Kerry was very quick at responding to my initial enquiry email, and subsequent emails following as I was unable to pick up the call due to my issue. She very quickly called me back on my mobile and fi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
All staff we have encountered from day one have been professional and informative. Going above and beyond to support our needs, We were constantly updated and nothing was too much trouble. They atten... Vis mer
Selskapet har svart
Kerry was very helpful and managed to resolve my query quickly and effectively, and even followed up the next day to make sure I was happy. Really pleased with the service yesterday! Thank you :)
Selskapet har svart
I have had a few issues with my newly installed telephones, Dan has been an absolute star and has fixed the issues really promptly and checked in with me to see if everything was working as should.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re on a mission to make every contact more meaningful. The Enconvo business has rapidly grown to encompass some of the best technologies and minds in communications. Throughout the UK and Europe, we are one integrated Enconvo family, uniquely positioned with the breadth and depth of telecom services, contact centre functions, productivity tools, mobile expertise and connectivity. No matter the shape or size of your business our solutions make amazing things happen.
Kontaktopplysninger
Telford, Storbritannia
- 0800 097 6543
- enquiries@enconvo.co.uk
- enconvo.co.uk
4,6
Enestående
662 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 75 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
After struggling with the older system for what seemed far too long I really appreciated the effort and commitment from the two representatives to get us sorted out. Its early days but I am very happy with the situation.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Will,
Thankyou for your review - it's really great to hear we have been able to support your business.
We will pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
A breath of fresh air
From our first visit from Joe to our support from in particular Gurjit and Rich the transition from our old system to this one has been seamless, a special and appreciative thank you to Gurjit he has been brilliant, helpful, informative and efficient, both Gurjit and Rich have been a breath of fresh air, i wish other service providers were as good as these guys.
A big thank you from all of us.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Britt,
Thanks for your review - it's great to hear we have been able to support your business.
We will pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Great service from all involved at Enconvo
Great service from account manager, Dan and Abbey in installs, to help arrange the phone upgrade and installation. Gary and Richard attended sites to set the phones up and all went well. Very happy with the service and equipment.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Scott,
Thanks for your review - it's great to hear we have been able to support your business.
We will pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Excellent Service From The Whole Team
From start to finish the whole team at Enconvo were excellent! Gurjit was amazing, keeping me informed every step of the way, not once making me feel like I was wasting his time with any questions I had, and on the day of our equipment switch over, Martin, our Engineer, was fantastic, extremely knowledgeable and had the patience of a saint
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Sarah,
Thanks for your review - it's great to hear we have been able to support your business.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS. They lock you into 5-7 year contracts, high lease fees, increase their rates and don't offer any support when you need it, even if you pay a small fortune for their top support service. Their system are outdated and their customer service is shocking. You raise support tickets and they ignore you even if you say they are urgent. I have emailed a complaint and a request to terminate our account early, their response was to offer a £2000+ fee to exit, even though they know the system doesn’t work and they can’t get it to work. We have tried to resolve the matter with them but I suspect the only answer will be going to the Ombudsmen.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Steve,
Thanks for your feedback and providing the additional information to review your account.
Having spoken to your Account Manager and Customer Service, I understand they have been in contact to discuss your ADSL line and to run through options available in your area.
I can see that Kerry has already discussed length of contract and lease, which would have been explained to the person who signed the contracts and lease agreements at point of sale.
In reference to increasing our charges, these increases are always carefully considered and only implemented when necessary. If we implement a price indexation increase to any of your services, we ensure notification is sent to you in advance of any increase.
If you need any further support, please feel free to reach out to our Customer Service team.
