Everlane Anmeldelser 

I recently placed an order and noticed that shipping had stalled over a period of several days. I contacted Everlane and explained that my order was time sensitive and needed for a particular commitment.

I received a very prompt response and the offer of a replacement shipment on an express basis.

Whilst we're definitely cutting it fine so it is fingers crossed the replacement arrives, I don't think there's any more Everlane could do! The response was efficient, personalised and over and above what many retailers would do in similar circumstances.

I appreciated the kindness. Thank you!

Lost a package and offered zero resolution. Told me to keep waiting. I called ups and they said a package was never received, which is what tracking says. UPS says if it was sent, Everlane could ask for it to be reoruted back to them. Everlane refuses to do it. The response is to wait and let them know if nothing shows up. A refusal to escalate. To call UPS or to try anything but hold your money.

I ordered over $1000 of merchandise and paid for express shipping. It has been 4days and they continue to promise that my order will ship that day, and it inevitably does not ship. Will I receive my order? Who knows! Garbage.

Their customer service representative was unhelpful and slow to respond. I ordered a pair of jeans and they were automatically sent to my old address. I sent a message to their customer service team within 24 hrs and was told that they were contacting the warehouse team to update the address. I did not hear back for an entire day, and after reaching out again was told they were still waiting on a response. I received an email letting me know my item had been shipped to the wrong address. Only then did they respond and say oh yes we are unable to edit it. Very disappointed. I feel like if someone took the extra step to follow up on my request I would not have wasted money.

**An update on my experience: Everlane reached out to me and worked to resolve my concern. Trish and Denisse both took the time to follow up and ensure my order was shipped to the correct address. I very much appreciate their willingness to follow up.

The website is horrendous. The items in my bag disappeared twice. So I had to go through the whole webpage to find the items I wanted. After 45 minutes of looking and re saving everything I had a few items in my bag, entered my details and card details went to pay and it states ‘bag is empty’. I took that as a sign not to buy anything!! What a waste of 2 hours of looking!!

What happened to the high standards?! I feel absolutely scammed out of my money. I ordered the same puffer coat I got 7 years ago and legit got a trash version of it. Shame on you for selling faulty product and taking people’s hard earned money.

Ordered a pair of 'Dream Chinos' in the sale. Item was posted from the US to the UK, all duties included in the price so there was no hassle upon import. Fit is fantastic, relaxed and comfortable. Shipping took about 12 days, which although longer than the shipping companies estimated delivery is still pretty great for the price and the fact it has to come from the US to Europe.

I'd definitely buy from here again, and in fact am already eyeing their 'No-Sweat Sweater'.

Before I bought a pair of shoes, I asked a Chat rep at EVERLANE how the shoes ran size-wise. She recommended I buy a 1/2 size larger than my normal size so I did. The shoes couldn’t be returned, which I knew at the time of purchase, so when the shoes arrived and were too big I immediately asked if I could exchange them for the exact same style in my correct size. A flat “no” came back.

Out of four items I purchased I’ll be sending most of them back. Styles were not as attractive on as they looked online. Too bad because I was hoping EVERLANE would be my new go-to for wardrobe pieces but after this experience I won’t be shopping at EVERLANE again.

1/17/25: i upgraded my Review level after I heard from a different EVERLANE rep who said she would allow me to exchange the shoes for a different size. That was a nice surprise and renewed my faith in EVERLANE as a company that delivers attentive customer service.

Not sure why Everlane is the only company with so many shipment issues. My package for all the Christmas gifts were lost in the mail and when I ordered a replacement two weeks ago, I still don’t have an estimated arrival date. The status keeps saying the carrier is awaiting your package. What happened to everlane?

Everlane doesn’t deserve the one star. The Air Turtleneck is awful. I complained with pictures and JD dismissed me. Terrible customer service! The material is lightweight but, cuff and bottom hem were puckered where sewed. I can’t identify what they did to the mock. Save your money and order from Madewell or LL Bean for cotton tops.

Sizing was completely off and then I was unable to even exchange for a different size - don’t order from here!

I placed an order on December 18th (Christmas gifts) and my credit card was charged. I have not received the order (it's Dec. 28), and there has been no confirmation or notice of shipping. There is no customer service number. Very frustrating.

