Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
A health and wellbeing company with over 15 year of lived in physiotherapy experience. Regain strength after a difficult surgery, manage arthritic pain or reclaim your independence. Our knee supports are one of the highest-rated supports in the UK and we offer a 30-day satisfaction guarantee on all of our products. Feel the benefits or your money back.
Suite 101, 6 Queen Street, HD1 2SQ, Huddersfield, Storbritannia
2,5
10 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
i ordered 2 knee supports.
what i received is shocking: item isn't the same size as described, quality is very poor, no supports on sides and to return i have to pay out of my own pocket.
Avoid!
One star is a star too many. So, they sent the wrong item - mistakes do happen. But given the fact I bought from the site in the first place, suggests I might be mobility challenged? In fact I am registered disabled and they want me to return the wrong item BEFORE a refund is given!? Customer service, anyone heard of that? Cost of Living Crisis, anybody? Since when has it become acceptable to cock up and expect the customer to be (in this case), utterly inconvenienced and discriminated against?
The emails back and forth have been laughably bad so far - they even asked me what my specific problem about being sent the wrong item was!
I don’t hold out much hope for a good outcome so I shall get PayPal involved but honestly, just avoid these cowboys. There are plenty of better run rodeos out there.
Update
I provided the confirmation and it is not true that I didn’t purchase insurance as the tracking number is shown as FWYC4956026GB I also send the post office confirmation from the tracking which stated that the parcel was taken to Vernon Road for you to collect. If the machine doesn’t charge then we have a useless piece of equipment. The replacement also wouldn’t charge. You are a small business and I am retired on severe mental health grounds so I had to post back when I could afford the £9.95.
Your representative stated the below and never mentioned the timescales you have decided to introduce see below
Hi Margaret,
Apologies on the delayed response. I have been discussing the options of what we can do with Misha,
Are you able to return both items to the following address, (I will list below) where both products will be fully investigated as to why they aren’t working.
Once we receive the items We can either, send you another item which we will test and make sure it is of full working condition before shipping, or we can offer you a full refund?
Please let me know how you would like to proceed.
Please send the items to the following address withheld but available upon request
Hi Margaret,
Yes, if you could send me proof of postage once you have returned the items to us, I’d be happy to reimburse you the cost of postage
kind regards
Leanne
Again the above made NO reference to timescales
Once we receive the items We can either, send you another item which we will test and make sure it is of full working condition before shipping, or we can offer you a full refund?
Please let me know how you would like to proceed.
If I could give a zero I would. We bought massage gun, stopped charging so got in touch and company sent replacement. This one wouldn’t charge and plug overheating so got back in touch. Told to send both back for testing and postage costs would be refunded. Now told items never arrived and the tracked postage confirmation not sufficient. Now quoting policy that lifetime guarantee is not given and nothing more they can do. So despite one representative agreeing to all this they have now done complete U turn. We are left with no machine now despite only having it a year
I bought a double XL knee brace and it was very quick and easy to order Problem it is good quality
Made to feel welcoming and relaxed.Arrived 30 minutes early, was given mug coffee, nice gesture everything fully explained, more than satisfied with treatment I received.
I ordered insoles from them. When they arrived they were damaged. I wrote and asked. They told me to return them. I did so 12 July. It’s now over a month and no replacement insoles have arrived. I will now claim my money through my credit card company.
I ordered an item from Essential Wellness on or around 20th May. It is now Jun, and despite a number of follow-up emails I still have not received my order. The company have now stopped acknowledging my emails and I have no idea what happened to my order, despite payment being made by debit card at the time of ordering.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
