I find the service at FatFace is like that of a family business. The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service,... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Vis mer
Selskapet har svart
The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... Vis mer
Selskapet har svart
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktopplysninger
18 Market Place, DL12 8NB, Barnard Castle, County Durham, Storbritannia
- 01833 637644
4,8
Enestående
91 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I have been using FatFace for years
I have been using fatface for years,I still wear what I bought 10 years ago,so well made,worth the extra few pound you pay. Easy to order and is you ever have to return a item ,they have made it easy. Stress free shopping
14. juni 2025
Svar fra FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Henley Top
Great quality item, nice fit and material. Very happy! Staff in store were very friendly and polite
23. mai 2025
Svar fra FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Absolutely wonderful experience in this…
Absolutely wonderful experience in this shop.
Vicky and Claire were a delight!
4. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
GrGreat service always. Courteous,polite extremely helpful staff. Go the extra mile. I am registered Blind, the staff all know me & offer exceptional service for which I hope they get recognised
Great service, fantastic instore staff at Barnard Castle
5. april 2025
Svar fra FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Barnard Castle store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great experience in the Barnard Castle…
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store.
The two ladies serving we're both great as well, super friendly, really helpful and very enthusiastic about the clothes and the store - which was really nicely laid out and a great shopping experience. We'll definitely shop here again!
16. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - BARNARD CASTLE
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
The expected delivery date was extended…
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was happening as no further update arrived. The help line couldn’t help as the item was being delivered to your shop so I just had to wait until it arrived.
3. november 2024
Svar fra FatFace - BARNARD CASTLE
Hello Shirley
Thank you for taking the time to leave your review and for providing your feedback.
I trust that you have now received your order, but if not, please do email fatfacereviews@mail.fatface.com
Thank you, LE
Svar fra FatFace - BARNARD CASTLE
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar fra FatFace - BARNARD CASTLE
Hello Valerie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar fra FatFace - BARNARD CASTLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick helpful staff
19. august 2024
Svar fra FatFace - BARNARD CASTLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shopping with you is great
Shopping with you is great. Love the genuine sales. Love the styles, colours and fabrics. Staff in Barnard Castle are extremely helpful.
7. august 2024
Svar fra FatFace - BARNARD CASTLE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Super easy to order and arrived on time…
Super easy to order and arrived on time … great communication from supplier
24. juli 2024
Svar fra FatFace - BARNARD CASTLE
Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar fra FatFace - BARNARD CASTLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Quick efficient service
Quick efficient service, easy to order online and very friendly staff in store for collection.
15. mai 2024
Svar fra FatFace - BARNARD CASTLE
Good afternoon, Valerie
Thank you for leaving us this review about your Click n' Collect and instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Great clothes
Great clothes. Great custom and shop at Barnard Castle. Friendly service.
6. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - BARNARD CASTLE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Love the quality of the clothes and…
Love the quality of the clothes and sizes just right for me
31. mars 2024
Svar fra FatFace - BARNARD CASTLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff helpful at store re sizing of…
Staff helpful at store re sizing of garment ,ordering online and collecting in store. Money off as first online order.
24. mars 2024
Svar fra FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
One of my favourite stores
Always a bright,clean and inviting store.
Good changing rooms and friendly helpful staff.
20. mars 2024
Svar fra FatFace - BARNARD CASTLE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Pretty skirt
I wanted a skirt for my upcoming holiday but the one in store was too long so I asked if it was available in a short length. Vicki was so helpful looking for me and then ordering the skirt and also arranging delivery to my home address. Thank you so much
8. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra FatFace - BARNARD CASTLE
Good Morning June,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Barnard Castle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Pleasant experience
As usual, quick delivery and no hassle return. Unfortunately had to return the order as items did not fit . Service with the smile in my usual shop. Very helpful staff which offered alternative.
16. februar 2024
Svar fra FatFace - BARNARD CASTLE
Good Afternoon Anrijeta,
Thank you for taking the time to leave us a review!
I am sorry to hear it wasn't quite the right fit for you on this occasion! I am happy to hear you enjoyed the service you have received from us! We really appreciate your positive feedback!
We look forward to welcoming you back soon!
Kind Regards, JW
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.