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FatFace - NEWCASTLE 2 Anmeldelser 

220
•
TrustScore 5 av 5

4,8

Beliggenhet

Bytt filial

SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB

•

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Vis mer

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Vurdert til 5 av 5 stjerner

I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Vis mer

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Vurdert til 4 av 5 stjerner

Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Klesbutikk
  2. også i
  3. Butikk for motetilbehør
  4. Dameklesbutikk
  5. Herreklesbutikk

Skrevet av virksomheten

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Kontaktopplysninger

  • SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Storbritannia

  • 01912 304259

4,8

Enestående

TrustScore 5 av 5

220 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(220)

14 949 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service today

Great service today - very helpful assistant.

20. august 2024
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Svar fra FatFace - NEWCASTLE 2

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Vurdert til 5 av 5 stjerner

Great products at a good sale price…

Great products at a good sale price with free delivery to local Fat Face shop.

10. august 2024
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Svar fra FatFace - NEWCASTLE 2

Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Friends Birthday

The sandles were bought for a friend's birthday, she absolutely loves them and they have never been off her feet. She states that they are so comfortable to wear.

4. august 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear your friend loves her Sandals, and we look forward to welcoming you back soon!

Take care.- GM

Vurdert til 3 av 5 stjerner

Late delivery to store

I ordered two items for click and collect but after 8 days they have still not arrived. Not up to your usual standard Fat Face!

1. august 2024
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Svar fra FatFace - NEWCASTLE 2

Good morning Gail
Thank you for taking the time to leave your review.

I can see that you have contacted us regarding your Click & Collect order, and this is currently being investigated. A member of our team will be in touch as agreed when this investigation is complete.

Thank you, LE

Vurdert til 5 av 5 stjerner

So much choice.

FatFace have a good selection of styles for men of all ages. Everything I buy for my husband has been of quality fabric and washed well. Even FatFace trainers are top quality and in a great selection of colours.

31. juli 2024
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Svar fra FatFace - NEWCASTLE 2

Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Really helpful friendly member of staff…

Really helpful friendly member of staff Kathryn who went out of her way to assist me.

26. juli 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Vurdert til 5 av 5 stjerner

Always helpful

Always helpful, friendly staff

16. juli 2024
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Svar fra FatFace - NEWCASTLE 2

Hello Lindsay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Good quality products

Good quality products. Enjoy visiting store to see what's new. Staff are lovely and helpful.
Store is clean
Happy with my recent purchase.

20. juli 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Fab Customer Service!

I went into the store looking for a birthday present for my good friend, and Sarah and Annabelle the lovely sales assistants helped me find a lovely jumper. The size wasn't on the shop floor so Sarah kindly checked the stock room and found the right size! I was also offered a gift receipt and the whole process was very easy. Fab customer service!

10. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra FatFace - NEWCASTLE 2

Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Very helpful staff in the Newcastle…

Very helpful staff in the Newcastle shop and prompt delivery service yoo

1. juli 2024
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Svar fra FatFace - NEWCASTLE 2

Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Vurdert til 5 av 5 stjerner

Good delivery options .

Good delivery options .
Great consistent sizing .
Excellent quality goods

28. juni 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,

Thank you for taking the time to leave your 5* review.

I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!

Take care. -LA

Vurdert til 2 av 5 stjerner

Long wait for delivery

I placed my order on 15th June and received a message confirming it was out for delivery on the 16th to the store. We are still waiting for the order on the 22 June.

15. juni 2024
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Svar fra FatFace - NEWCASTLE 2

Hello Alyson,

Thank you for taking the time to leave your review.

I am sorry to hear you have not yet received your click and collect order. Due to our 5-7 working day delivery timeframe, the last day we expect your order to arrive is the 25/6/2024. If your order is not ready to collect by that date, please feel free to call the store or email customerservices@fatface.com

Thank you for your continued patience with us.

Take care, ED

Vurdert til 5 av 5 stjerner

Easy to order

Easy to order, good choice.

13. juni 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you have enjoyed using our service. We hope you love your order!

Take care. -GM

Vurdert til 1 av 5 stjerner

I went in to Newcastle and picked up my…

I went in to Newcastle and picked up my order of white bee pumps in a size 6. However I opened the bag to find a totally different pair of blue patterned pumps in a smaller size. They had the wrong label attached to them. There were no more of the bee trainers as I supposedly got the last pair online in the sale.

11. juni 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave us your review.

I am so sorry to hear you have received the incorrect item in your order. We apologise for any disappointment or inconvenience caused.

I have not been able to see you have been in touch regarding this. Please feel free to get in touch with our friendly customer service team so we can assist you further.

Take care. -GM

Vurdert til 5 av 5 stjerner

A quick and easy exchange of an item…

A quick and easy exchange of an item made a very stressful day much better. Thankyou very much Kathryn in the newcastle branch.

3. juni 2024
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Svar fra FatFace - NEWCASTLE 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Vurdert til 5 av 5 stjerner
Logoen til FatFace - NEWCASTLE 2

Svar fra FatFace - NEWCASTLE 2

Good morning,

Thank you for taking the time to leave your review.

I am so so happy to read that you find the crew in our Newcastle store to be so friendly. I will be be sure to pass this on to the team.

All the best, MM

Vurdert til 5 av 5 stjerner

Really good service and well made…well made 👍££

Really good service and well made products , l always have a issue get stuff to fit me

30. april 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We hope the items were suitable on this occasion, and we look forward to welcoming you back.

Take care. -GM

Vurdert til 5 av 5 stjerner

I love Fatface

I love Fatface, quality and very affordable

27. april 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are so glad to read your positive feedback!

We look forward to welcoming you back soon.

Take care, -LA

Vurdert til 1 av 5 stjerner

I placed an order 8 days ago and I rang…

I placed an order 8 days ago and I rang the local store where I had ordered them to. I didn’t receive any email to inform me my order had been there for 5 days!
Very poor service to not receive an email to inform you your order is ready for collection!

23. april 2024
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Svar fra FatFace - NEWCASTLE 2

Good morning Julie,
Thank you for taking the time to leave a review.
Sadly, I am unable to see you have contacted us prior to your review.
After looking into this we can see we sent you an e-mail 2 days after you placed your order, at 13:53, saying your order is ready to collect. Another e-mail was sent 5 days later reminding you to collect your order.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.

Vurdert til 5 av 5 stjerner

Great quality

Great quality, quick and easy ordering/delivering and fab staff!

8. april 2024
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Svar fra FatFace - NEWCASTLE 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality and service. We hope you love your order!

Take care.- GM

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