Everlane Anmeldelser 

*** UPDATE: ***

I am updating my review as I have been contacted shortly after this review was posted and they issued a full refund for the undelivered items. I have updated my rating from 1 to 3 stars to reflect this resolution.

The most unsettling part of this experience, and a serious warning for others, was that my entire order disappeared from my account history while I was trying to get help. This is not a small glitch, it’s a critical failure that makes you suspect fraud, as if the company is erasing the record of your purchase. The company cited a website migration as the cause, but the result for the customer is a complete breakdown of trust.

While I'm glad the financial aspect is settled, the overall experience wasn't great.
--------------------------------------------------------------
*** INITIAL REVIEW: ***

Be very wary of ordering from Everlane. My order (r546456625) arrived with only 1 out of the 3 items I paid for. I immediately contacted Customer Support and was told they were "looking into it." I never heard from them again.

To make matters worse, the entire order has now been removed from my order history on their website. They took my money for three items, sent one, and are now acting like the purchase never happened. This feels like a complete scam. Very unhappy customer over here!!!

My experience with Everlane has been the worst I’ve ever had with an online store. They suddenly put my account “on hold” and canceled my order without telling me! Just imagine how serious that is... I had to ask “what happened?” before they had the “decency” to “explain.” Even though, the sizes I purchased were still in stock, once my account was frozen those sizes disappeared extremely fast and I could no longer buy them. Really strange, right?

Their excuse? They claimed there were “multiple accounts with the same billing information.” Later, Everlane themselves forced me to create a second account: new email, new credit card, and new billing address, just to complete my purchase, and then punished me for it again. They humiliated me and did the worst a company can do: they wasted my time and gave me nothing in return.

Because of their arbitrary decision, I lost an entire day dealing with this situation, suffering severe stress, anxiety, and frustration while my order was canceled multiple times without reason. Instead of verifying my identity or solving the issue, they blocked me completely, refused to remove the hold, and even refused to delete my data. I no longer trust them and don’t want to have anything to do with a company that still keeps my personal information against my will and especially after what they did to me.

Everlane creates its own problems, blames the customer, and causes unnecessary stress. They treat shoppers with suspicion, deny access without due process, and refuse to respect data privacy. I strongly advise against trusting this company with your money or your personal information. They don’t even know how to properly use a security system or verify the facts before punishing their customers.

They're saying just email them but don't provide email address! Nor is there an Unsubscribe button! I want to STOP all further emails from Everlane and finding such terrible reviews Im determined never to purchase anything from this site. Please Unsubscribe me immediately

TOTAL SCAM - items never arrived.

Spent a month waiting for items that never arrived. Spoke to Everlane on live chat and email and they reassured me they’d sent the items but it was out of their control.

When the package turned up three items out of five were missing. Everlane have refused to do anything to help and just blame the courier.

It’s a total scam and their customer service people are horrendous.

ATTENTION ARNAQUE COMMANDÉ LE 5 JUILLET NOUS SOMMES LE 23 JUILLET TOUJOURS RIEN REÇU ET NE RÉPOND PAS AUX E-MAILS

Order number r460024244 not shipped!!

I ordered the item weeks ago, as the predicted arrival date wasn’t too long. As no package arrived then, I checked tracking and it had been delayed by a few days — which is fine. Now, there is NO tracking information at all! This is incredibly stressful as it is not a cheap brand. And customer service has been abysmal. I would not recommend ordering from Everlane for this reason!

UPDATE (august 19): Everlane support asked for 3 weeks to sort out the issue, it has now been over a month and the parcel is still in a different continent with no indication I will receive it. Need a refund! This is an expensive brand yet their handling of shipping is abysmal.

I ordered the Mariner tank tops, which are advertised as organic cotton. The material actually feels like woven plastic and the medium is sized like an extra large. I am still waiting for an email regarding my return. I’d never order from them again.

Order number m053722442

I placed my order on 3rd June and paid $177 and have received nothing. My order tracking said that it was delivered to Ireland and then it said that it was in Canada. I messaged the company and they said that they would send out a new order. A week later it has not been shipped. I cannot access many parts of the website e.g. chat as it seems to be blocked. I will never order from any internet retailer again without checking the one star reviews on Trustpilot (the 5 star reviews are always fabricated).

They have the worst quality shoes. I bought a pair of sandles, wore them for one summer and the literally broke in 1/2. I told their customer service and they did nothing to make it right, which makes me also question the ethics of the entire company. Horrible.

Absolutely terrible products. I have a tote bag that I change out with many other bags, so it hasn't been used more than a few months in total, and the handle is so badly worn it's about to snap. The rest of the bag is in good shape, but that doesn't really matter once the strap snaps and I can no longer use it. Of course it's out of the return/refund timeframe and they basically said "too bad." These bags are fairly expensive for such poor quality. Buyer beware.

