Enthuse Anmeldelser 367

Rishika was very clear, prompt and friendly with the help I received - My issues were sorted straight away. Thank you !

Danielle Taylor helped me to resolve a login issue with the new authentication approach due to start on Monday 17th November. She was very supportive, personable and although there were a few technical glitches along the way, Danielle gave me the confidence that she would ensure everything was resolved. Great service and much appreciated.

Rishika, from Customer Support responded really quickly when we had an error with Stripe that caused donor payments to stop. This was important to us and another method was set up really efficiently. Plus, we've had advice and support setting up the new identities to log into the new system safely and efficiently. Thank you!

I couldn’t close my fundraising page but after contacting the support line, Danielle Taylor got back to me very promptly to say she had done it for me. Very grateful!

I had a fantastic experience with Enthuse. It's a new platform for us and the level of personal support has been amazing. A special mention to Rishika, who was absolutely brilliant and so helpful. Her friendly and knowledgeable approach was greatly appreciated.

Contacted Enthuse regarding a change of surname on my fundraising page and this was done immediately with the help of Danielle Taylor. Thanks Danielle for being so fast and efficient and for getting straight back to me to confirm my request had been actioned.

Excellent response time, Danielle Taylor was more than helpful in sorting out my error in setting up my fundraising page.

I noticed that I had been charged twice for a charity donation I had made on the Enthuse website. I contacted the support team and Danielle Taylor was amazing! She tracked down my transaction and worked out that not only had I made a typo on my email but also I had set up a regular payment. Danielle sorted this all out and didn't make me feel like an idiot.

Fast, efficient, helpful and friendly service from Danielle Taylor in resolving a website hiccup. Very pleased with the service

I had to contact Enthuse to remedy a Charity page I had mistakenly opened , Danielle Taylor responded positively very promptly with a friendly and effective answer

Danielle was quick to respond, gave clear instructions and was very friendly and helpful.

I had a really helpful and fast experience dealing with Danielle Taylor who supported my query really well.

We recently made a donation after our friends recent passing. Unfortunately we made an error on the online donation when writing a personal message. I emailed enthuse the problem and thankfully Danielle Taylor corrected my error at great speed.
She made me feel at ease again, after a restless night thinking about my online error, with her kind words in her reply to me.

Losing a loved one is always hard, but when you have someone with respect and empathy helping you it makes a huge difference.

Danielle Taylor was very helpful thank you :)

If I could give no stars I would. As others have written they ask you right away to help with processing fees! Whatever, came out to $12.50, I didn’t mind! A few days later I look at my bank statement and I see $152 instead of $112(original donation was$100). Anyway complained to enthuse and they said it wasn’t them it must be the bank’s fee. Call my bank and they said absolutely not. No transaction fee for a donation. Put in a dispute even though Enthuse was still claiming they didn’t do it. Well the bank went after them and I received my $40 back! It was Enthuse and no apology offered. Be very wary of them! It’s a shame because it’s a great cause!

I was unsure about the security of paying a donation to a site I did not know, but everything went well. Thanks to Danielle Taylor at Enthuse for being so responsive and helping me when I had problems paying by card. The site was simple to use.

I had a very speedy response to my query from Danielle Taylor. She gave me all the information I needed in an efficient and very friendly manner. Thank you.

I’d highly recommend enthuse as a platform for fundraising
In my case it was for prostate Cymru
Danielle Taylor answered my query professionally and promptly
Highly recommended
Thank you 🤩

I’ve just made a donation for a friend who’s doing the great South run. I pledge £25 and when I came to pay, it was £30. They took a £5 tip! If this was somewhere in the user journey, it was very hidden and definitely not clear. Very disappointed. Would not recommend this organisation. Feels like a scam.

I can’t speak highly enough of Jared from Enthuse. From the very start, he has been incredibly patient, helpful, and genuinely invested in making sure everything runs smoothly for us. No matter how many questions I’ve asked (and there have been many) or how many tweaks were needed, Jared has always responded with a smile, positivity, and complete professionalism.

He takes the time to explain things clearly, finds solutions quickly, and never makes you feel like anything is too much trouble.

He’s been an absolute pleasure to work with and a real credit to the Enthuse team. Thank you, Jared, for all your support to us at MACS!