Fedex Anmeldelser 

Import Duty billing always presents as a problem. Current issue is they initally sent an demand for import payment and we paid that. They have since twice repeat billed us demanding payment for the same invoice with slightly different total. The online complaint form doesn't work because our invoice number has 7 digits but the form requires a 9 digit number. It will not accept our airway bill number either as that is also the wrong length for the form. These issues go on for months leaving accounting with a headache. The whole system is terrible. I am dreading ringing the contact phone number because that is a circular never ending not so merry go round. We deal with a few other import companies and the import duty payment is smooth and simple.
Update - Rang several help numbers and eventually got a person not a useless bot. Same story, I must talk to TNT about payment but the shipment and invoice responsibility is FedEx or vis versa. So it's stuck in an near endless frustrating loop of two different companies and several departments trying to decide who can deal with this problem.

Totally Impossible to Resolve
Tracking and Payment Issues
Absolutely Zero Customer
Support. Jimmy

Very poor,left instructions where to leave my parcel and they didn’t leave it.Wouldn’t recommend it to anyone

Fedex are the WORST DELIVERY COMPANY EVER
Two orders worth €460 nowhere to be found, was charged €2.09 per minute for a call only for the person to hang up on me before she could give me a contact number. I will be driving to FedEX Santry to speak to someone face to face

Fed Ex is Untrustworthy. They try to scam people by demanding payment again second time months later they threaten with legal action even when paid. Some busy companies and individuals must fall for this, as it seems to be the normal practice Fed Ex engages in according to social media articles and personal experience. Beware and avoid.
I would not trust or recommend this company whatsoever.

Complete lack of understanding their own duties to say the least about Irish fedex branch.
I have received returned faulty item that was previously sold to UK buyer, and fedex literally did accept the evidence I provided to prove this was a returned faulty item that should not be taxed. They eventually bullied me into paying all tax duties.

When I see my parcels being delivered by FedEx, I dread it. Can’t manage deliveries. Can’t contact anyone for any enquiries. They sent me an invoice. I don’t know what for. States I can call on the number provided, but there is no phone number on it. Sent an email. Got no response. Give me DHL, DPD, FASTWAY any day

Easy to use apps, website. Can manage deliveries really easily.

FedEx is like a ghost.

Sent back an RMA to Amazon Germany, according to the history it's sitting in a Fedex warehouse for 2 weeks now near to the Amazon return centre. Every day they just update the expected delivery date to the next day. Only chatbot available which has no idea what my problem is, it's there: delivery date is the next day, all good. I have a feeling they simply lost the parcel.

Would give negative stars if this were an option. I have been waiting at home for a week for a delivery from Japan but no parcel. Tracking is pointless - all they do is update the date to today's date and then the parcel remains in Santry. Then they have the cheek to tell me that they have tried delivering but no answer at my address, so they will only try one more time. B/S. I have been at home all week and no delivery. And as for customer service, just a bunch of BOTS and useless customer service agents who ‘claim’ to be sorry and ‘claim’ to be escalating the problem, and ‘promising’ that the delivery will be attempted again tomorrow, but guess what??? No attempt made. Feel very bad for Japanese guy who used FedEx - not his fault they're rubbish but he's going to have to sort this mess out now.
So moral of the story, Businesses: don't use FedEx to ship anything or you will lose customers.

Got 2 emails saying items delivered and they weren't. This is after about 6 emails saying delivery would be on time, then it would be late by a week, then all.of sudden it's been delivered the next day. No proof of delivery. 2 tracksuits in deliveries worth 300 euro and cannot speak to a rep.in FedEx shocking service and will be complaining to company I purchased from and telling them I won't be ordering from them purley because they use fed ex... shocking delivery

Update Mon Nov 18th
Received a phone call from customer services representative Mark in FedEx checking to see whether the issue is resolved. Very impressive customer service. He’s going to follow up in relation to the details of the €522 charge.
Fri Nov. 15th
Finally received my delivery around 1pm. Delighted to finally get it 😀I’m trying to get a statement and a breakdown about the €500+ FedEx charged me in ‘taxes’. Some taxation was genuinely payable (Brexit) but I’d like to see the details.
Nov 15 12.10pm Update:
Still no delivery received.
Nov. 15: 10.25am Update: No delivery yet. FedEx have promised that they will deliver my parcel today, but can’t give me any idea what time it’ll be here. Second day in a row stuck in the house waiting around. Second day in a row my little dogs won’t get a walk 😩
Nov.14:
Shockingly bad!. They emailed me a delivery time of 9.30am-1.30. on the 14th. I stayed home waiting all day. Nothing arrived. Around 2pm they emailed and texted me a massive extra charge for taxes. I contacted them, they confirmed the charges and said that if I paid before 4pm I would receive the delivery on the same day. I paid but I didn’t get my item. So they have my money and my item and I have nothing except their broken promises. They say I’ll receive my item tomorrow but I’ve no idea whether that’s true or not and it’s very awkward for me to stay home tomorrow again.

This is supposed to be a courier company - they are absolute crap. no phone numbers - no way of finding out where the driver is. I have been waiting at my office all day for a delivery by 5 which is the 3rd attempt according to the B/S tracking.

Received a letter for duties a month after receiving the items. Duties came out to half the value of the items themselves. The discrepancy between the actual taxable amount customs applies, and what they want for admin fees is a disgrace. No other courier is as much of a scam as FedEx

Absolute joke of a company you can't speak to anyone. Sent debt collection letters after claiming I had been sent invoices which I never received.
3 months after I had received my parcel and had paid what they had told me was due.

Charged me a storage fee when they made no attempt to contact me to pay duty. I had to keep emailing and talking to the automated telephone lines to eventually track down the parcel.

Will never use them again.

The same old story, getting notifications of day and approximate time of delivery but it never happens. I stayed in all day yesterday for a delivery between 9.20am and 1.30pm, changed to before 10pm, NO SHOW. I stayed in again all day today as I got an email informing me that there would be a delivery before 10pm tonight. Again NO SHOW, 2 wasted days, and now another email to inform me that it will be Monday 11th before 10pm. I won't hold my breath! I'm in the process of informing the American company (source) of this ongoing problem and perhaps they might be able to get a more reliable distributor. Anything would be better THAN FEDEX‼️

This time our parcel was delivered from Ireland to Italy in a day. Thank you to FedEx company in common and to Limerick FedEx couriers, in particular.

FedEx is an absolute disgrace. They lie to you, our packages have been out for delivery a million times and they didn’t deliver. Giving excuse after excuse. Honestly so sick of them; this is the last time I used this service. DISASTER! How can they still work that’s beyond me, stop using this company people! Use some alternate companies.

No stars. There was one number that needed to be a letter in my postcode of delivery. I realised same day on pick up and notified Fedex. The assistance said they had corrected it and I had nothing to worry about. 2 weeks later Fedex don't deliver because of the incorrect detail. They lied and didn't correct it. Not only that the courier doesn't even bother to call to check. What is the point of asking for phone numbers if you are not going to use them? It is such a shoddy service. I paid for a 3 day turnaround and it took 2 weeks at a premium price to get it this far.

I would give them negative stars, but unfortunately we don’t have that option.
The delivery driver contacted me while I was at work, I answered and told him that my husband was working from home, so he could just ring the bell that he would meet him. He hanged up on me and instead of ringing the bell he had decided to leave. Once my husband got there, because I contacted him straight away, there was no sign of the man. And I got a message saying they were sorry they missed us, but no one was home. I contacted customer service at least 5/6 times and still no sign of my parcel. Yesterday I got a call from Fedex saying they would deliver it today… but guess what? Nothing. So I contacted they again, and they told me they must’ve lost it somehow and that I need to open a claim. Hahahaha
I am 7 months pregnant and I have to get stressed by incompetence everywhere in that company. It is just ridiculously exhausting and insane