Regards
Enconvo Team
I spoke to Carrie about a billing query…
I spoke to Carrie about a billing query she resolved my enquiry with a full explanation within minutes.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Gurjit was super helpful and professional
Gurjit was super helpful and responded to my queries and requests very promptly and efficiently - as always. Nice to deal with, polite and courteous. Very professional support.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi,
Thanks for your review - it's great to hear that Gurjit has been able to support your business.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Highly recommend this very professional Company
We are a care home with 38 residents and have had no end of problems with the WiFi system/network. Jack come down to the home and walked around the home telling me exactly what the problems were and how his Company could solve them. I then spoke to Abbie who went through the whole process with me. Have to say she was amazing! calling me every day to let me know what was going on, if there were slight issues she was available immediately to solve and move on with the stage of the process. The whole team have been great each time I called, there was always someone in the office who took on the task of speaking to me. Their engineers came down fixed all the cabling, removed all the old cabling and just got on with the job! In my opinion all the team at Enconvo were highly professional from the start. Couldn't be happier. Even the Director stated it was the first time since she had the home that she could get service on her phone all around the building. So a great big thanks to the team!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Lynda,
Thanks for your review - it's great to hear that Jack and Abbie have been able to get the care home in a position where you get reliable broadband coverage across the property.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
They have gone above and beyond to help…
They have gone above and beyond to help us and solve issues. Great friendly team to deal with also.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi,
Thanks for your review - it's great to hear about your experience dealing with the team here at Enconvo.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Daniel @ Enconvo can be reached at all…
Daniel @ Enconvo can be reached at all times. Nothing is any trouble for him, he goes over and beyond a great service.
He is always quick to respond, and will always get back to you.
I would highly recommend! 5 stars from us @ Fabwell Eng!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Adrian,
Thanks for your review - it's great to hear that Daniel has been able to support your business. We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Very easy company to deal with
Very easy company to deal with - nothing is too much trouble for them. From sales to set-up, very friendly and helpful staff. I have dealt with Angel Day, Noah Fay and Gurjit Mall and they have all been extremely helpful and very responsive to any questions / issues I have had.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Sarah-louise,
Thanks for your review - it's great to hear that the team have provided a great level support to your business.
We'll be sure to pass on your positive feedback to Angel, Noah and Gurjit.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Gurjit was very pleasant and helpful in…
Gurjit was very pleasant and helpful in assisting me in redirecting calls for my boss
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Amanda,
Thanks for your review - it's great to hear that Gurjit has been able to support you through getting diverts setup on your phone system.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Excellent Service Throughout *****
Our change of system was dealt with by Donna Gardner and the transition has been seamless. Donna was efficient, professional and got the job done without causing any disruption and in the time frame promised. During my dealings with Donna and other staff at Enconvo I felt completely supported and reassured that our requirements would be met, and they absolutely were.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Richard,
Thanks for your review - it's great to hear that Donna has been able to support you through getting a phone system setup without disruption to your business.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Maria was professional and demonstrated…
Maria was professional and demonstrated both the handsets and software to us.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Elliott,
Thanks for your review - it's great to hear that Maria has been able to support you through getting a phone system with hardware.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Simon was very professional and kind
Simon was very professional and kind. great service
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi,
Thanks for your review - it's great to hear that Simon has been able to support you through getting a phone system.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Great simple service
Great simple service
Everything you want and more the service a company needs with everyday running and 24 hrs service
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Stuart,
Thanks for your review - it's great to hear about your positive experience with our team.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Simon from Enconvo has been extremely…
Simon from Enconvo has been extremely helpful at guiding me through how this works, answering my questions swiftly and efficiently - highly recommend!
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi,
Thanks for your review - it's great to hear that Simon has been able to support you through getting a phone system.
We'll be sure to pass on your positive feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Dave Bayley - brilliant service from a lovely technician
What a fantastic addition to the Enconvo team. Very fast response from Dave Bayley; brilliant customer service. Good to raise a smile whilst rapidly fixing an IT problem. Made my day!
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Juliet,
Thanks for your positive review. It's great to hear the experience you've had dealing with Dave regarding IT support. We will be happy to hear your feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Gurjit Delivers Again - Thank you mate
What can I say other than top service, as always, from Gurjit, never fails in delivering a top class service - Enconvo should consider themselves lucky to have Gurjit as part of their team.
I have been a returning customer now for almost 10 years that isnt because of prices or handsets, its solely down to the customer service that he gives. He makes you feel like you are his only customer and that is a very special quality.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Antony,
Thanks for your review – it's great to hear the positive experience you've had over the years when dealing with Gurjit. We'll be sure to pass on your feedback as he's a valuable member of the team.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
We are pleased with the company and…
We are pleased with the company and especially Gurjit Mall who has helped us set up our phone lines and has guided us throughout. We highly recommend this company .
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Enconvo
Hi Craig,
Thanks for your review – it's great to hear the positive experience you've had with Gurjit setting up your phone lines. We'll be sure to pass on your feedback.
If you need any support in the future, please don’t hesitate to get in touch.
Kind regards,
The Enconvo Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.