Wrong Shipping Address
I canceled my subscription but apparently they decided I needed another order. I got the alert from my bank and also see they had my old shipping address. I immediately updated my mailing address to my new one and emailed their customer service. No reply but 3 days later I got a shipping notification to my old address. Finally someone responded and said they'd ship me out another package to my new address. DHL tracking showed it going to my OLD address! Contacted them again and they apologized. They confirmed my new address again and sent me tracking info. A week later I saw my other deliveries were marked return to sender and my new order was a failed attempt to deliver to Wood, UT (I live in Arizona) Today I got an email saying my package was delivered...to Wood, UT!!!
I contacted them again and this time only AI responded telling me that I had received my package in my correct city on October 9th even though all my correspondence was after October 9th. AI said I could return the product with an explanation as to why Im returning it using their 30 day money back offer! I can't return what I never got and Im out 36.00. I threatened AI that I was filing a report and never heard back. Complete SCAM!








