

Complaint has been reviewed by an…

Complaint has been reviewed by an adjudicator at FOS who found that Ferratum were irresponsible in lending to me for 15 loans.

Have been given 2 weeks to answer, 1 week in - no response from Ferratum.

Very quick to chase up if any missed payment - slow to agree to adjudication and get case closed.

Please speed up your process Ferratum - disappointed that nothing heard yet - would be thrilled to get a suitable response soon.

3. juni 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Hi Harry. I've left a reply under your other post, please contact complaints@ferratum.co.uk if you still have questions about your complaint.

Vurdert til 1 av 5 stjerner

Be careful as your compliance goes unrewarded

They have been amazing to me over the past few years however recently I have applied and I have been declined for no reason as my credit report has improved.I will never use this service again and will definitely not recommend it to those who build a relationship with a trusted creditor to have them punish you for being compliant !! Avoid !!

22. mai 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

We're really sorry that we couldn't help you on this occasion.

There could be a number of reasons why you’re not eligible for another loan with Ferratum. A change in your financial circumstances, financial commitments, credit score or borrowing history could all affect your eligibility for a loan or even issues with verifying your personal details.

As a responsible lender, we’ll also look at how you’ve been getting on with Ferratum loans. Our short-term loans are only to be used for short-term financial needs and should not be used as a long-term borrowing solution, or if you are in financial difficulty. If we see repeat lending that could suggest long term financial difficulty, we may ask you to evaluate your borrowing needs or seek free and impartial advice from moneyadviceservice.org.uk.

For more information, see our FAQ page: https://www.ferratum.co.uk/faq

Vurdert til 1 av 5 stjerner

It is a scam

It is a scam, I borrowed 700 from them, and I was told I would pay back 800 over 4 months, by the end of three months I had already paid 650 pounds and when I called to check how much money is left to pay off, I was told I had to pay an extra 780 according to the agreement. Stay away from these scammers

21. mai 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

All the terms of the loan are presented at application, including total repayment, interest amount and repayment dates. This is all recorded on your account, and you would never be charged more than what was agreed at application.

Please contact the team again if you think there has been an error in your repayments: https://www.ferratum.co.uk/contact-us

Vurdert til 3 av 5 stjerner

I've had loans with ferratum over the…

I've had loans with ferratum over the years. Always paid them back , often early. Got a sms text message from them asking it I wanted another loan. Applied and got declined. Tried a month later n got accepted. Paid it off early. Last week got sms text asking me if I wanted a loan. Applied and got declined . Give up

30. april 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

There could be a number of reasons why you’re not eligible for another loan with Ferratum. A change in your financial circumstances, financial commitments, credit score or borrowing history could all affect your eligibility for a loan.

As a responsible lender, we’ll also look at how you’ve been getting on with Ferratum loans. Our short-term loans are only to be used for short-term financial needs and should not be used as a long-term borrowing solution, or if you are in financial difficulty. If we see repeat lending that could suggest long term financial difficulty, we may ask you to evaluate your borrowing needs or seek free and impartial advice from moneyadviceservice.org.uk.

All SMS and email messages state that loans are subject to eligibility, status, and affordability.

For more information, see our FAQ page: https://www.ferratum.co.uk/faq

Vurdert til 5 av 5 stjerner

Thank you

I just want to say a huge thank you to Ferratum. It took less than 24hrs to process the refund that was agreed with the FOS, I am truly grateful for this very quick turnaround.

9. april 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Thanks so much for the review :)

Vurdert til 1 av 5 stjerner

DISGRACEFUL COMPANY-AVOID AT ALL…

DISGRACEFUL COMPANY-AVOID AT ALL COSTS!!!
THIS COMPANY RECORDED A DEFAULT ON MY CREDIT REPORT WITHOUT NOTIFICATION. THEY TRIED TO SAY THEY EMAILED IT! ASKED THEM TO SEND A SCREENSHOT SHOWING THE DATE AND TIME OF THE EMAIL AND GUESS WHAT THEY CANT!!! HAVE REPORTED THEM TO THE FOS AND ICO! HOWEVER DESPERATE YOU ARE DONT GO NEAR THEM!!

2. februar 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Ferratum has a comprehensive complaints procedure for customers to access. Many factors are taken into consideration when assessing a customer's complaint, and Ferratum works closely with the Financial Ombudsman Service when seeking to resolve customer complaints.

Please see our contact page for more details: https://www.ferratum.co.uk/contact-us

Vurdert til 5 av 5 stjerner

Helpful

Helpful. Reliable. Very easy application, no issues ,money in account really quick.
interest is standard not low but too not high.

29. januar 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ferratum

Svar fra Ferratum

Thanks so much for your feedback, Viktorija!

Er denne virksomheten din?

Ta over profilen og bli bedre kjent med kundene dine med gratis tilgang til Trustpilots verktøy.

Opprett konto gratis

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv