From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Vis mer
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What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Vis mer
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I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Vis mer
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4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely lovely tiles
Absolutely lovely tiles, came really quickly. Wrapped well so you can reuse the material. Would highly recommend!
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Nicola,
Thanks so much for your kind review! We’re delighted to hear you’re happy with the tiles and that they arrived quickly and safely. Great to know the packaging was useful too — we really appreciate the recommendation!
Many thanks,
Your Tiles
Swift delivery
Swift delivery, and replaced the tiles which arrived broken very quickly
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Laura,
Thanks so much for your lovely review! We’re really glad your tiles arrived quickly and that the replacements were sorted. We hope they look fantastic once in place.
Many thanks,
Your Tiles
Little care before and after - go someone else
We ordered for the first time as other companies were out of stock on this style of tile. We ordered the pallet delivery. And at this points things turned sour. The delivery chap was ok but a bit rough with the pallet. However who ever has packaged the tiles doesn’t care. They used a pallet which is too side between the gaps so any force used shakes the tiles and like ours being small as the delivery man moved the pallet tiles fell off from underneath and into the road. Thing get worse, because you are forced to order per tile. Some one very thoughtfully has just lobbed the loose tiles in a box and popped it on the pallet. Not secure or anything like that. You might have as well used an ice cream tub, at least it would have had a lid. Contacted customer service and zero movement on any compensation. Won’t be using again others be weary, no ability to do google reviews which is odd and a bit suspicious…
Updated : Thank you for looking into this. But unfortunately the “minor” issue as your portrait is not minor to us when we have paid £40 for YOU the company to package the tiles. I don’t think paying £40 and receiving a broken open card board box on top of the pallet is acceptable. Wonderful that you have sorted that out internally. Perhaps compensating the customer irrespective if the tiles are damaged or not! The time you have spent trying to justify this is wasted I am afraid. If I could upload a photo on here I would to show others.
1 star remains
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Merlinsbeard,
Thank you for providing additional details – I have edited our response as we've now been able to locate your order and review the transcript from the webchat you had with our customer service team.
Having gone through the chat, we feel it’s important to clarify a few things. Your first message was regarding not receiving an order confirmation, which our team member explained was due to the email address not being entered when the order was placed. A copy of the confirmation was then sent to you straight away.
You also raised concerns about potential damage during delivery. Our team clearly explained the process for reporting any issues and advised that replacement tiles would be sent immediately if any were damaged. At the time of writing, we haven’t received a completed damages form or any follow-up, so we assume there were no breakages. Of course, if you have since noticed any damage, please do let us know — we’ll be happy to help.
From the images shared in the chat, the majority of your order appears to have been well packed, with full boxes securely affixed to the pallet. The pallet used was a standard format for this type of delivery. We do, however, agree that one smaller box containing loose tiles was not packaged to our usual standard. This has already been acknowledged to you by our customer service representative and fed back to the warehouse team for review. That said, it looks from the images that no tiles were damaged as a result.
As for ordering by the tile rather than by the box — this is a service we offer so customers can buy exactly what they need without the cost of excess material. Most customers appreciate being able to buy the exact amount they need, especially for smaller projects. If you had preferred to order by the box, our team would have been happy to assist with that.
We’d also like to address your comment regarding Google reviews. Customers are free to leave feedback on any platform they choose, we do not block reviews on any platform, and we respond to reviews wherever they are posted. We have nothing to hide, and constructive feedback is always welcomed.
If you do discover any damaged tiles or need further assistance, please don’t hesitate to reach out. We're more than happy to help — but in this case, we believe the order was delivered correctly and in good condition, with one minor packaging issue that’s already been addressed internally.
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles. Quick postage and well packaged to prevent any possible damage in transit.
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Samantha,
Thank you for the kind review! We’re so pleased to hear your tiles arrived quickly, safely, and well packaged — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Delivery cost for a few tiles to expensive
I only ordered a few tiles and the delivery cost was phenomenal and way to expensive.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Martin,
Thank you for sharing your feedback. Delivery for tiles can sometimes feel costly as they are both heavy and fragile, so we work with specialised couriers to make sure they’re transported in the safest way possible. The delivery fee can also vary depending on location. We truly appreciate your comments.
Many thanks,
Your Tiles
Very prompt delivery and the tiles are…
Very prompt delivery and the tiles are excellent quality/value for money!
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Karen,
Thanks so much for your lovely review! We’re delighted to hear your tiles arrived quickly and that you’re pleased with both the quality and value.
Many thanks,
Your Tiles
All round great service
Easy to order, delivery was prompt and the driver was very friendly and helpful bringing the tiles to my door.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi,
Thanks so much for your kind review! We’re delighted to hear you found the process easy and the delivery smooth.
Many thanks,
Your Tiles
Beautiful tiles and delivered promptly
Beautiful tiles and delivered promptly. Very pleased
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Kevin,
Thanks so much for your review! We’re really pleased to hear you’re happy with the tiles and that they arrived promptly — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Lovely tiles arrived sooner than…
Lovely tiles arrived sooner than expected. We got them to use as a splash back in our new kitchen which will hopefully be done this week 🤞
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so pleased your tiles arrived ahead of schedule and hope they make a beautiful splashback once your new kitchen is finished.
