The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Vis mer
Selskapet har svart
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Vis mer
Selskapet har svart
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Storbritannia
- 01912 304259
4,8
Enestående
220 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Outstanding customer service
The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lady suggested i tried the dress in petit and I am so glad I did. It fitted perfectly and I absolutely love it. May i suggest though that you hold more choice in your petit range in your stores as I didn't know you stocked this size. And without the manageress I wouldn't have known this was an option. Thanks
8. september 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery to store- and good…
Very quick delivery to store- and good value/fit
12. september 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are all professional and…
The staff are all professional and welcoming. The shop is clean and presentable. I find shopping experience enjoyable and changing rooms tidy. A variety of clothes for the seasons that are fashionable. Good quality of clothes that I have brought which seem to last.
7. september 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As a long standing Fat face fan
As a long standing Fat face fan, I’m becoming disappointed recently in how expensive your clothes are becoming and the inconsistency of sizing
5. september 2026
Svar fra FatFace - NEWCASTLE 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great staff and product as usual.
1. september 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely little store, great staff
Staff are lovely and friendly, knowledgable about products and systems for ordering.
26. august 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I give 5 stars because I've been a…
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm getting a bit old for the new styles but I hope next year they have a rethink and bring back the old trusted styles.
24. august 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Early delivery and helpful staff
The item arrived the day before so I didn't have to wait until 4pm to collect. The staff in store were helpful regarding opening the parcel and trying on the item and gave advice regarding return if required - it wasn't.
14. august 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The assistant in the Newcastle branch…
The assistant in the Newcastle branch was really helpful. I was picking up an online order and decide to change the colour of the shorts I was buying. She was very efficient doing all that was needed. Very pleased with experience including website, delivery time and so on.
11. august 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothing
Good quality clothing. Fast delivery and customer service was amazing
11. august 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There was a lovely guy behind the till…
There was a lovely guy behind the till who complimented me on my fat face clothes I was already wearing and made me laugh. Really nice of him.
21. juli 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered three tops online
I ordered three tops online - all fitted perfectly to normal size.
I returned one because I’d bought two in different colours with the view to keeping one and returning the other .
When in the shop I bought and tried on a dress and sweatshirt- both I needed a smaller size than normal.
Staff in Newcastle store were lovely
13. juli 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The jumpers I bought in the sale were…
The jumpers I bought in the sale were of excellent quality and fit well.
8. juli 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The quality of the goods is high and…
The quality of the goods is high and the service is quick and efficient.
10. juni 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleasant staff and good quality clothes
Pleasant, helpful staff and good quality clothes that fit well.
4. juni 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great scarf
Great scarf, the colours I had been looking for.
Even better it had previously been knotted by a clever member of staff.
29. mai 2026
Svar fra FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.