There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Vis mer
Selskapet har svart
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
Selskapet har svart
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Storbritannia
- 01392 982018
4,7
Enestående
288 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Online orders
Recent online orders dealt with efficiently . Also had to return an item which was also very straightforward. Collected from local store where staff were very helpful.
23. april 2023
Svar fra FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Wide range of clothing and sizes .
Wide range of clothing and sizes .
Pleasant , helpful staff.
21. april 2023
Svar fra FatFace - EXETER 2
Thank you so much for your kind words. We deeply appreciate your feedback! - RS
Excellent staff service and advice
21. april 2023
Svar fra FatFace - EXETER 2
Thank you for your 5*! We deeply appreciate your feedback! - RS
Well made shirt delivered quickly and…
Well made shirt delivered quickly and was able to pick up at local post office, as delivered by Royal Mail as no one was home, on first delivery attempt . Great vivid coloured shirt , and purchased in one of their 50% sales, so all good , many thanks
16. april 2023
Svar fra FatFace - EXETER 2
Good afternoon, Kevin
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Fatface delivery
I ordered two items in the sale to be delivered to my local shop. I was impressed with all of the notification I received from Fatface. My parcel was delivered to the store as expected and the staff were happy for me to try on the items I purchased.
17. april 2023
Svar fra FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The young girl assistant in the Exeter…
The young girl assistant in the Exeter shop went to a lot of trouble to find jeans to suit me. She was honest about which ones fitted (or didn’t fit) me and tried contacting other branches before saying I would need to go online to get my size.
Those in the Exetershop were on sale at half price, but when I went online at home I had to pay the full price - why?
14. april 2023
Svar fra FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
There are always bright prints and…
There are always bright prints and lovely clothes, the staff are always really helpful
13. april 2023
Svar fra FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Easy to order
Easy to order. Great to use Thrift voucher to part pay for clothes. Easy to collect and try on in store.
12. april 2023
Svar fra FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Svar fra FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
New jeans, New me
I had a wonderful experience in my local Fat Face. I was greeted with a team of friendly faces who were on hand to help whenever needed. In particular Shannon was extra helpful when it came to finding the right size and the right style of jeans that I was looking for that day. I regularly visit this store and always have a good visit. Thank you.
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hello Rebecca,
Thank you so much for sharing your feedback regarding your trip to the Exeter store. It is so wonderful to read such lovely feedback; Which is exactly what we love to hear from our wonderful customers.
Have a great day! - KS
Reliable well made swim wear
Reliable well made swim wear. cute designs , my daughter loved all 4 swim wears. Fast delivery and friendly Fatface staff in Exeter
25. mars 2023
Svar fra FatFace - EXETER 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Helpful assistant took me with clothes…
Helpful assistant took me with clothes to cubicle
Find clothes on top rails very difficult to get down had to ask for help, I am 5,-4 inches
17. mars 2023
Svar fra FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase!
Have a great day!
Take care, EP
I visited the Fatface Exeter store today
My experience at the Fatface store in Exeter today was very positive. The sales staff who assisted me were very helpful indeed. I wanted to puchase some tops for my partner from the Ladies Section. Being a man, I was finding the choice and sizing difficult to navigate and the pressure for me was on top. They were very helpful, refreshingly upbeat and eager to help me. They swiftly ordered the sizes I needed...
Thank You to the Team at Fatface Princesshay in Exeter. Highly Recomended!
25. mars 2023
Svar fra FatFace - EXETER 2
Hi Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar fra FatFace - EXETER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - LB
Great service Fat face Exeter
Great service at Fatface Exeter men’s department yesterday. Very friendly helpful staff. So good to have a large separate section for men.
My husband spent ages trying on many items to find what suited him. We felt very relaxed and welcome. We will be back.
24. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Thank you for your lovely review. We are thrilled to hear that you had such an amazing experience in our store. We will share this with our wonderful team! - RS
I love Fat Face.I love their…
I love Fat Face.I love their style,atmosphere,everything.
15. september 2022
Svar fra FatFace - EXETER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The young lady behind the counter…
The young lady behind the counter [Alexander] was so pleasant she made the shopping experience brilliant
8. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
✨Alexxxx✨. We just love hearing of our amazing team doing what they do best! Serving you guys! Thank you so much for your review! - RS
Lovely young ladies at the Exeter…
Lovely young ladies at the Exeter store, polite and smiley 👍
7. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
🎉 G'WAN EXETER!
So happy to hear of your amazing experience in our store. Thank you for your lovely review
Fantastic manager!
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience with customer services via the phone and on the website, Maxine was absolutely brilliant. She treated me like a human being, has excellent customer service, is friendly and understanding, even though it was 3 days before Christmas and I'm sure she was fed up with the public by then! So thank you.
22. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - EXETER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are always super friendly and…
The staff are always super friendly and helpful.
8. november 2022
Svar fra FatFace - EXETER 2
Hi Kirsty, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.