English Elm Anmeldelser 

The rug I really wanted and ordered from English Elm was no longer available. The English Elm associate did the research based on colors and size, recommended a similar rug, confirmed its availability, and gave me a little discount for my troubles when I ordered. She / English Elm was very responsive. And delivery was prompt. It’s a big purchase for me and I appreciated the attention and getting it right.

Excellent communication with customer service… Just took away one star because item was back ordered but once it finally arrived, it was exactly what I wanted! Good communication and excellent product

Took longer than i expected to ship but all good. Product arrived a whole week later than expected, but the product itself has been great! Can’t beat the price

The customer service was superb!! The call with an update was music to my ears!! The comforter set was not so much. I ordered a king-size for my king bed. The comforter was so short it didn't even reach down to the first mattress. And the workmanship is poor. yeah I'm disappointed, but IDK, I figured I'll have to find another comforter set. The shams are the right size.
All The Best
Sheryl

The box look ok when it arrived, however the clock and the foam was all messed up. The clock had dents in it and I had to take a hammer and knock it back in place. The foam that was to protect the clock was all torn up falling apart . Not sure how that happened. To make it better you may want to hire a new company for delivery, one that takes time to care for the inventory. The clock is beautiful but not the quality that I imagine it to be. Sorry for the bad review. Just don't want anyone to experience what I experienced.

Great product at the best price given. Strong cabinet. Does take some hours to put it together though.Looks Great! All others selling same item for $100+
Thank you for the great customer service as well.

I really like the headboard, to suits the room perfectly. Arrived quickly.

Good communication when my order was delayed.

Kept me informed of delivery. Was disappointed that it did not show out of stock till after order was placed. Overall restocking did not take long!!
Would recommend shopping here. Prices are great!!

The rug I ordered was on back prefer. English Elm costumer service was very communicative and helpful. The rug arrived early and in great condition.

Everything went well, finding what i wanted and checking out was an easy process.

When I initially saw this chair, it was one price. When I went to order it two days later, it was $15 more expensive. When I emailed the sales department about the price difference, no one got back to me. When I emailed the sales department to say that I would order five more chairs at the original price that I saw them for, again, no one got back to me. As a former manager in retail, English Elm has a lot to learn about customer service!

SLOW SERVICE
I have not yet received the order. My experience.... English Elm is slow.

Before buying - ask yourself - would you buy from a website that does not have a contract us button for customer service?

Best price of anyone and delivered right to my door quickly

Here is the latest issue I had with EE. This is my email to them yesterday.

I'm very unhappy with the second back order that I have been given by English elm on this item. (a table)

I first ordered it back in like October or November. And although it was live on your website I ordered it, I was told that is back ordered.

English elm offered me a refund instead of a back order.

*** PLEASE GIVE ME THAT REFUND NOW.

Instead, I used my kindness and patience to accept a back order delivery date in February.

Well February came and the email I was sent is frustrating. It says there has been a SLIGHT DELAY in my order which will now be fulfilled in April I'm told. And the email blamed supply chain as though that's a thing like it was during covid.

Late last year every big box store was backodered on this item too, Home Depot in Walmart for example.. But they have had this item in stock since January 1st. What's up with English Elm?

I didn't want to buy from a big box store and bought from your store instead. The kind of service I have been provided on this item by English elm illustrates why big box stores are so successful.

They literally sold me a piece of furniture, charged me and sent me an email that they no longer had the item in stock. They suggested i add myself to a back order list. This company is a fraud!

I had to inquire about the availability of a chair before I ordered it. They responded quickly to my questions. After I ordered the chair (last one in the warehouse) it arrived in less than 2 weeks. It was in perfect shape and easy to put together. In other reviews I read, people complained about the lack of notification around when items shipped. I did not receive any notification that the chair had shipped so I was pleasantly surprised that it showed up so fast. I did receive an email after the chair arrived that they would be shipping my chair soon, lol, so I let them know I had already received it. I would order from them again.