I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... Vis mer
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The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... Vis mer
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Order arrived on time . When in the shop in Reigate , excellent service from the lady there.
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Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
20/22 High Street, RH2 9AY, Reigate, Surrey, Storbritannia
- 01737 243103
4,8
Enestående
93 anmeldelser
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Svar fra FatFace - REIGATE 2
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new bag, and we look forward to welcoming you back soon.
Take care. -GM
Callum was so helpful at the Reigate…
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to the store and where to park. Cant thank him enough, very helpful and customer service superb.
Many thanks
Wendy
30. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - REIGATE 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
We really appreciate your kind words about one of the members of staff in store. I will make sure this is fed back to him and he will be delighted to hear you have had such a pleasant experience!
We look forward to welcoming you back!
Kind Regards, JW
Friendly helpful kind without being…
Friendly helpful kind without being condescending.
4. desember 2023
Svar fra FatFace - REIGATE 2
Hi Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and even easier to pick…
Easy to order and even easier to pick up at my local shop in Reigate.
30. november 2023
Svar fra FatFace - REIGATE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great in-store service from the Reigate…
Great in-store service from the Reigate store and we witnessed another shopper basically getting ‘personal shopper’ service as they helped him with his purchase. Long may FatFace remain as it is, and not be changed by its new owner.
22. november 2023
Svar fra FatFace - REIGATE 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great experience I bought a penny…
Great experience I bought a penny poncho in the recent sale - it was too big so I returned it using ILocker and bought a replacement I picked up in store - love the poncho great product and good service all round
5. november 2023
Svar fra FatFace - REIGATE 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The staff at the Reigate branch today…
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred pattern lining -which no-one other than me would see anyway. First class customer service, Thank you.
3. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Staff very helpful and friendly I felt…
Staff very helpful and friendly I felt very comfortable shopping in the Reigate shop.
3. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great quality
Great quality and spot on with sizing! Staff are extremely helpful and friendly.
23. oktober 2023
Svar fra FatFace - REIGATE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very Pleased
I didn’t see the email you sent saying that the item was ready for collection. Maybe a text might be better. I am delighted with the Eloise shirt, it is perfect! Staff in your Reigate shop were also really helpful and pleasant.
23. oktober 2023
Svar fra FatFace - REIGATE 2
Hello Jane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff upon collection at…
Friendly staff upon collection at store. The Jean I ordered are a good fit. The only criticism I have is that I could not find the actual leg length of the jeans online.
18. oktober 2023
Svar fra FatFace - REIGATE 2
Good afternoon John,
Thank you for taking the time to leave a review.
I'm really pleased to hear that you have had a positive visit to our Reigate store, it's great to hear such lovely comments about our store crew.
When purchasing items online, the leg length of items will be listed in the "Details" section on the product page. I hope this helps for the future!
All the best, LB
Easy to order and collect from store
Easy to order and collect from store. Lovely staff. And a great product. I think their kids clothes are brilliant quality!
17. september 2023
Svar fra FatFace - REIGATE 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The delivery was a bit slow but that…
The delivery was a bit slow but that might have been the courier .
Very well packed so was happy with that.clothes I bought I am very happy with Thankyou.
15. september 2023
Svar fra FatFace - REIGATE 2
Good afternoon, Deidreia
Thank you for leaving us this review about your shopping experience. I am sorry to read that there was a delay in your order arriving in store. I hope this has not deterred you from shopping with us again soon.
Take care, JB
Friendly helpful good value
12. september 2023
Svar fra FatFace - REIGATE 2
Good afternoon, Robert
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
The staff are fantastic especially the…
The staff are fantastic especially the manager Callum
2. september 2023
Svar fra FatFace - REIGATE 2
Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful in Reigate store and…
Very helpful in Reigate store and efficient delivery exchange of item
1. august 2023
Svar fra FatFace - REIGATE 2
Good Morning Salter, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew, I will make sure to pass this on. Have a great day! - JW
I love your clothes as they are so…
I love your clothes as they are so comfortable. The workmanship is superior
27. juli 2023
Svar fra FatFace - REIGATE 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Always a great customer experience.
7. juli 2023
Svar fra FatFace - REIGATE 2
Good afternoon, Neal
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
Summer wardrobe
The staff at the Reigate branch were very helpful. Really pleased with the quality and material of the items purchased… felt good value and stylish. Sorted for both myself and husband.
14. juni 2023
Svar fra FatFace - REIGATE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
I'll be sure to pass your comments on to the Reigate store too, it's great to read such lovely feedback!
Take care – LB
Svar fra FatFace - REIGATE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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