Enconvo Anmeldelser 

Fantastic service received from Noah, very helpful

We had a fantastic experience setting up with Enconvo. We encountered some issues with our previous phone provider when trying to port our number, but Abbey was incredibly helpful throughout the process. She was highly responsive, kept us regularly updated, and worked tirelessly alongside the team to ensure everything went as smoothly as possible. We really appreciated their support and professionalism and would highly recommend Enconvo to anyone looking for a reliable provider.

I had a fantastic experience with Simon Clemson in the sales team. He was so supportive and explained all of my services really well. Thanks again for all of your help and support Simon, I really appreciate it.

Dealt with George Lowe excellent service kept me up to date with the problem. Diagnosed and sorted within minutes of him looking into

I have found getting messages from my yealink phone confusing and difficult. Angel, my client contact and Dominic, engineer from Enconvo facilitated the transfer of messages to my email. Very helpful and solved the problem.

Smooth process from beginning to end. Great customer service and support from Gurjit and the team.

FANTASTIC SERVICE VERY HELPFUL GREAT SERVICE

After numerous, unsuccessful attempts by other engineers to sort out the issues I was having with making calls, Dominic very patiently worked with me to finally resolve the issue. I am very grateful!
Others did not call me back when they said they would but Dominic did.

Dominic was extremely patient and helpful. I requested some support over a week ago and he tried every day, (sometimes twice a day) to get in touch but I haven't been available but he didn't give up until he managed to speak to me. He talked me through all my concerns and and explained everything clearly. A very pleasant guy and great customer service. Thank you.

1/5

Unfortunately, our experience with Enreach/Enconvo over the past couple of years has been consistently poor.

We are a relatively small healthcare business with what should be a straightforward setup in the grand scheme of business telecoms, yet we have experienced recurring issues, instability and ongoing support problems throughout our time with the company.

The latest incident has been the worst by far, involving around 9–10 days of major telephone disruption where patients calling our main number were met with a “service is unavailable” message, with no voicemail or way to contact us. For a healthcare practice, this is completely unacceptable. We are aware of missed emergency calls, lost new patient bookings and significant loss in revenue as a direct result.

However, this review is not based on a single isolated incident. The wider issue has been the repeated pattern over time:
• Tickets being marked as resolved when they were not
• Recurring faults returning again and again
• Inconsistent communication between teams
• Long delays in achieving meaningful resolutions
• Temporary fixes rather than long-term solutions

To be fair, individual staff members have often been polite, professional and genuinely tried to help. The issue appears to be with the wider systems, escalation processes and overall reliability of both the service and support structure.

Our phones are a core part of our business. They are not optional. They are essential for patient care, emergency communication, bookings and day-to-day operation. The disruption caused has resulted in operational stress, damage to patient confidence and significant financial impact to the business.

After repeated issues over an extended period, we are now reviewing alternative providers.

Dominic sorted out a office pick up group query very efficiently. Happy office.

I contacted George to help with blocking a prank call that was causing disruption to the sales team. George got back to me very quickly and resolved the issue swiftly which was very much appreciated!

Quality instalation from start to finish .!!! Well done

Eve was great help, she was patient and really helped me when I was setting up the new handsets that I have purchased. She was calm and collective and made me feel at ease even when I wasn’t sure how to do things. She was a great help!

Dealt with Amrita and she fixed my problem in no time. She was also very lovely and patient with me on the phone. Great service from Amrita, fingers crossed when I have a future issue she's free to help me again!

We initially approached Enconvo when we were looking to set up a business mobile account, we were already customers of theirs and were impressed with the level of service.
Noah Fay was my main point of contact throughout the process, handling everything from the mobile installation to porting over our existing number. He was incredibly friendly, knowledgeable, and made the process feel straightforward and stress free. Noah’s communication was great, his follow up calls and emails made the whole experience feel personal.
Overall, a great experience and excellent customer service. I’d highly recommend both Noah and the team at Enconvo.

The technical support and engineer completed the fault find, repaired and fixed it within a brilliant timescale on the same day!

Our last contract with a previous provider had expired and after a quick meeting with Rob and Dan we now have peace of mind knowing our new system will work exactly to our requirements with a smooth transition. I would recommend Enconvo to any business who wants peace of mind with the full package.

After struggling with the older system for what seemed far too long I really appreciated the effort and commitment from the two representatives to get us sorted out. Its early days but I am very happy with the situation.

From our first visit from Joe to our support from in particular Gurjit and Rich the transition from our old system to this one has been seamless, a special and appreciative thank you to Gurjit he has been brilliant, helpful, informative and efficient, both Gurjit and Rich have been a breath of fresh air, i wish other service providers were as good as these guys.
A big thank you from all of us.