Ener-J Anmeldelser 

I recently moved into a new build house and an ENERJ video doorbell was fitted next to the front door.
I tried so so many times to get it paired/connected but failed.
I rang and emailed ENERJ and nothing!
So frustrating and disappointing.
The doorbell is now back in its box and I’m going to fit a different make.

This product was given to me free of charge by a wholesaler I use. I fit smartbells often, this one is the worst I have encountered. I'm going to give it back Monday, it's useless.

I am highly impressed with ENER-J. The product quality is top-notch, and everything works exactly as advertised. Setting up the smart home features was straightforward and intuitive. Definitely a brand I will continue to trust and buy from!

I had a great experience with ENER-J Smart. The products are excellent quality, well-designed and offer great value for money

Really liked the smart toilet. It is designed so well aesthetically and the functions too are good

Very reasonable price with good quality products.

Great range of products! I’ve been using Ener-J products for years and have always felt that they offer great value for money. The staff are friendly, helpful, and always happy to assist. Highly recommended!

As a stockist and trading partner of Ener-j we are delighted with product voice and quality.
Ener-j’s customer and stockist care is second to none. We at WARVILL Wholesale Supplies Grimsby pride ourselves on quality of products to the trade and this is helped by our partnership with Ener-j.

We as a company have been dealing with Ener-J for the last 2 and a half years and I honestly cannot fault their products.

We’ve used their COB strip lights, hexagon lights and outdoor lighting and many more items like cameras etc, the quality has always been excellent. The products look great, are reliable and give a really good finish.

The team are also always helpful and easy to deal with. Would definitely recommend Ener-J and look forward to continuing to work with them.

This company are currently and they do a good service for us

Good price for led products we buy , when we had issues they sorted it out very quickly. Quality of the pro range light fittings are very good. Local Luton warehouse and click and collect available same day which is very good for busy electricians like us

Awesome service and products! Thank you team for being so prompt

They were so helpful.
I spoke with them regarding a technical issue i was having and they got back to me quickly and helped me sort it out.
I would highly recommend.

Always helpful ,very good prices

Do not buy from this company!

They do not respond to emails.
They do not acknowledge returns
They do not refund returns
They do not answer phone calls
I’m now forced to register dispute with credit card company to chargeback!

Terrible customer service!

I bought an Ener-J Smart Outdoor WiFi controlled power socket - it won't work. I took it out of the box, read the instructions, and tried to install the Android App using the QR code on the box - my phone running Android 16 told me - This App only works on earlier versions of Android. So the App is out of date and the socket won't work as intended.
Looking online I found the Ener-J App is a subset of the Tuya App, so I wired it up and tried the Tuya App - doesn't connect to the socket.

Appalling customer service – Heema simply ignores you

My experience with this company has been absolutely dreadful.

I dealt specifically with Heema, and once they had my money, getting any meaningful response became virtually impossible. Emails and attempts to contact her have simply been ignored.

I even tried to cancel the order shortly after placing it and received no response. The lights subsequently arrived, are still in their original brown packaging, and I have since contacted them about returning the goods and obtaining a refund. Again, silence.

What makes this particularly infuriating is that this isn't a case of waiting a few hours for somebody to get back to you. It is the apparent complete lack of interest in communicating with a customer once there is a problem.

The order was only around £49, and I have now reached the point where I genuinely cannot be bothered wasting any more of my time chasing them for it. That probably says everything about the standard of customer service I have experienced.

Heema, ignoring customers does not make a problem disappear. It simply ensures they never use your company again and warn other people about their experience.

Based entirely on my experience, I would strongly recommend thinking twice before ordering from this company, particularly if you expect anyone to respond when something goes wrong.

Absolutely appalling customer service.

Ordered two wall lights. Delivery was OK and packaging good.
Unfortunaley, very basic instructions were poor and did not represent the product provided!
Aftersales customer service very poor. Emailed support, no reply. Called support line, left number to call back but no call. Very disappointing service....

This is possibly

one of the worst companies I have ever had the pleasure of trying to deal with. The camera was rubbish and customer service doesn't exist. (Emails and phone) i would advise everybody to stay away from this company. Brian