I made a small on-line order for items generally found in a fridge. I was most impressed with how the items were placed in a sealed box with ice packs. The presentation was impressive. The products ar... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Pros: Easy to use online booking, notification and pricing Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delive... Vis mer
Selskapet har svart
You truly are the best operation in New Zealand, in sync with gorgeous European foodie markets I get a ’head rush’ of pure pleasure, ambling about your stores. In particular, my little Takapuna sto... Vis mer
Selskapet har svart
The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Kontaktopplysninger
Auckland, New Zealand
- farro.co.nz
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Friendliness from ordering to delivery
The online ordering system is easy to navigate. The post order communication is great. The courier sent me a text when the box was delivered with a photo of it in our box. When I thanked him he said ‘You’re welcome’ I love the friendly helpful service from beginning to end and the food is excellent.
18. februar 2026
Svar fra Farro
Thank you so much for your lovely review, Lorraine. We're so pleased you enjoyed your Farro online experience. We hope you enjoy your goodies and look forward to seeing you online again soon. Thank you for shopping with Farro.
Svar fra Farro
Thank you for your kind review.
Svar fra Farro
Thank you for taking the time to leave a review, Karen.
We are pleased that your delivery went so well.
Good scheduling and delivery. So-so meal selection process.
Was good. Easy to schedule the delivery.
My one complaint would be the filtering service for the meals on the website isn't great. It made it difficult to find the meals I wanted at the sizes I wanted on mobile. I'm sure if I was on my laptop it'd be fine, but the filtering is not great otherwise.
17. februar 2026
Svar fra Farro
Thank you for your review. We appreciate your constructive feedback.
Svar fra Farro
Thank you for your review. We are so pleased you enjoyed your Farro order.
Efficiency in collecting the order…
Efficiency in collecting the order together and getting it out to me.
10. februar 2026
Svar fra Farro
Thank you for your kind review.
Wish there was Farro in Christchurch!
Seamless process of ordering some meals and treats for a family member. And super speedy delivery!
8. februar 2026
Svar fra Farro
Thank you for your kind review.
Will it arrive in time for dinner?…
Booking on line OK as I have done this before but it was confusing before as a user of multiple gift cards.
No tracking option, a pity as reception isn't always as quick as they could be.
5. februar 2026
Svar fra Farro
Thank you for your review and for the feedback. We appreciate you taking the time and will pass this on to our team.
Svar fra Farro
Thank you for your review!
Appreciative
Really appreciate the on-time delivery, whilst the earliest delivery was a week away, I wasn't in a rush, so that didn't matter. The fact you also delivery rurally was a huge PLUS in my books. Thank you Farro - you were great!
23. januar 2026
Svar fra Farro
Thank you for your kind review.
Alexis and Stephanie were brilliant
Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is no stock back up..you call products differently to the names on the packets and it is SO confusing. Maybe a great I.T. team is needed?
27. januar 2026
Svar fra Farro
Thank you so much for your candid and honest review — we really appreciate you taking the time to share it.
We’re so pleased to hear your kind words and will be sure to pass that on. We also appreciate your feedback on the online ordering experience; it’s incredibly helpful in highlighting where we need to improve.
Thanks again for letting us know where we’ve got things right and where we can do better.
Amazing service for the team at Farro
Amazing service for the team at Farro! Excellent communication with me regarding unavailable items and how/when they would be fulfilled, ended up getting exactly what I needed that day. Thank you so much!
26. januar 2026
Svar fra Farro
Thank you so much for your review. We're so pleased you were happy with your Farro online experience and look forward to seeing you online again soon!
Svar fra Farro
Thank you for your review!
Good online experience
Good communication as this is my first time to place an order
Thank You
Mike
23. januar 2026
Svar fra Farro
Thank you for your review. We are so pleased you are happy with your Farro online experience and look forward to welcoming you online again soon.
I’ve had an excellent experience with…
I’ve had an excellent experience with Farro. The food was incredibly fresh and delicious. The online ordering process was straightforward and convenient, with quick delivery. I highly recommend shopping at Farro.
22. januar 2026
Svar fra Farro
Thank you for your review Crystal.
We're pleased you have had such a good experience!!
Delivered to the wrong address despite…
Delivered to the wrong address despite instructions on the order and on a responding text advising pending delivery
19. januar 2026
Svar fra Farro
Thank you for your review. As per your order, the delivery was made to the address in the delivery address field. Unfortunately, the order notes section is not accessible to our delivery partners for delivery address purposes. We are sorry for any inconvenience caused. Please feel free to contact our customer care team on 09 360 0499 or hello@farro.co.nz with any delivery queries or amendments, we're happy to help.
Good updates on progress of delivery
Good updates on progress of delivery
-nice options of ready meals to choose from
17. januar 2026
Svar fra Farro
Thank you for your great review.
We are pleased you are enjoying the service.
Svar fra Farro
Thank you for your review!
Great customer service
Great customer service- lovely staff member helped sort out payment issue.
Cold items (cheese) beautifully packaged
Delivered on time
13. januar 2026
Svar fra Farro
Thank you for your review. We're so glad we could help and that you are happy with your Farro goodies! We look forward to seeing you online again soon.
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