The company charges for shipping. I paid for 5-8 day and it took almost 3 weeks to arrive. I called the company before I left town and all the rep said is “you can track it yourself”. Now I am sure i will have to pay for return shipping when I get back to town. And by town I mean nyc so imagine how late it would be if i lived in a rural area!

I love Everlane, refer my clients to Everlane, and to be fair, I maybe should be leaving this review for Deliver Direct/ SmartKargo, who Everlane used for shipping my order. But I placed my order on Nov 29, it shipped out the 2nd, sat at LAX from 3rd-12th, went out to be delivered to me on the 15th. I was home all day and get a text from the delivery driver that he was unable to gain access to my building and would have to come back… had he texted me prior to leaving, I could have simply opened the door. He messaged me back a day later saying he’d come in 1-2 days. That was Monday and it’s now Friday. Nothing. I’ve been in communication with Everlane customer service and the only solution has been to cancel my order, but that doesn’t really feel like a resolution! I reached out to them yesterday to give them the current status and while I did get an email back today, it was to tell me they were going to speak with some department and get back to me and I highly doubt I’ll be hearing from them today since it’s 7 PM. Anyway. This is just kind of frustrating. Everlane needs to rethink this shipping option because while I realize it’s the holidays, all of my other purchases a made after this order have arrived a while ago!

Horrible quality. I’ve bought Everlane since 2014 and the quality now is completely different. They switched to a factory in Vietnam instead of Italy and the quality is not even worth the shipping cost. My shoes after 5 wears the bottom completely started pealing and shows cardboard underneath and the leather is deep creases like I’ve had them for decades. Not recommended!!

Awful customer experience. I placed a large order as part of their Black Friday promotion that included Christmas presents for my husband and sisters. The order was taking longer than usual, but everlane assured me it was on the way. It wasn’t until 20 days after I placed the order that they finally admitted it was lost. We are now so close to Christmas and I need to replace all of the gifts last minute. To make it right they offered me a 20% off promo code. What a joke considering Black Friday was 40% off. Never buying from them again. So disappointing.

Ordered at Everlane for the first time on 12/2/24. It is 12/17/24 today. Still waiting for my package after 2 weeks!! Btw, who is this carrier called Smart Kargo?? Never even heard of them. The worst and the shadiest carrier ever and I am so disappointed with Everlane!! Everlane customer service is horrible, too. Excuses, excuses, and excuses!! It’s the holidays blah blah blah..I ordered from numerous online places right before and after I ordered from Everlane and none had shipping delays. They all arrived within 3 to 7 days and even the orders from outside of U.S. They all used reputable shipping companies like UPS, FedEx, USPS, and DHL. I can’t even rate the quality of their clothing because I never received my package! By the looks of their delivery and customer service, I am sure it’s cheap manufactured product that they don’t care to get lost or even get delivered to their customers. If I don’t get a email reply or a full refund from Everlane, my next step is to dispute the charges via PayPal. Ugh..what a headache!

I ordered on Dec 1/2024 and the product has not even left their warehouse. So much for that Xmas present. I received a parcel from Denmark in 4 days after I ordered on the same day Dec 1!

Ordered a sweater for xmas on 12/2. It is 12/16 and no product. They said it could be another 2 weeks. That doesn't help, it was a gift.

Offered to send something else, umm no. Gave me a partial refund and had to be nasty to get their crappy shipping refunded.

I have ordered from Everlane using two emails in the past.
I had one email before I got married, and one email after I got married and a name change.
My husband installed a random email generator to prevent spam/phishing emails and companies from selling my information. When I ordered from Everlane, the computer program randomly filled in an email that would be forwarded to my real email. If any company sold my information, I would know which website sold my information.

I was charged on December 1 for an Everlane order.
I paid my credit card already.

2 weeks later, I had no order confirmation or shipping email or anything. I reached out to support, and got the reply that the order was frozen because I ordered from multiple emails.

From my understanding, I was charged for the order, I paid for the order, and the order was never sent.

Please refund and cancel the order.
Please delete all my emails associated with Everlane.
I don't feel comfortable purchasing from Everlane again because of this experience.