Euro Parking Services Anmeldelser 

I received a fine letter for parking that wasn’t me and I appeal it but they didn’t accept without any reason only they answered “ the Parking Charge was issued correctly for the following reason(s) “

I contacted them from their website but they didn’t answer.

I contacted them from Support Team on their website with the message centre on the right of their website but after sending my information they disconnected and didn’t answer

It’s one of the terrible customer service and website. Only they think about taking money 😐😐😐
No answer no email or phone contact number on their website

❗️answered that invited me to get in touch but HOW??? 3 times I filled email contact but nothing answered, 5 times I contacted via message from website but between conversation you will go away even I tried to send my documents but it not works ❗️give me one email address here if you are right.

Further to a previous review of this despicable company I have recently found out that the site in which I received a PCN for did not actually have planning permission to erect the ANPR camera, clearly this company and their clients have no regard for the law and are quite happy to obtain fines unlawfully - Out of principle I am taking advice from a planning solicitor, this new information, is to me, a declaration of war. They cannot keep getting away with it.

I recieved a parking charge. So I decided to contact the resturant directly to cancel however they didn’t. I was a customer there and they didn’t after telling me theyd cancel it 5 or 6 times. Now I’ve received a £160 fine or threatened to be taken to court. I’ve done nothing wrong. I’ve lost my job recently and am very stressed. This is a joke. I have all the proof.

SCAM,SCAM,SCAM,SCAM COMPANY!All reviews are negative and you're asking for more details????Are you joking???you should start to publish all details what you're doing!!!
Update: despire that all evidence photos sent to prove that inadequate signs in place,yellow cross lines faded and not visible,public road is not privat land rejected appeal and the best part:We are satisfied that the Parking Charge Notice was issued correctly and that sufficient attention was brought to the driver with regards to the terms and conditions enforced. In light of the aforementioned, your appeal (representations) is rejected. We will not accept any further appeals.
We have now extended the discounted payment period by 14 days to allow you time to pay the discounted settlement amount. Please now make payment of £60.00. We must advise you that once the discounted settlement rate passes it will not be offered again. If you believe this decision is incorrect, you are entitled to appeal independent appeal services to the In . In order to appeal, you will need your Parking Charge Number, your vehicle registration and the date the charge was originally issued. Appeals must be submitted to the within 28 days of the date of this letter. However, if you choose this option your Parking Charge will automatically increase to £100.
Unbelievable!
Appealed trough independent appeal services.
And your chat bot is not working so please don't lie to people at first place!

Is this company part of a scam organization? My husbands card has been used fraudulently after paying a parking charge, We were unable to get back to our car due to my husband falling and breaking his arm and we were fined £60.00 for extending our stay. Our comprehensive evidence was refused and we reluctantly paid the £60.00 fine.
Strangely, when my son collected our car from the car park the payment machine was not working.
Use car parks managed by Europarks with great care as they or their parking payment machines are set up to defraud customers. If only ZERO review marker were available!
Your chat box system is pretty rubbish to say the least! I went through this option around the time of my complaint and I even spoke to one of your advisers. He was helpful and kind to be fair but the only option he could give me was to send all the evidence by post to head office even though all the information had been sent in via email.
I'm still shocked by the appalling service and subsequent tactics and I can see from the reviews thing are still just as bad.

I received a final warning from Euro Parking Services out of the blue, I had never received the initial notice they claimed to have sent. When I asked for proof, they simply emailed me a copy of a letter but provided no evidence it was ever posted. That’s not how legal notices work.

The alleged “offence” took place at a location where signs were unclear or nonexistent, and I was only there for 7 minutes, well within the 10-minute grace period outlined in the British Parking Association’s Code of Practice.

When I raised a formal dispute, I was passed between Euro Parking, Empira, and now Gladstones Solicitors, none of them taking responsibility, and all ignoring the fact that I never had the chance to appeal properly.

I even tried calling, no one picks up. It feels like they’re set up to bully people into paying regardless of fairness or legality.

This experience has been stressful and deeply frustrating. I would never recommend doing business in a place “managed” by Euro Parking Services, and I encourage others to speak up when treated unfairly

I received a parking charge notice at Birmingham Coach Station as I was dropping my son off to get his coach back to his mothers, he has learning difficulties and suffers with anxiety so I have to stay with him until he boards the coach, on the day in question (31/05/2025) the coach was delayed due to 3 fatalities on the M5 which caused me to overstay in the car park by 15 minutes and 17 seconds. I made an appeal stating these facts and under the equality act 2010 and mitigating circumstances pertaining to the delay, feel EPS should have cancelled the PCN, instead I got an automated response saying 'we took into account the representations that you made in support of your appeal as well as evidence which was submitted'. I know it was automated as I didn't actually send any evidence at this stage. I feel the company scaremongers people into paying with threats of court action and doesn't actually look at initial appeals, they wait until you have to get the IAS involved, which automatically increases the charge to £100 if the appeal is declined. They do not take into consideration events beyond your control. I understand they are a business and businesses are there to make money, but they shouldn't be so heartless about it.

Update:
I had a reply from EPS telling my to use their chatbot to investigate my appeal in more detail, I did this and went round in circles with 2 different people telling me they can't cancel the charge, I spent 4 hours on the chatbot in total, here is a small excerpt from the chat...

