The Extracare Charitable Trust Anmeldelser 

The negative comments in the other reviews are completely correct. My father has been living in an ExtraCare Retirement Village for just over 12 months and the service provided is completely inadequate. Along with the comments in another review I have also witnessed controlling behaviour from staff. The village my father is in is far from vibrant. Most of the residents (almost 75%) are over 75 with a quarter of residents being over 85. There is very little entertainment (on the occasions there is it is on a weekday afternoon) and the bar is usually closed once the cafe closes. They rely on volunteers for the day to day running of the village, and have very few paid staff. When the Manager and office staff leave (often before 5pm) the residents are alone and vulnerable in the building. There is no security on site despite the request of residents, and the site having intruders on site running amok recently, and there is constant criminal activity in the car park. It is ideal if you need someone to put you to bed, or need a weekly Dementia Cafe to attend (and I fully appreciate there are people that do need this), but if you were hoping for (and are being promised) a more lively and secure environment to enjoy your retirement I would suggest you steer clear of ExtraCare Retirement Villages. Like the other reviews state they are only interested in their profits and are far from the Charitable Trust they pretend to be!

Mum had a fantastic experience at Humber Court, amazing and helpful staff, very kind and they all go the extra mile.
Pity Extracare cannot be given the same praise.
Would not recommend them, dismissive and unhelpful with the issues I had. They are a charity but more interested in money.

RC was employed by Midland Heart who in turn were subcontracted by ExtraCare in Milton Keynes. Both companies were incredibly untruthful and unprofessional and simply ignored complaints and then lied hoping we would go away.

My wife was in a wheelchair and our bungalow was too small for the wheelchair. Our Council said ExtraCare had a ground floor vacancy and the suggestion was we moved there. We met RC who had forgotten to bring his reading glasses and hearing aids so not a good start and I immediately got the impression he was not very professional. He said he would work out the flat affordability later that day and send an email confirming we could afford the property. Only he actually sent his figures about 3 weeks later on a Sunday afternoon. Then he was away receiving hospital treatment for over 3 months, my guess is cancer treatment, so nothing happened for over the first 4 months of our application. He was finally back at work for a single month before leaving employment. Supposedly he never passed our application to anyone so it was simply disposed of. Finally someone else was appointed to replace him who definitely had not been to charm school. She said she knew we had applied but claimed nothing about our application was ever given to her so we had to apply again. How true this was I do not know.

Simple adaptions needed for my wife had to be approved which took a considerable time.

ExtraCare is really care in name only and only cares about making £! Midland Heart is Midland Heartless! I sent complaints directly to the Midland Heart Chief Executive that were simply ignored by him. I told one of the clowns I dealt with that this was pig ignorant of the ExtraCare Chief Executive and he said he would contact the CE to find out why this had happened. Of course he did not. This same person sent me a pathetic email not apologising and conveniently forgetting standard wording saying if the reply to the complaint is unsatisfactory I can take it higher.

So 13 1/2 months after the initial meeting with RC we were finally meant to sign for the flat but my wife was in hospital and died the same week so we never moved. Thanks ExtraCare.

Yet another lie was from the lady who took over from RC and this was after my wife died. We had purchased curtains, carpet tiles and other furniture for the flat. All of this £ was wasted. To get me off the phone R said she would arrange for £2,500 to be paid to me for these expenses. Of course she lied and never confirmed this in writing to me or even told her line manager or anyone else what she had said to me.

The ExtraCare management staff I dealt with cover and protect each others dirty bottoms and they are kind of like a Mafia family. One person employed at ExtraCare in Milton Keynes told me that they have a lot of problems and many people are trying to move out largely due to ongoing problems caused by very unprofessional management.

This is a cut down version of events the full version would be the size of War and Peace.

As a resident of five years now (since it opened), they are totally incapable of keeping services running smoothly, in our village at any rate. We have constant leaks in the building and frequent interruptions to our water system, poorly kept grounds, not enough cleaners, the entire building very shabby after only five years. Given their terrible forced buy-back policy (buying price less 10%, regardless of how long you stay) moving out is not an option. I imagine prisons are better maintained, and eventually you get to leave. We have no choice but to stay.

Excellent store.
But please if this is a charity and people are being charitable by bringing you things Please alter your wording on the board in the Urmston store. THE SCRAWL quotes
"Two bags only No exceptions"
NO Please or thank you?
Again if you take your two alloted bags you are told stick it by the sorting room door.
AGAIN NO Please or thank you
So Rude
The general public you are to are greating money for you!!

I have just spent much of a morning with a resident of one of this company's properties. I do not want to give details of this persons or their complaints which might cause trouble, but I have heard a tale of a controlling attitude towards residents and inadequate addressing of legitimate complaints.