Enconvo Anmeldelser 

Daniel was very helpful and polite and cleared my issue promptly.

This is specifically for 2 members of staff who have excelled with their customer service One is Daniel Norcup who has been extremely efficient, the other is Louise Childs who has helped and supported me immensely. Thankyou

Kerry was very helpful today, she sorted out my problems quickly and efficiently. Very impressed with the service and help I received.

Andrew Kendall listened to our issues and within a few hours had investigated and found solutions, we are still to receive a router tomorrow but everything seems to now be moving in the right direction thanks to his support.

we had the pleasure of dealing with Simon at Enconvo. We were totally new to the virtual landlines and had no idea what it actually was. Simon guided us through everything in laymans terms so that we could understand what was involved. Really pleased with customer support - Simon is always very quick to respond (even when the poor chap was harassed by us on his holiday). Full training and installation is included which many companies are not offering - we had total peace of mind from start to finish - thank you Simon its very much appreciated regards dave and nita

Gurjit Mall was efficient & professional

Had the pleasure of speaking with Dan who helped with my billing query. Super professional, explained everything clearly and had such a lovely attitude. If every person who picked up the phone in customer service was like him then I’d be chuffed! Fantastic.

Simon made my enquiry easy and explained everything well with fast replies.

Avoid at all costs. They lost our businesses telephone numbers a few years ago and took months to get back. Now they've lost another one of our shop numbers and I have to chase to get the number back. Absolute joke!

Account manager Andrew Kendall always on top of things and quick to resolve any issues. No complaints with Enconvo!

I want to express my sincere thanks to Gurjit and his team for their incredible support and dedication throughout the process of switching providers. My previous provider made things extremely difficult, but Gurjit remained professional, helpful, and reassuring every step of the way.

The installation went smoothly, and the whole experience has been so much better than I expected. I truly appreciate all the hard work and effort that went into making this happen.

If I could give more than five stars, I would. Thank you again for making what could have been a stressful situation so much easier!

Very good customer service initially on the phone with Simon and followed up with a visit from Jack. Both very helpful and easy to talk to, would highly recommend.

Terrible company. 100% avoid.
The list of issues we've had with both IT support and phone system are endless, too many to list. I can see on here every time a negative review is posted, they think just a reply saying to message another email makes it seem like they care - they do not. They will wriggle and writhe to shift any blame rather than just do the decent thing and admit they have done something incorrectly or not at all in most cases. More respect is gained from that sometimes, as we all make mistakes. We've managed to get away from them for IT support, however locked in for a while longer in a phone contract. We can't wait for the day to move on entirely.

Dealing with Sarah Paskin has restored faith in Enconvo, sadly since Pace Telecom has gone we are left with a larger company, but, have faith there are good staff there still

Simon on the sales team was extremely helpful, as well and excellent customer service!

Had a small problem with receiving calls, emailed Andrew Kendall and within half an hour this was fixed by himself and help from his colleague Lucy.
Andrew and Lucy have always been very fast with any issues (very rare) that might arise!

Amazing, fast, efficient service
Thank you :)

Andrew Kendall was super efficient in helping sort out a company wide problem with the software update. I had tried calling the help desk and was on hold for over 20 minutes and nobody answered, I emailed from the website for some technical support and had no reply. So I emailed Andrew our account manager and within minutes he had answered the email with a solution and got us all back up and working! Fabulous. Technical have just emailed me back (a bit late)!

Would suggest next time Enconvo do a software update they email their customers to warn them and send the link.... My five stars are for Andrew!

A small issue today with the app but resolved very quickly with Andrew's help and he responded just as quickly with the additional questions we asked.
A very happy client!

No waiting time. Kerry was efficient, clear, informative and very professional. Excellent customer service and the issue was resolved very quickly. Couldn't have gone any better!

I'm extremely happy with the service provided by Enconvo team, especially Sarah. She went out of her way to resolve an issue with international number we were trying to setup - and she managed to do this within a few hours. She also kept us updated throughout the process and was very polite and friendly. That's the customer service at its finest - very impressive!