Many thanks,
Your Tiles
Beautiful tiles and great service
Beautiful tiles and great service. Arrived super fast. The tiles have transformed the front porch. Very happy with my purchase. Very easy company to contact and very helpful staff. Thank you.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Michelle,
Thanks so much for your wonderful review! We’re thrilled to hear the tiles have transformed your front porch and that you found our team easy to reach and helpful. It’s great to know you’re so happy with your purchase.
Many thanks,
Your Tiles
Fantastic customer support
I used this company for the first time in August and was really impressed by the range of tiles offered and even more importantly, the customer service. The sample tiles arrived within a few days and my queries on how to lay my chosen tiles were answered quickly including sending me a sketch to show the right way to lay them out. The order arrived on time but one tile short. However a quick email to the team saw this immediately corrected with the missing tile arriving by fast post next day. Superb service! I will use Yourtiles again and would not hesitate to recommend them. Thanks to all the team who helped me out! The tiles are now laid and look absolutely gorgeous.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Lynne,
Thank you so much for the glowing review! We’re thrilled to hear you were happy with both the range of tiles and the support from our team — it’s always our goal to make the process as smooth as possible. We’re so pleased everything came together and that your tiles look gorgeous in place!
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles! Came promptly and very well wrapped, no broken ones. They look brilliant in our fireplace! Very happy!
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Isabel,
Thank you for the lovely review! We're so happy to hear the tiles arrived safely and look brilliant in your fireplace — it sounds like a stunning feature.
Many thanks,
Your Tiles
Beautiful tiles
The white marble tiles we ordered arrived on time and were just as described, they look fantastic on our kitchen backsplash, thank you.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Lisa,
Thanks so much for your lovely review! We’re thrilled to hear the tiles arrived just as expected and look fantastic in your kitchen.
Many thanks,
Your Tiles
Easy purchase on line
Easy purchase on line, and quick delivery as tiles were in stock.
19. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi,
Thanks for the great review! We're glad to hear the process was smooth and the delivery quick — it’s always nice when everything falls into place easily.
Many thanks,
Your Tiles
Perfection, what can I say…
Well I’m lost for words because these tile are just divine. The quality, colour was as I expected them to be. The delivery was on time and on the scheduled date that I selected. I would recommend this company as they kept me updated every step of the way. 10/10 from me. Daphne
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi,
Thank you so much for the glowing review! We’re absolutely delighted to hear how happy you are with the tiles, delivery, and service. It’s wonderful to know everything lived up to your expectations — and we truly appreciate the recommendation!
Many thanks,
Your Tiles
Half way through my tiling project I…
Half way through my tiling project I realised I was running out of tiles and didnt have enough to do the full job. I had measured out my space and used the tool online with wastage and still not enough. When checking back on my order I should have received 53 tiles but only two boxes were received which means a full box was missing! Now the tiles are out of stock and they cant tell me when or even if these tiles will come back into stock. For a mistake that was their own, I’m really furious and now im stuck with an unfinished hall which i’ll need to pull up again. Not the one!
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Amy,
Thank you for your review. We're sorry to hear you're frustrated and we'd like to clarify a few points so we can help where possible.
Your order shows 53 tiles were dispatched — this would be two full boxes (25 tiles per box) and three 'loose' tiles. If you received only two boxes, the maximum you would be missing is three tiles, not a full box. We’ve looked through our email inbox, webchat system, and phone logs and can't find any record of a message or call from you or anyone else regarding missing tiles, or asking for stock information on these tiles. If you would like to contact us, we would be happy to look into this and resolve it straight away.
In terms of the tile calculator, it gives a rough estimate based on a simple rectangular shape and includes standard wastage based on the measurements you input. As we mention on the calculator, it doesn’t account for complex shapes, corners or edge cuts, so while it gives a helpful estimate, it’s not exact unless your space is a perfect rectangle. That said, we’re actively working on ways to improve its accuracy.
Lastly, the tiles you ordered are one of our most popular ranges, and we’ve no plans to discontinue them. If you want to get in touch with us with your measurements or let us know how many you’re short, we’ll see what we can do and give you the latest stock update.
Many thanks,
Your Tiles
Brilliant service 👌
Brilliant service 👌
Ordered for a hearth to my fireplace came well packed & wrapped.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Jason,
Thanks for the great review! We're so glad to hear everything arrived safely and that you're happy with the service. Hope the fireplace looks fantastic!
Many thanks,
Your Tiles
Very impressed
Im really impressed with the tiles I have received. They arrived in a timely manner and were packaged really well so prevent any breakages.
I used this company as I loved the tiles I had found and I cant complain, very happy with the experience.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Cassie,
Thanks so much for the lovely review! We're really pleased to hear everything arrived safely and on time — and even happier that you’re loving the tiles. It’s great to know you had such a positive experience with us!
Many thanks,
Your Tiles
Svar fra Fayrouz Tile & Stone
Hi Lucinda,
Thank you for the lovely review! We’re so pleased you’re happy with your tiles — we hope they bring a beautiful finishing touch to your space.
Many thanks,
Your Tiles
These tiles are absolutely beautiful
These tiles are absolutely beautiful. So much better than the pictures. Cannot wait to put them down. Just excellent 🤩🤩🤩🤩
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fayrouz Tile & Stone
Hi Kathryn,
Thanks so much for the amazing review! We're thrilled to hear the tiles exceeded your expectations — we can't wait for you to see them in place either!
Many thanks,
Your Tiles
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