Edit: I was not expecting a refund or replacement. I sent photos of the bag which is in good condition. It's very obviously a bag that was not carried a lot. However, one strap is shredded, falling apart, and is about to snap. There should be an option to have this fixed. This bag has only been used a total of about 3 months. I have bags I've owned for 30 years and have been used much more that look like new. These Everlane bags are garbage and way too expensive to wear out like this. They have 2.1 stars for a reason.

The medium size that I ordered was more like an XX large. The return cost me $7.00. The low price of the purchased items was not worth it since I had to pay $7.00 to return it. Given the return cost and the huge size of the shirt, I wouldn't take a chance on ordering anything from Everlane again.

My partner and I have purchased ~10 different tops from Everlane (mostly shirts, overshirts, etc.) and we've been really impressed with the quality.

Likewise, the company did a great job sending out shipping details / getting the order to us promptly.

Very impressed, and will be getting more clothes from them again in the future!

In May 2024 I’ve ordered a pair of black modern loafer I’ve men having on my wishlist for years for they came at a price of 160EUR (+import taxes for orders from USA).

Since I really wanted them for a long time I was thrilled to open a package and find them to be exactly as perfect as I imagined. I wore them seldom, mostly in office or indoors generally. Seldom outdoors and even then on some short walks like meeting my girlfriend for downtown coffee (and taking a cab to get there and back).

In past year, I’ve also spent 4 months on sabbatical in my small hometown and didn’t pack the loafers with me for I find them to precious to ware them there.

You can thank imagine my shock when yesterday, May 15 2025 I found a whole in them, on the the side where leather is sewed into the sole of the shoe (!!!).

When I contacted to express my utter shock, and attached photos (including the one of my foot to illustrate that I do t have deformed toe that might have pierced out) replay was : it’s an ware and tears issues.

And obviously, it is. For they are producing shit-of-a-quality fashion that only serves purpose to pollute this planet.

Shame on me: I should have read the reviews here - there’s a reason they have 2.1 review.

It has been two weeks, and
I can't find my order when I log in on my computer—it keeps saying there's no order history. However, I can see the order when I log in on my phone. Additionally, I never received an email confirmation for my order, even though I’m receiving all their promotional emails. Isn’t that strange? And, there is zero customer service. Had I known, I would have never order anything from them.

I have an order which has not arrived in timeframe , already seven days late . Tracking has not been updated for two weeks and had no replies from e mails or messages. Non existent customer service . … appalling !
Everything is automated and absolutely no customer satisfaction. I would not recommend.

I bought a pair of pants. 3 days later, I still haven't received an email that they are being processed for shipment and I discovered that they are on sale. I contacted Cust Serv to request that I received the sale price on the item. The reply did not address this concern and only said it may take up to 3 days to receive the confirmation email. It is now 4 days. Very dissatisified

I purchased the Everlane Felted Merino Half-Zip Sweater on November 30th, 2024, during a sale for €116 (approximately $131.76). The original price at the time was €194. While the initial feel of the 100% merino wool was pleasant and completely itch-free, and the fit was excellent, the quality has been significantly disappointing, especially considering the price point, even with the discount.

Despite wearing the sweater only 2-3 days a week for roughly 4-6 hours at a time and being careful to avoid any activities that could damage the fabric (such as physical exertion or gardening), noticeable pilling began to appear around mid-December. I took extra precautions to minimize friction against other clothing, yet the entire body of the sweater is now extensively covered in pills.

Based on this first experience with Everlane, I cannot personally recommend this brand. For anyone considering purchasing this sweater or other Everlane items, I strongly advise you to reconsider and conduct thorough research beforehand. This experience has highlighted a significant issue with the durability of this particular garment and may save you from a similar disappointment.

--- EDIT ---

Following this review, Everlane's customer support promptly contacted me to address my concerns. After I provided photos of the pilling, they offered a full refund for the sweater, and I was even able to keep the garment. I appreciate their willingness to take responsibility and provide a satisfactory resolution in this manner. While my initial experience with the sweater's quality was disappointing, their customer service response was commendable.

Quality clothes and great customer service. Best button up for women that I’ve found.

Edited: Very nice, fast & helpful customer service!
I ordered a jeans on sale and got a product that already had signs of usage on the denim at the pockets and the bottom of the pant legs - like the jeans had already been worn for a few years (very thin, worn and ripped denim...and it wasn't actually supposed to be that type of style). I accepted this initially because I was told "no returns on final sale" but then after only one day of usage, the jeans ripped apart on day 2 - right at the crtch, a tear about 8 cm long (I was just walking around in my kitchen when it happened, not exactly doing the splits or the like). I'm really disappointed and sad because the jeans were actually a great fit, if a bit loose (but I preferred that) but the material was so poor. It doesn't matter that it's a sale, please don't sell sub-standard goods.
Usually Everlane clothes are a great fit and of very nice quality & I've never had a bad experience before.

I still have not received my order after a month. Terrible service. Would not recommend.