Mon expérience du service client est excellente. Réponses ultra rapides, claires et bienveillantes. J'ai demandé des informations sur un produit et fait une réclamation sur une commande en cours qui a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought the fluttering butterfly cat-toy, which my cat absolutely loved! Unfortunately, he loved it a bit too much & kinked the wire, which made the butterfly flutter less. I emailed customer care an... Vis mer
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Doesn’t work well. Very loud and strong vibration when it does work at the base, it distracts my cat from the butterfly. This is despite it being well fitted into the base socket. Good in theory. Poor... Vis mer
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It worked well and my cat loves it but the wand won’t recharge anymore after 3-4 charges. Spoke to support and have since gone to the cord that came with the wand and seems to be charging ok. Be sure... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Evoset, where we are redefining indoor playtime for feline companions through innovative design and smart technology. Operated by EVOSET PET SUPPLIES INC. out of Mississauga, Ontario, our mission is to eliminate indoor pet boredom completely hands-free while enhancing the incredible bond between cats and their owners. We understand the daily challenges of modern pet parenting. Traditional cat toys are frequently made of cheap plastic, easily tip over, and quickly wear out, creating visual clutter in sophisticated homes. Evoset changes that narrative. Our flagship product, the Evoset™ Smart Butterfly Cat Toy V3, is engineered with a heavy-duty suction base that attaches securely to floors, walls, or windows. It mimics the unpredictable, 360-degree fluttering pattern of real prey to safely trigger a cat's natural hunting instincts—giving remote workers and busy families an hour of quiet focus time. At Evoset, we firmly believe that premium pet tech deserves premium customer care. We take immense pride in our rapid, same-day support team. Whether it is quickly resolving a transit delay or instantly shipping out a replacement part to keep a favorite toy running like new, we stand firmly behind every product we make. Explore our collection of smart play solutions and see why cat parents worldwide trust Evoset to bring healthy enrichment, exercise, and endless happiness to their purring companions.
Kontaktopplysninger
2627 Comet Court, L5K 2S1, Mississauga, Canada
- support@evoset.ca
- evoset.ca
3,8
Bra
27 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer support!
I was having trouble with the wand making a buzzing sound when turned on.
I contacted customer support and they sent me a new wand free of charge.
After connecting the new wand, I experienced the same issue. I told them I was still having trouble and they gave me advice on how to correctly connect the wand to the base.
After that it worked much better.
7. september 2026
Svar fra Evoset
Thank you, Nancy! Glad we got the wand seated properly in the end — enjoy the quiet playtime! 🦋 — The Evoset Team
My cat loves the Evoset wand
The cat wand is really good, my cat loves it. Technical support was quick and helpful
17. august 2026
Svar fra Evoset
Thank you, Avis! Happy cats and quick support — that's exactly what we're here for. 🦋 — The Evoset Team
Amazing realistic butterfly!
I'm only giving 4 stars because of the base. It would be so much better if it was reusable but the sticky unsticks pretty easily. We are using it as a handheld toy now and the cats go crazy for it.
12. august 2026
Svar fra Evoset
Thank you, Colleen! Quick tip for the suction base: rinse it under hot water and let it air-dry completely (don't wipe it) — it sticks like new after that. Happy handheld hunting! 🦋 — The Evoset Team
Product great cat still not o much
Product great cat still not interested unless I am holding toy so great when I am involved
31. juli 2026
Svar fra Evoset
Thank you! You're onto the real secret — a few minutes of play together turns it into their favorite hunt. That's what it's made for. 🦋 — The Evoset Team
Good service, but replacement doesn't work
Your inner wire replacement wands do not work! Too noisy and only spins up not side to side otherwise happy with the support and product! Romeo loves them!
31. juli 2026
Svar fra Evoset
Thank you, Michelle! Sorry the replacement wand wasn't right — please email us at support@evoset.ca and we'll make it perfect for Romeo. He deserves the full side-to-side flutter! 🦋 — The Evoset Team
Svar fra Evoset
Thank you, Tracey! "Brilliant hands off toy" — that's exactly what we built it for. 🦋 — The Evoset Team
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