Fancourier Anmeldelser 

Pe 14 mai am primit o notificare că coletul meu a fost trimis la o adresa greșită iar de atunci nu am mai primit nicio notificare în privința coletului, nici nu am știut că a ajuns la fanbox iar pe 20 mai primesc o notificare că coletul a fost trimis înapoi de unde a fost expediat.

The worse courier in Romania, better avoid. Never picks up packages, lost packages, deteriorated packages, everything you don't want, in one place.

The same delivery was partially delivered two times in a row, they say will deliver all in one package but the next day happens the same. The don't comunicate and don't have a responsible to avoid the split of an AWB in more than one delivery and the don't give you a solution either. They simply don't care at all.

Cea mai proasta firma de curierat. Am vb cu ei la telefon sa-mi livreze coletul acasa ca nu functiona fanboxul, si ei l-au trimis retur.

Trebuia să primesc un pachet de la Mobexpert. Sun curierul îmi spune că ajunge după ora 13. Sun din nou la ora 14.30 și spune că ajunge la ora 13.30.
La ora 16.30 sun și nu îmi mai răspunde nimeni.
Sun la sediul central și mi se spune că pachetul este in sediu și nu se livreaza astăzi!!
Am primit pachetul a doua zi, se pare că a fost o neînțelegere din cauza numărului de telefon.

Do not use them for deliveries or returns. The drivers cannot be bothered. The ability to drive and read and write is the minimum competence one has to have to be a driver, and they don’t have it, they can’t be bothered to learn one form that they use 30 times a day. The people booking the pickups just copy paste the post code but don’t check the address, then the drivers just call the first number they see (no additional numbers) most likely don’t even let it ring and then say that they couldn’t find the address or the customer did not answer. I’ m close to tears at the experience I had trying to return a vest, the driver could not care less, I had to speak to six people who were all passing the buck on one measly return. I cannot wait until a robot can do their job and I don’t have to speak to people anymore. Now my brain’s fried, I did the work of six people, had I made 1% of the mistakes they made or pass the buck or so much showed the slightest rightful annoyance at a stupid entitled customer I would have been fired. But the employees and drivers, all entitled, all expecting you the customer to know their job better than they do, and all they do is look for excuses in your narrative for them not to do their job, god forbid you get rightfully angry, cause they get all upset that you point out that they should do their job and hang up on you. Now I’m £30 out of pocket, close to tears, they have their job which they don’t do, and they’re all happy that they could destroy and shatter my nerves cause they have a bit of gossip to tell those like them. Did I mention how I cannot wait until I only have to deal with competent robots?

Der wohl schlechteste Lieferdienst weltweit.
Keine Ware erhalten!
Keine Rückmeldung...nichts!

My Amazon order (from Germany to Czech Republic) was split into three deliveries with different couriers. Two were delivered successfully, but FAN Courier failed to deliver theirs. Their tracking shows “Wrong address,” although the address was correct and other couriers had no issues delivering to it. I’ve had repeated problems with FAN Courier, and this is another example of unreliable service.

Shipped to wrong address, but no solution provided.
Phone support unreachable.
Package - noone knows.

Maybe i'll get it one day.

But surely, avoid this shipping company.
Be aware, they are connected to amazon.de.

Amazon decided to use this company to deliver my order. The first order in December never arrived, which is why Amazon had to refund me. The second time when I tried to order the same item again, the courier was apparently unable to deliver the package because they claimed the address to be wrong although everything else that I have ordered online for the past 4 years has managed to find their way to the exact same address. The only positive thing has been this one person in their customer service who managed to find a tracking number for the delivery but apparently they handed the delivery over to Zasilkovna which seems to be a total disaster.

They don't call before arriving; if I order something at my workplace address they just come and leave it at the security without calling to announce, let alone ask for the pin of the package.

Cea mai proastă alegere sa trimit un pachet, a ajuns la client deteriorat grav.

FAN Courier Brașov: unde coletele vin să se pensioneze, nu să fie livrate. Mulțumesc pentru noua 'viteză' de 3 zile; melcul meu e invidios pe eficiența voastră.

Probabil falimentul o să fie soluția îmbunătățirii serviciilor.

Cea mai slaba firma de curierat din Romania, si personalul call center din Timisoara este foarte arogant si lipsit de bun simt si empatie, nu respecta termenele de livrare , iar curieri nu te suna ca sa preiei comanda si iti vine direct sms ca a fost incercata livrarea si ca nu ai raspuns la telefon.

Probably the worst courier service in whole Europe. 10 different packages spanned around 4 months , not even one is received.

Nu manevrează marfa cum trebuie.Eu am primit un aspirator cu aprox 80%din partea care susține rotile sparta.Cutia parea intacta dar înăuntru materialul care susținea aspiratorul era rupt intr-un colt(scartaietorea).E clar ca pachetul a fost scăpat din mână sau trântit altfel nu se putea întâmpla asta.Am sunat la ei la dispecerat și mi-au spus ca nu se poate face nimic atâta timp când nu am sesizat problema în momentul în care am primit coletul???Adevărul e ca se făcuse deja ora 17 ,nu primisem nici un mesaj ca ar mai veni în ziua aceea și plecasem de acasa asa ca atunci când am primit tel de la curier m-am întors din drum și sub presiunea timpului(eram grăbită sa ajung în locul spre care ma duceam initial) nu am verificat complet produsul asa ca am rămas cu el defect.Ar trebui sa existe o mai mare responsabilitate din partea lor.

OMG, these are the worst on the market! Sent a parcel (mind you, there were notarized documents!), some moron cashier entered the wrong zip code and ended up in some god forsaken dump in ilfov county. Tried to call, emailed them w.zero results. The helpline clerks are certified idiots, never heard a decent explaination, not to mention they' ve done absolutely nothing useful in order to solve the issue they' ve created, trying to blame it on the sender instead!! Thinking of sueing their asses for the horrible experience! Total disgrace, screw this lamey joke for a parcel carrier business!

Cea mai prostă compania de curierat! Primesc e-mail-uri de 3 zile că azi va veni comanda, dar ce sa vezi, nu vine!
Am sunat curierul și a spus ca nu vine în zona doar pentru un singur colet, nu înțeleg, am plătit 17 lei pentru o expediere rapidă și am primit nimic.
Nu recomand!😡

The unprofessionalism regarding to this courier business has to be spoken about and made aware of to customers who are being served from this courier company and to those who are currently facilitating in this business. Objectively, it is inappropriate and extremely unprofessional to lie regarding to one's package first of all. My good friend was supposed to receive their parcel a couple of days ago, was given the number of a specific courier and was told directly on the phone on how they'll deliver it to my friend on the same specific day. However, once my friend made that call the courier lied to them and said how they did not have their parcel with them. Regardless of the amount of places a courier deliverer has to stop by, the main objective of your job is to deliver. If there are problems, it is your responsibility to communicate it to the customer and to not lie. The amount of places you have to deliver parcels to does not justify the lie that was made to my friend who is simply a customer.
To those who are working directly under at the warehouse, as a customer and because you guys are a business. As a business, you guys should rationally consider on providing appropriate hospitality and appropriate customer service. Being vague and dismissive will not get this business anywhere.
Regardless of what those reasons may be, they could've been communicated but to make a customer travel all the way to the warehouse and back because of the miscommunication and due to no communication being made, that is very disappointing.