Support team:
I have reviewed your case; unfortunately, I am unable to cancel this charge. However, you do have the option to appeal through the IAS.
You:
Could you tell me the reasons why you cannot cancel the charge please?
Support team:
As this decision was made by a different department, I am unable to provide you with a reason.
You:
I don't understand, I thought you had reviewed the case yourself, if you have reviewed the case as stated above and told me you are unable to cancel the charge, you must have a reason from your case review?
Support team:
Based on my review, your appeal was declined due to an overstay.
You:
But have you taken into account the reason for the overstay due to mitigating circumstances out of my control?
You: also said you can't give a reason as that is a different department and then when questioned given a reason, that is odd do you not think?
Support team:
You may contact us at 0845 121 0065. The relevant department will respond to your enquiry and aim to provide a satisfactory resolution.
You:
That is the same number you gave earlier which you told me doesn't have the authority to cancel the charge, the satisfactory resolution for me is for you to cancel the charge without me having to call someone else if you would be so kind please?
Support team:
Please note that we are not authorized to cancel the charge.
You:
Who is authorised please?
Support team:
You may submit a formal complaint, and the relevant team will review your case and respond accordingly.
As per our complaints procedure, all complaints—including those related to transfer of liability—must be submitted in writing to the following address:
*Euro Parking Services
Office 2, 51 Pinfold Street
Birmingham, B2 4AY.
You:
Can you get someone from the appeals department then please? I still don't understand why you reviewed my appeal if you do not have the authority to cancel the charge and then lie that you can't give me a reason, then give me a reason why you can't cancel the charge and then tell me you don't have the authority to cancel it.
Support team:
Please understand that the Appeals Department has thoroughly reviewed your case and provided their response based on the information and evidence available. However, they do not have the authority to cancel the charge.
We have already given you the options to:
Appeal the decision,
Submit a formal complaint in writing, or
Contact us directly by phone at 0845 121 0065 for further assistance.
At this point, these are the appropriate channels to pursue your concerns.
We appreciate your understanding.

From what I can tell, the appeals process only exists as a box ticking exercise so they can say they follow the 'rules' of engagement with the victim of their charges.

They do not care about mitigating circumstances, only about lining their own pockets.

Worst experience ever, I wish I could give them 0 stars. Illogical reasons, zero understanding of the issue and just looking to rob money from people.

Absolutely unacceptable experience with Euro Parking.
Received a fine by post on 27th May with a payment deadline of 28th May — barely any time to respond or seek clarification. Tried to contact them immediately, but their 'live chat' was not working, and there was no other way to get in touch. No phone number, no email, nothing. Left with no choice but to pay without understanding the reason for the fine.

This is not how a responsible company should operate. If I could give zero stars, I would. Extremely disappointed with the lack of transparency and customer support.

Absolutely disgraceful outfit part 2!

Another review by the same person as the last one - ref Tutor World Hall Green Birmingham.

You are not interested “looking into my case further” one bit - I got an email response stating that “by paying the PCN I have accepted liability” - case closed!!

Anybody that reads this - DO NOT PAY ANY PCN’s TO THIS VILE, IMMORAL EXCUSE FOR A BUSINESS!!

Fined 4 times over 4 days for parking next to the petrol station on a bit of ground you could fit two cars on I was using the shop next door! Euro parking says it’s for customers of the service station! It’s a tiny petrol station in a village! Not an serivce station!!!! No clear signs saying no parking! I am now having to get a motoring solicitor involved as all my appeals are being dined and demanding full payment £60 a time! No contact number for this company! What a they do give you on the online chat is a number to pay the fine! Bogus fines from a company making easy money scamming drivers! Not even a discount if paid within 14 days like most councils and private parking company’s!

Scammers, bad company ever.

Absolute thieves! Parked outside a closed shop for 2 minutes and fined! The fact that the government allows companys like this to operate in such a way is shocking!

I was charged for parking as I was trying to turn. I couldn't find a place to park on the road. There was no clear signs and it was dark. I was fined and on a church entrance of all places. Be mindful at Bexleyheath Methodist Church. You are charged for entering regardless if you are not parked.

this company is the worst company in operation the 100 pound fine for stopping 1 minute 31 seconds is an absolute joke its this company that gives the industry a terrible name fines that are ripping people off disgusting is the only way to describe how they operate

Charged £100 for an 11 minute duration for parking in my authorised assigned spot at work. Appealed the PCN which was instantly rejected as my vehicle is 'not authorised'. Both myself and my boss spoke to the security team who monitor the car park and they admitted they sent the PCN by mistake and can't withdraw the ticket but Euro Parking Services refuse to accept the appeal and have given me a very generous reduced rate of £60.

Hardly worth a one star!
I was given a PCN for stopping my car to check a warning light on the dashboard which was related to a problem with tyre pressure. I resolved the tyre pressure issue before resuming my onward journey. This took less than 10 minutes in total but I still received a PCN. I appealed, naively assuming that safety would take precedence over the desire to make more money. Appeal was dismissed with apparently little consideration. I then followed the online complaint process and unfortunately discovered that Euro Parking Limited do not even have the courtesy to follow their own process. No response received despite sending two complaint letters.
Euro Parking Limited are an absolute grace who obviously put making money ahead of safety!

Please do not use car parks managed by this company!
We arrived at 15.15 at the Parade Shops in Shresbury and queued to pay at the machine. Euro Service Parking fined us £60, refused our appeal with the evidence of payment, tells us that we can't appeal again and will up the fine to £100 if we take it further. This is robbery, and we are prepared to go to the tribunal for these practices. Please, please do not get caught out. They replied asking to use the chatbot. This chatbot is useless. If you type "complaint" it shuts you off. Absolute rip off! :(

No clear signage, no clear boundaries from where public highway ends and private land begins. Cctv that breaches regulations. Appeal submitted and rejected with no reply to the questions raised in the appeal. They will then send out their standard reply to this review. Read all the reviews,we can't all be wrong.

Got fined for the few minutes it took me to walk from the car park with a disabled friend into the pub to register my vehicle. Appeal denied. See you in court then.