These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very helpful at selling a bike but post sales customer service is the pits. Gone a couple of times with my bike and get ignored until I say something. Also, had a tune-up done and found the controller... Vis mer
First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson.... Vis mer
I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Kontaktopplysninger
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Enestående
495 anmeldelser
Har svart på 70 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Extremely professional customer service…
Extremely professional customer service and very knowledgeable. The products are extremely high quality and I am glad to have made the purchase.
The long range battery on the emmo Hornet is all I need to work all day. And I like the metal casing of the frame.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Hailezghi,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
20" e-bike
20" wheel size is perfect, battery easy to remove & insert. Remaining charge easy to read, Power on off button on handle is extremely handy to use. Step-through frame design, easy to get on and off the bike. Folded e-bike fits into car trunk. Weight is just manageable.
2. oktober 2025
Svar fra Emmo Electric Bikes Canada
Dear Janice and Rolf,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
the bike is beautiful but the assembly…
the bike is beautiful but the assembly was done to fast a few things had to be fixed very disappointed
6. august 2025
Svar fra Emmo Electric Bikes Canada
Dear Colette,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Vaughn Emmo ebike store
Vaughn Emmo ebike store
The staff was very accommodating and very helpful. I had issues with my emmo bike, they helped to right away. Unfortunately I loss my ebike, It was stolen at my work place parking lot a year ago 😔
1. oktober 2024
Svar fra Emmo Electric Bikes Canada
Dear Lorna,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Solid machine
Solid machine. Functions like a clock. Very happy.
As with a lot of electric bikes: be careful turning a corner, many electric bikes (and this one) accelerate coming out of a turn causing rider instability.
22. september 2025
Svar fra Emmo Electric Bikes Canada
Dear Marcel,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Arrived in good time.
26. august 2025
Svar fra Emmo Electric Bikes Canada
Dear Michaud,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Svar fra Emmo Electric Bikes Canada
Hi there,
We’re sorry to hear you feel this way. Your experience matters to us, and we’d really appreciate the chance to understand what went wrong and make things right.
Please reach out to us directly at service@emmo.ca
or call 416-792-6736 — our team is always here to help.
Thank you,
The Emmo Canada Team
Warranty Issue, Battery Display
The bike had an issue with the battery display and not showing how much battery life was left accurately. Another module was sent out but there was no where to have it installed or looked at for free even with it being purchased within a few weeks time frame because it was purchased online and shipped to us. If it had been purchased from a supplier in our city then it would have been covered for free.
If it falls under warranty, possibly have an agreement with suppliers where buyers can have it looked at and not have to pay.
1. oktober 2025
Svar fra Emmo Electric Bikes Canada
Dear Rachel,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
I bought an urban T2 and ordered the…
I bought an urban T2 and ordered the best battery 48V/50ah last May 2025.
There was a problem with the battery so I called Emmo and a repair person came over to my house. It was then that I discovered the battery that Emmo had given me was only a 48V/30ah. There was a $700 difference between the battery I was given and the battery I ordered and paid for. To sum it up Emmo ripped me off and gave me an inferior battery. Likely the repair person had brought the battery I ordered so it turned out OK. I wrote to Emmo explaining what they did and they never wrote me back. I really enjoy the urban T2 but I think the company Emmo sucks!! The date of this experience is approximate.
17. mai 2025
Svar fra Emmo Electric Bikes Canada
Hi,
We’re very sorry for the mix-up and the frustration it caused — that’s absolutely not the experience we want our customers to have. It appears there was a shipping department mistake that led to the wrong battery being sent out.
We truly appreciate your patience and are glad to hear the issue was resolved when our technician visited. As an apology for the inconvenience, we’d like to extend your battery warranty by an additional 3 months at no cost to you.
Please reach out to us at service@emmo.ca
or 416-792-6736, and we’ll make sure the extension is added right away.
Thank you again for your understanding — and we’re happy to hear you’re enjoying your Urban T2!
Kind regards,
The Emmo Canada Team
Best purchase for the year 2025
My bike came exactly at the stated time frame, well packaged and delivered in perfect condition. All I can say is I really enjoy riding this baby Ninja.
28. august 2025
Svar fra Emmo Electric Bikes Canada
Dear Philip,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The great experience
Service is great and reliable and if you need help they are there for you
30. september 2025
Svar fra Emmo Electric Bikes Canada
Dear Stephen,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
More rugged than you think!
I’ve been riding my E-Wild Pro very hard , probably in terrain it’s not supposed to be on , but it performs awesome, very impressive, highly recommended
10. mai 2025
Svar fra Emmo Electric Bikes Canada
Dear Jonathan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The VGO is an excellent bike for me
The VGO is an excellent bike for me. I've been riding it for 5 days now and there's still little tweaks I'm finding out. I love the peddle to assist because l excersize as well. Bike is perfect.
25. september 2025
Svar fra Emmo Electric Bikes Canada
Dear Joanne,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The monta ebike has a long range…
The monta ebike has a long range battwry of 160 km. I just got mine today and I'm excited to start working with it. I recommend emmo for people looking for ebikes.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Bishwakit,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Wonderful customer service and Emmo…
Wonderful customer service and Emmo stands behind their warranty.
9. juli 2025
Svar fra Emmo Electric Bikes Canada
Dear Steven,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
The company supplied the e bike in time…
The company supplied the e bike in time as per schedule The e bike is very helpful for the seniors like me to be independent.Till to day the ebike has not given me any problem to me and hope it will perform well in future also.But battery of this e bike cover only 45kms per full charge and charging time is approximately 8 hours.
29. september 2025
Svar fra Emmo Electric Bikes Canada
Dear Ajssukhija,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Sellier illégal bike 0 client service…
Selling illegal bike 0 client service really the worst company you can get
1. oktober 2024
Svar fra Emmo Electric Bikes Canada
Dear Maxime,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
These bikes are a good and solid build
These bikes are a good and solid build. we have F-7 which are also collapsible. The battery is under the seat which makes it less tippy. we are very happy with them.
30. november 2024
Svar fra Emmo Electric Bikes Canada
Dear Vern,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Svar fra Emmo Electric Bikes Canada
Dear Shockwave,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Great bike, not the best support
Love the bike, it has freed up getting around my town.
I wasn't very happy with the administrative support. When I asked why my bike wasn't shipped like it was supposed to be. I never received a reply from email or telephone inquiry.
30. september 2025
Svar fra Emmo Electric Bikes Canada
Dear David,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
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